Business Operations E-commerce Operations Marketplace Operations

ASHOK KUMAR JOGI

Business Operations Operations Manager E-commerce Operations Marketplace Operations Supply Chain Vendor Management

Marketplace Operations Commercial Operations Vendor Management Inventory Planning KPI & MIS Reporting Process Improvement

Jaipur, Rajasthan (Preferred) Open to Gurugram • 907-***-**** • ************@*****.*** • linkedin.com/in/ashok-kumar-jogi5222a1222 Reduced RTO Leakage by 20% Improved Invoice Accuracy by 30% Enhanced Vendor Reconciliation by 25% Increased Dispatch Alignment by 18% Consistently Achieved TAT & SLA Targets PROFESSIONAL SUMMARY

Results-driven Business Operations professional with 6+ years of experience in E-commerce Operations, Business Operations, Marketplace Operations, Supply Chain, Vendor Management, and Commercial Operations. Proven expertise in managing end-to-end operational workflows, cross-functional stakeholder coordination, procurement support, inventory planning, KPI & MIS reporting, and process improvement initiatives. Experienced in vendor onboarding, commercial documentation, purchase order management, ERP systems (Oracle & Uniware), and operational analytics to drive efficiency and business performance. Recognized for strong ownership, fast learning ability, problem-solving, and delivering measurable business outcomes in fast-paced, high-growth environments. Committed to driving scalable business operations, operational excellence, and customer-centric process improvements in high-growth organizations. CORE COMPETENCIES

Business Operations

Ecommerce Operations

Commercial Operations

Project Management

Process Excellence

Stakeholder Management

Business Analytics

Customer Experience

Inventory Planning

Revenue Operations

Cross Functional Leadership

Procurement Coordination

Vendor Onboarding

ERP (Oracle & Uniware)

CAREER HIGHLIGHTS

Managed end-to-end Business Operations across Vendor Management, Marketplace Operations, Commercial Coordination, Procurement Support, and Operational Governance, ensuring process efficiency and SLA compliance.

Improved operational performance through KPI-driven decision-making, MIS reporting, process optimization, and root cause analysis, delivering measurable improvements in RTO, invoice accuracy, and vendor reconciliation.

Partnered with senior leadership and cross-functional stakeholders to execute strategic initiatives, resolve critical operational challenges, and drive continuous process improvements across business operations. PROFESSIONAL EXPERIENCE

E-commerce Operations

Fonte Fashion India Pvt. Ltd. / Rubans Accessories Jan 2026 – Present Gurugram, Haryana

• Managed end-to-end business operations across vendor coordination, commercial documentation, procurement support, inventory planning, and marketplace operations.

• Collaborated with Category, Finance, Customer Support, Logistics, and external vendors to ensure seamless order execution and operational continuity.

• Developed operational MIS, KPI dashboards, and performance reports to support business decision-making.

• Coordinated purchase orders, quotations, vendor onboarding, agreement documentation, invoice verification, and claim resolution.

• Monitored SLA adherence, operational performance, inventory movement, and vendor efficiency to improve business outcomes.

• Performed Return/RTO analysis, identified operational gaps, and recommended corrective actions to improve customer experience and process efficiency.

• Worked extensively on Oracle ERP and Uniware for order management, inventory tracking, reporting, and operational governance.

• Supported process improvement initiatives to streamline workflows and enhance operational productivity. Key Achievements

• Improved operational visibility through KPI-driven MIS and business reporting.

• Strengthened vendor coordination and commercial process compliance.

• Enhanced order processing efficiency through process optimization and SLA monitoring.

• Contributed to improving customer experience by reducing operational delays and resolving process gaps. Asst. Manager – E-commerce Operations

CaratLane Trading Pvt Ltd (Carat Lane A TATA Product ) Nov 2022 – Dec 2025

Key Responsibilities

• Managed end-to-end e-commerce operations, including order lifecycle management, inventory coordination, and operational governance.

• Coordinated with Supply Chain, Customer Experience, Category, and Vendor teams to ensure timely order fulfilment and SLA adherence.

• Monitored marketplace KPIs, operational dashboards, and business MIS to support decision-making.

• Managed Return/RTO operations, claims, reconciliation, and operational issue resolution.

• Supported inventory planning, stock availability, and order allocation across business channels.

• Worked with ERP/WMS platforms to maintain operational accuracy and improve business efficiency.

• Identified operational bottlenecks and implemented continuous process improvement initiatives. Key Achievements

• Improved SLA adherence through proactive monitoring and issue resolution.

• Enhanced operational efficiency by streamlining order and return processes.

• Strengthened cross-functional coordination to improve customer experience. Executive – E-commerce Operations

DealShare

Jul 2021 – Oct 2022

Key Responsibilities

• Managed daily e-commerce operations, order processing, inventory coordination, and marketplace support.

• Coordinated with vendors, logistics partners, and internal teams for seamless order execution.

• Prepared operational MIS reports and tracked KPIs for business performance.

• Supported procurement coordination, inventory reconciliation, and documentation.

• Ensured compliance with operational SOPs and service level agreements.

• Assisted in process optimization initiatives to improve productivity and operational efficiency. Key Achievements

• Improved order processing efficiency through standardized operational workflows.

• Supported timely inventory reconciliation and operational reporting.

• Contributed to improving service quality through effective stakeholder coordination. EDUCATION

Bachelor of Applied Science (BASc) – Mathematics & Computer Science University of Kota, Rajasthan 2018 – 2022

Grade: First Class with Distinction

KEY STRENGTHS

• Business Operations & Process Excellence

• E-commerce & Marketplace Operations

• Vendor Management & Commercial Coordination

• Supply Chain & Inventory Planning

• Cross-functional Stakeholder Management

• KPI Monitoring, MIS & Business Analytics

• Data-driven Decision Making

• ERP Systems (Oracle ERP & Uniware)

• Process Improvement & Operational Excellence

• Advanced Excel (Pivot Tables, XLOOKUP, Power Query)

• Problem Solving & Root Cause Analysis (RCA)

• Strong Ownership, Fast Learning & Execution

Preferred Location: Jaipur Open to Relocation Notice Period: 30 Days References Available Upon Request

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