Process excellence manager, Business Excellence Manager
Resume:
ABHISHEK SEN
QMS • Process Excellence & Digitization • IT Project Management
***********.*****@*****.***
ABHISHEK SEN
Quality Systems • Process Excellence & Digitization • IT Project Management Bengaluru, Karnataka +91-805******* ***********.*****@*****.*** linkedin.com/in/abhishek-sen-asind PROFESSIONAL SUMMARY
Transformation professional with 10 years of experience across Quality Management Systems, Process Excellence, and IT Project Management in automotive, EV, and precision manufacturing. Deep QMS credentials (ISO 9001, IATF 16949, ISO 14001/45001/50001, AIAG Core Tools, SAP QM, Lead Auditor) combined with hands-on PLM and ERP implementation (Siemens Teamcenter X, Polarion ALM, SAP MM/PS, MS Dynamics 365) and AI-powered digital transformation. Currently AGM – Strategy at AFPL Forgings, reporting directly to CMD with full portfolio ownership across digital programmes, MIS and AOP reporting, and technology implementation. Recognised globally by Siemens Digital Industries Software at the Annual Worldwide PLM Summit 2025. Lean Six Sigma Green Belt. Lead Auditor certified. Pursuing MBA in AI in Business from BITS Pilani. CORE COMPETENCIES
ISO 9001 / IATF 16949 / ISO 45001 PLM: Teamcenter X / Polarion / Windchill IT Programme & PMO Governance
AIAG Core Tools: APQP/PPAP/SPC/MSA ERP: SAP S/4HANA / Dynamics 365 Process Re-Engineering & VSM Shop Floor Quality & Predictive CAPA Engineering Change & NPI Process Design
AI & Automation Development
KPI Dashboards (Power BI / Tableau) Change Management & User Adoption Lean Six Sigma (GB BB in progress)
KEY ACHIEVEMENTS
PLM Go-Live in 90 Days — 6 Functions — Siemens Global Case Study (PLM Summit 2025) Led end-to-end Teamcenter X deployment across Engineering, Development, Quality, Manufacturing, Supply Chain, and Service — from base process definition through workflow configuration, training, UAT, and hypercare. Delivered in 90 days vs. 7–9 month industry norm; 30% productivity improvement. Defined and implemented Engineering Change Management and Engineering Product Introduction cycles within PLM. Selected by Siemens Digital Industries Software as a global best-practice case, published on their website and presented at the Annual Worldwide PLM Summit 2025.
ERP Business Case & Zero-Job-Cut Workforce Plan — Board Approved Evaluated 6 ERP vendors across 40 parameters, mapped ROI, and designed a workforce transition roadmap demonstrating zero job cuts through reskilling and vacant position alignment. Business case presented to CMD — combining financial analysis, change management planning, and executive communication in a single deliverable. Predictive CAPA System + AI Executive Reporting — Deployed Across 3 Organisations Designed Predictive CAPA system correlating live defect data with historical CA records to pre-empt recurring failures. Additionally built an LLM-driven meeting dashboard reducing leadership review from 4 hours to under 2 hours per session, multilingual agentic policy chatbot for instant SOP access, and AI learning agent for team capability development.
ABHISHEK SEN
QMS • Process Excellence & Digitization • IT Project Management
***********.*****@*****.***
PROFESSIONAL EXPERIENCE
AGM – Strategy AFPL Forgings Pvt. Ltd.Jul 2025 – Present Quality & Process Excellence
*Designed quality and operational KPI framework from scratch: FPY, PPM, scrap %, rework %, approval TAT
— established monitoring baselines across production, planning, quality, HR, and sales.
*Architected organisation-wide SOP and process governance framework: standardised controls, approval workflows, and audit-ready documentation across all departments.
*Led VSM across all business functions: identified systemic bottlenecks, defined targeted improvement projects, and built continuous improvement monitoring. IT Project Management & Digital Transformation
*Owns PMO governance for AFPL’s full digital portfolio: governance policies, standardised documentation, reporting cadence, and interdependency tracking across ERP, AI deployment, MIS digitalisation, and process re-engineering.
*Defines, monitors, and presents MIS, Annual Operation Plan, and Smart Goals for all functions to CMD — with deviation analysis, risk escalation, and recovery recommendations.
*Leads ERP partner evaluation: multi-vendor assessment across 40 parameters, ROI mapping, zero-job-cut workforce transition roadmap presented to CMD — implementation currently in progress.
*Deployed agentic AI systems: multilingual policy chatbot (Telegram/WhatsApp); LLM meeting dashboard reducing leadership review sessions from 4 hours to under 2 hours; AI learning agent for structured team capability development.
*Digitalised reporting pipelines: Google Apps Script and BigQuery automations replacing manual MIS consolidation with real-time dashboards.
*Supports and represents CMD on technology, transformation, and new initiative decisions — attending key meetings, ensuring critical follow-ups, and acting as CMD’s point of contact for all digital and strategy programmes.
Lead – Process Excellence & Digitization Lectrix Technologies Pvt. Ltd.Jul 2023 – Jul 2025 Quality & Process Excellence
*Designed predictive CAPA system: correlated live shop-floor defect data with historical corrective actions to pre-empt recurrence — shifting quality from reactive to anticipatory.
*Implemented PPAP process end-to-end: defined all 18-element submission requirements, trained teams, and ensured customer approval prior to production launch.
