Member Service Representative

BENITO G RAMIREZ JR

Member Service Representative

SUMMARY

Dedicated Member Service Representative with proven skills in active listening, problem- solving, and call center operations. Experienced in managing high call volumes while providing exceptional service to Medicare members.

EXPERIENCE

Dec 2022 — Jan 2026

Member Service Representative Remote, Aetna

Assisted Medicare members with enrollment, disenrollment, 2025 yr extra benefit inquiries, quoted benefits to members, plan cancellations, and overall plan inquiries. Remote inbound call center work took between 70 and 80 inbound calls a day, with the occasional outbound call when needed.

Feb 2015 — Nov 2022

Member Care Representative Remote, CVS Caremark

Assisted Medicare part D members with their RX refills and home deliveries. Answered any inquiries about their RX yearly benefits. Inbound call center work took between 75-85 inbound calls a day, with the occasional outbound call when needed. Feb 2009 — Jan 2015

Member Service Representative San Antonio, TX, MCNA Dental Assisted State of Texas CHP medicaid members with enrollments and yearly dental insurance benefit inquiries. Inbound call center work took between 60-70 inbound calls a day. May 2003 — Jan 2009

Team Sports Associate McAllen, TX, Academy Sports + Outdoors Assisted customers with their sporting goods needs by answering any questions and providing service for specific retail products they needed. Performed carry out assistance tasks to their vehicle when needed. Stocked sporting goods merchandise in assigned areas of the store. Unloaded trucks of sporting goods merchandise on assigned day of the week. Jun 1998 — Apr 2003

Lawn & Garden Associate McAllen, TX, Home Depot

Pharr, TX, USA, 501 W. Sam Houston Blvd Apt.113, 78577 • +1-210-***-**** • ********.*******@*****.*** Unloaded a shipment of Christmas trees from trucks and set them up. Assisted customers with any questions regarding their lawn and gardening needs and products. Performed carry out assistance tasks to customers vehicle when needed. Stocked merchandise when needed in my assigned work area.

EDUCATION

2007 — 2008

Certification in Plumbing Technology

South Texas College, McAllen, TX

Plumbing Technology

1998

Certification in Administrative Assistant

Southern Careers Institute, Pharr, TX

Business Administration

1993 — 1997

High School Diploma in General Studies

American School of Correspondence, Lansing, IL

General Studies

SKILLS

Team Worker Active Listening Chat & Email Support Call Center Operations Salesforce Problem-Solving Abilities Customer Service Microsoft Teams Computer Proficiency Multitasking While On Phone Data Entry Time Management Type 54 WPM LANGUAGES

English Spanish

REFERENCES

Reference available upon request

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