Financial Services Operations & Risk Analyst

Trey Wilson

Orlando, FL

689-***-**** ************@*****.***

Authorized to work in the U.S. for any employer

Professional Summary

Detail-oriented financial services operations professional with 7+ years of experience supporting high-volume transaction processing, ACH processing, wire transfers, estates servicing, client support, quality assurance, vendor communication, and risk operations. Experienced leveraging data analysis, Microsoft Outlook, LLM-based AI tools, and mainframe systems to improve operational efficiency, accuracy, and decision-making in fast-paced financial environments.

Professional Experience

Operations Associate / Risk Processing Analyst – JPMorgan Chase & Co. September 2025 – Present

• Process and review high volumes of customer accounts and applications to identify risk indicators.

• Analyze data using LexisNexis, Innovis, Microsoft Excel, Mainframe systems, and LLM Suite (AI tools) to support fraud detection and risk mitigation.

• Process ACH and wire transfer transactions while ensuring compliance with internal banking procedures and operational controls.

• Utilize Microsoft Outlook to communicate with vendors, internal departments, and clients regarding transaction updates, escalations, and operational requests.

• Manage high-volume vendor email correspondence and resolve payment discrepancies in a fast-paced production environment.

• Leverage AI and mainframe tools to improve workflow efficiency, automate data validation, and enhance decision accuracy.

• Maintain strong accuracy and turnaround times in a production environment.

• Validate vendor outputs and ensure adherence to operational standards.

• Resolve discrepancies and escalate issues to reduce operational risk.

• Generate reports and dashboards using Microsoft Excel and Power BI.

• Support audit and compliance documentation and internal reviews.

• Collaborate with teams to meet SLA targets and improve operational performance. Client Service Representative II / Quality Assurance Specialist – BNY Mellon August 2024 – September 2025

• Processed high volumes of client transactions ensuring accuracy and compliance.

• Performed QA reviews to ensure adherence to controls and procedures.

• Identified discrepancies and reduced operational risk.

• Maintained audit-ready documentation and supported compliance reviews. Estates Senior Representative – JPMorgan Chase & Co. June 2018 – August 2024

• Managed estate accounts and processed sensitive financial transactions.

• Reviewed legal documentation to ensure compliance.

• Maintained confidentiality and data accuracy.

• Resolved discrepancies and documented case activity. Skills

Transaction Processing, ACH Processing, Wire Transfers, Vendor Communication, Microsoft Outlook, Risk Analysis, Quality Assurance, Data Analysis, Microsoft Excel, Power BI, Mainframe Systems, LLM Suite (AI Tools), Fraud Detection, Compliance, SLA Management, Payment Operations, Email Management Education

High School Diploma

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