*Automated quality workflows (ECN, CAPA, Internal Issue Tracking) within Zoho suite; built Power BI and Tableau KPI dashboards for quality and programme performance visibility.
*Conducted structured gate reviews using RASIC accountability framework; ran pre-UAT and formal UAT with process owners across all workstreams.
IT Project Management & Digital Transformation
*Delivered end-to-end PLM implementation across 6 cross-functional teams (Engineering, Development, Quality, Manufacturing, Supply Chain, Service) — base process definition Teamcenter X workflow configuration forms and reports role-based training UAT hypercare.
*Defined, implemented, and monitored Engineering Change Management process and Engineering Product Introduction & Development cycles within Teamcenter X and Zoho Projects.
*Led SAP MM and PS module implementation as project manager (company-side): authored BRDs, coordinated implementation vendor, ran self-led pre-UAT and formal UAT with process owners, and executed 6-monthly optimisation cycles post go-live.
*Implemented Polarion ALM integrated with Teamcenter and Zoho Projects: configured workflows, trained users, and sustained adoption across product development teams.
*Governed 3-year Digital Transformation portfolio across PLM, ERP, and Zoho — milestone tracking, risk and dependency management, structured executive status reporting, and cross-functional stakeholder alignment.
*Re-engineered Field Issue Tracking workflow end-to-end: complaint response time reduced from 5 days to under 12 hours (80% reduction).
*Built low-code automation pipelines (Zapier, n8n) eliminating manual handoffs across approval chains, rejection logging, and supplier communication.
ABHISHEK SEN
QMS • Process Excellence & Digitization • IT Project Management
***********.*****@*****.***
Assistant Manager – Process Excellence & QMS Numeros Motors Pvt. Ltd.Feb 2022 – Jul 2023
*Deployed Siemens Teamcenter (On-Premises) and Polarion ALM: configured engineering change control, requirements management, and NPI milestone governance integrated across PLM-ALM-PM stack.
*Defined Engineering Product Introduction and Development cycles for Numeros Motors — NPI phase gates from concept to production release.
*Prepared SOPs for all six AIAG Core Tools (APQP, PPAP, SPC, MSA, FMEA, CP) and delivered structured awareness training across plant teams.
*Designed Manufacturing Quality Monitoring and Predictive CAPA system for defect prevention; conducted QMS preparedness audits ahead of formal certification.
*Scoped Microsoft Dynamics 365 ERP migration (Finance, Procurement, Supply Chain) — process requirements, data flows, and QM integration from design stage.
*Built digital dealer onboarding and complaint management mobile app: traceable quality feedback loop from field to plant.
Assistant Manager – SBU QMS Minda Corporation Ltd.Aug 2020 – Feb 2022
*Operated SAP S/4HANA QM module: used QA check sheets, rejection trend reports, and quality notifications to monitor in-process quality and drive CAPA — maintaining a traceable digital quality audit trail across 9 SSD plants.
*Rolled out standardised APQP (D-to-A) framework across 9 SSD plants of SSD Business Vertical, milestone tracking aligned with Zoho Projects; SPC and MSA execution (Cpk/Ppk, Gauge R&R); FMEA and Control Plan documentation aligned to AIAG-VDA.
*Led re-certification across ISO 9001, ISO 14001, ISO 45001, ISO 50001 across SSD plants; conducted FMEA, ISO, and SAP-enabled SOP training across all plant teams.
*Used PTC Windchill as a process user: reviewed and approved engineering change requests, audited document revisions and drawing updates.
Unit System Coordinator – QMS Maxop Engineering Co. Pvt. Ltd.Aug 2019 – Aug 2020
*Led greenfield IATF 16949 and ISO 9001 implementation for a new manufacturing plant — gap analysis, process design, change management framework, training, and successful certification enabling OEM supplier qualification.
*Managed all customer and external certification body audits; coordinated Gemba walks, Lean Daily Management, and monthly Quality MIS for top management. Senior Engineer – QEHS QMS India Ltd.Jul 2016 – Aug 2019
*Delivered ISO 9001, ISO 14001, ISO 45001, and IATF 16949 implementation consulting across 20+ clients from diversified industries — gap analysis, process design, documentation, training, and successful external certification.
*Coordinated deployment of digital compliance documentation and delivered training workshops driving adoption of quality and safety management systems. EDUCATION
MBA – AI in Business (Pursuing) BITS Pilani
B.Tech, Electrical Engineering Rajasthan Technical University (2016) CERTIFICATIONS & TOOLS
Lead Auditor: ISO 9001:2015 & ISO 45001:2018 Lean Six Sigma Green Belt (Black Belt in progress) PMP Training Completed
AI & Workflow Automation – NPTEL Python with AI Advanced Excel & PowerPoint PLM / ALM / ERP: Siemens Teamcenter X Teamcenter On-Premises PTC Windchill (user) Polarion ALM SAP S/4HANA (QM, MM, PS) MS Dynamics 365
Software & Workflow: Zoho Projects Zoho One Zapier n8n Google Apps Script BigQuery Analytics & Reporting: Power BI Tableau Advanced Excel Google Sheets Lucidchart draw.io AI & Automation: Claude / ChatGPT / Gemini Telegram / WhatsApp Bot APIs NPTEL: AI & Workflow Automation
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