Operations & Cleaning Lead, Customer Service
Resume:
Paul Purcell
******@*****.***
I’m looking for a job where I can set myself apart from the rest and make meaningful change for not only the company, but everyone else involved as well.
●Skills:
Customer service: Handled customer interactions, returns, and complaints with professionalism and integrity
Inventory management: Ordered and received truck deliveries, maintained accurate inventory records, and reduced waste and shrinkage.
Cleaning: Performed deep cleaning, detailing, and equipment maintenance tasks at every job to ensure proper cleanliness and functionality of equipment.
Computer skills: Proficient in Microsoft Office, Adobe Photoshop, and video editing software.
Communication: Communicated effectively with customers, new hires, co-workers, and managers in person, texts/calls over the phone, and via email.
Teamwork: Collaborated with team members to achieve sales, service, operational and individual goals.
Adaptability: Worked under pressure, handled multiple tasks, and adjusted to changing priorities and schedules at Walmart, Arby’s, and Environment Control.
Numeracy: Processed cash transactions, performed cash control, and calculated discounts and EBT/WIC.
●Work Experience:
Environment Control Lead, Colorado Springs, CO (February 2, 2023 - Present)
■Supervised and trained cleaners to provide high-quality cleaning services for commercial clients.
■Conducted regular inspections and audits to ensure compliance with safety and quality standards.
■Managed inventory and supplies, ordered new equipment and materials, and reported any issues or damages to the management.
■Increased customer satisfaction through implementing improved communication.
Arby’s Assistant General Manager, Colorado Springs, CO (February 15, 2020 - January 30, 2023)
■Assisted the shift manager in overseeing the daily operations of the restaurant, including food preparation, service, and sanitation.
■Scheduled, trained, and coached staff, handled employee issues, and ensured compliance with company policies and procedures.
■Performed inventory management, ordered and received truck deliveries, and monitored food quality and safety.
■Handled cash transactions, performed cash control, and prepared daily reports and deposits.
■Increased sales by 10% and reduced labor costs by 20% through implementing effective training and advertising.
■Worked at multiple locations and helped with interviewing, hiring, and training new staff.
Walmart Customer Service Associate, Colorado Springs, CO (April 1, 2017 - February 23, 2020)
■Provided friendly and efficient customer service, handled customer interactions, returns, and complaints, and resolved issues in a timely manner.
■Performed asset protection, stocker, and maintenance duties, such as replenishing shelves, organizing displays, and cleaning the store.
■Received recognition for outstanding customer feedback.
●Education:
High School Diploma, MaST Community Charter School, Philadelphia, PA (2016)
■Graduated with honors
■Completed courses in government, math, and computer science.
■Participated in the video production program and baseball team
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