Administrative Assistant and Classroom Operations

EMPLOYMENT HISTORY

**** – PRESENT

Lead Pre-K Teacher, Dunwoody Christian Academy, Georgia

**** – 2014

AOL Operator, Verizon Alorica, Georgia/Contract

**** – 2013

Store Manager, Family Dollar, Austell, Georgia

EDUCATION

NOV 2019

Science Associate degree, Georgia State University OCT 2026

Sociology, Grand Canyon University

SKILLS

Microsoft Office, POS systems,

Team collaboration,

Time management,

Conflict resolution,

Attention to detail,

CPR Certification, Administration,

Administrative Support,

Office Administration,

Schedule Coordination, Data Entry,

Deadline Management,

Customer Service,

Program Coordination,

Confidential Records Management

Jonesboro,GA,30236

******.*********@*****.***

404-***-****

SHANIA MONCRIEFF

ADMINISTRATION ASSISTANT

Highly organized and detail-oriented administrative professional with over 12 years of experience in early childhood education, managing daily operations, maintaining confidential records, coordinating schedules, and fostering effective communication with families, staff, and leadership. Recognized for exceptional organizational, multitasking, and problem- solving abilities in fast-paced environments. Skilled in administrative support, document management, customer service, and office coordination, with proficiency in Microsoft Office Suite and Google Workspace. Eager to leverage extensive administrative and leadership experience into a remote administrative or coordinator role where efficiency, professionalism, and attention to detail contribute to organizational success. Managed daily operations and schedules for a high-volume classroom. Maintained confidential records and ensured documentation accuracy. Coordinated meetings, conferences, and events.

Managed multiple priorities in a fast-paced environment. Performed credit assessments to confirm account eligibility and enforce company policy for new liabilities.

Processed customer payments with attention to accuracy to maintain account integrity. Resolved customer issues and reduced escalations by providing clear solutions and timely follow-up.

Directed daily store operations and administrative functions, ensuring policy compliance and efficient workflows

Managed employee schedules, payroll, timekeeping, and labor budgets to maintain adequate staffing levels

Maintained accurate records, prepared reports, conducted inventory audits, and performed high-volume data entry with attention to detail

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