Entry-Level HVAC Technician Candidate

Carlos Salazar-Diaz

Kansas City, MO ***** +1-816-***-**** *************@*****.***

Work Experience

Warehouse Associate

Grimco Liberty, MO

April 2026 to Present

• Accurately QC orders before shipping.

• Loading orders to trailers using forklift.

• Scanning orders accurately before lading into trailers.

• Unloading trailers return orders, gaylords and pallets. Warehouse associate

Amazon Warehouse Kansas City, KS

March 2025 to April 2026

• Stocking items into shelves accurately.

• Moving merchandise using pallet jack to distribute work to stocking sections.

• Receive pallets of merchandise.

Warehouse Technician

Walgreens micro fulfillment center Kansas City, MO June 2022 to September 2025

• Processed and filled prescription orders accurately under pharmacist supervision

• Managed inventory by ordering, stocking, and organizing medications and supplies

• Maintained compliance with HIPAA and pharmacy regulations

• Ensured cleanliness and organization of pharmacy workspace

• Operated warehouse equipment (RF scanners, pallet jacks, conveyor systems) to fulfill orders

• Collaborated with pharmacists and warehouse teams to meet daily shipping deadlines Customer Service Representative

Progressive Kansas City, MO

February 2019 to January 2022

• Answering English and Spanish inbound calls.

• Providing excellent customer service in English and Spanish

• Multi-tasking

• Maintaining great call quality.

• Sending emails or call backs to policyholders.

Bilingual Customer Service Representative

Alliance data Lenexa, KS

February 2014 to January 2019

• Provided bilingual customer service support in English and Spanish through phone.

• Assisted customers with questions, account updates, orders, billing issues, and problem resolution.

• Maintained professional communication while handling high-volume customer inquiries.

• Resolved customer complaints efficiently while ensuring customer satisfaction and retention.

• Entered and updated customer information accurately in company systems and databases.

• Demonstrated strong communication, multitasking, and problem-solving skills in fast-paced environments.

• Maintained confidentiality and professionalism when handling sensitive customer information. Warehouse Associate

Vintage Print Gallery Bergenfield, NJ

February 2007 to December 2013

• Pick and pack orders for delivery.

• Make labels using FedEx shipment.

• Invoice costumer orders and ship accurately.

• Put incoming orders away and do inventory accurately. Education

High School Education

Colegio Nocturno Bogotá, Cundinamarca

April 2001 to June 2005

High School Diploma

Upper secondary education

Skills

Windows Customer service Materials handling Communication skills Spanish Organizational skills Warehouse experience Customer support Microsoft Excel English Computer skills Stock receiving

Languages

Bilingual

Spanish - Fluent

English - Fluent

Certifications and Licenses

AED Certification

CPR Certification

CDL B

Non-CDL Class C

CDL

CDL A

Driver's License

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