Empathetic Tarot Reader & Customer Support

Alexis Johnson

916-***-**** *********@*****.*** Sacramento, CA

Professional Summary

Dependable and detail-oriented Customer Service and Administrative Support professional with strong experience assisting field technicians, managing client communication, scheduling, and maintaining organized office operations. Adept at multitasking, coordinating service calls, and ensuring smooth workflow for technical teams. Brings excellent communication skills, accuracy, and reliability to any office, customer service, or administrative role.

Skills

• Customer Service & Client Communication

• Scheduling & Dispatch Coordination

• Call Handling & Appointment Management

• Data Entry & Record Keeping

• Inventory & Office Organization

• Microsoft Office (Word, Excel, Outlook)

• Problem Solving & Multitasking

• Professional Phone Etiquette

• Team Support & Workflow Coordination

• Attention to Detail & Accuracy

Professional Experience

Customer Service & Office Assistant to Duane Volz – California Lock and Safe

Sacramento, CA May 2015 – Present

• Serve as primary customer service contact for inbound calls, scheduling, and service inquiries.

• Coordinate appointments, manage daily schedule, and dispatch locksmith to client locations.

• Communicate job details clearly to customers and provide updates on technician arrival times.

• Manage office operations including filing, documentation, and maintaining organized service records.

• Perform data entry for daily job logs, work orders, invoices, and customer information.

• Support locksmith during service calls by preparing job details, verifying parts needed, and maintaining accurate notes.

• Handle customer follow-ups, quotes, and basic troubleshooting over the phone.

• Maintain inventory lists, order supplies as needed, and ensure vehicle/tool readiness.

• Resolve customer concerns with professionalism, clarity, and solution-focused communication.

• Assist with preparation for emergency service calls, ensuring quick response coordination.

Education

High School Diploma

Montgomery High School – Santa Rosa, CA (Graduated 2009)

Additional Information

• Reliable transportation and flexible availability.

• Strong interpersonal skills and excellent customer communication.

• Comfortable in fast-paced environments with multi-task responsibilities.

• Open to training and professional development opportunities.

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