Search Query Analyst & QA SME

Ashu Negi

Dehradun, Uttarakhand, India +91-821******* ***********@*****.***

SUMMARY

Results-driven Search Query Analyst with 2+ years of experience in e-commerce search relevance, AI/ML data annotation, search query analysis, quality assurance, and data validation. Skilled in identifying search failures, improving product discoverability, analyzing customer search behavior, and delivering actionable business insights. Proficient in Excel, Google Sheets, SQL (Basic), reporting, and root cause analysis. Recognized for maintaining high- quality operational standards, mentoring team members, and collaborating with cross-functional teams to enhance customer search experience.

EDUCATION

Indira Gandhi National Open University (IGNOU)

Bachelor of Computer Applications (BCA) 2023

Government Polytechnic Pithuwala

Diploma in Computer Science & Engineering 2018

EXPERIENCE

Operations Executive – Search Query Analyst & Subject Matter Expert (SME) June 2023 – Present Berg Technologies (FLIPKART or FLIPKART MINUTES)

• Analyze customer search queries to identify search failures and improve search relevance.

• Perform root cause analysis involving catalog mapping, indexing, product attributes, metadata, and relevance rules.

• Conduct detailed product, brand, and category research using internal tools and standard operating procedures.

• Validate search results and maintain high data quality standards across large datasets.

• Support AI/ML models through accurate data annotation and validation activities.

• Generate operational reports and dashboards to monitor search trends, KPIs, and business performance.

• Provide actionable insights that improve product discoverability and customer experience.

• Mentor new team members as Subject Matter Expert (SME), ensuring adherence to quality standards and project timelines.

• Collaborate with cross-functional teams to resolve search and catalog-related issues efficiently. SEO Trainee July 2022 – December 2022

Global Edu Consulting Pvt. Ltd.

• Conducted keyword research and competitor analysis.

• Assisted in on-page SEO optimization and backlink development.

• Supported initiatives that improved website visibility and organic traffic.

• Monitored keyword rankings and prepared SEO performance reports. TECHNICAL SKILLS

Search Relevance Optimization, E-commerce Analytics, AI/ML Data Annotation, Data Validation & Quality Assurance, Product Catalog Analysis, KPI Monitoring & Reporting, Process Improvement, Stakeholder Management, Data Analysis & Reporting, Team Mentoring, Microsoft Excel, Google Sheets, SQL (Basic) HTML, CSS, JavaScript, Data Annotation Tools, Reporting & Analytics

KEY ACHIEVEMENTS

- Improved search relevance through detailed query analysis and root cause investigation. - Supported AI/ML model development with high-quality annotated datasets. - Maintained operational quality through regular audits and data validation. - Delivered data-driven reports that supported business decisions and operational improvements. - Recognized as Subject Matter Expert (SME) for mentoring and supporting team performance. LANGUAGES

- English - Hindi

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