Catering & Facility Operations Director

LUAY SAEED ABDULQADER

P.O. Box – ****, KHOBAR ***21 • Kingdom of Saudi Arabia • (966-**-******* • ***************@****.*** Personal Details

• Full Name Luay Saeed Abdulqader.

• Nationality Jordanian.

• Date of Birth 6th of April 1980.

• Languages Known Arabic, English.

• Marital Status Married

• Driving License Holding a Valid Driving License of KSA & HKJ SUMMARY OF QUALIFICATIONS

• Over 15 years' experience in catering and food business, facility management, accommodation & camp Services management.

• Knowledge of applicable laws, rules, regulations, policies and procedures.

• In depth of budget management and knowledge of food and nutrition.

• Exceptional ability to estimate sizes, distances, quantities and determine time, costs, resources, materials.

• Ability to distribute food using appropriate food handling and sanitation techniques.

• Knowledge of the principles and practices of inventory control.

• Vast experience of sales and marketing in the kingdom of Saudi Arabia.

• Familiar with all aspects of business management.

• Adept at planning, promotions, and forecasting.

• Hard working, able to multi-task effectively.

• Outstanding training, Customer Services, and Communication Skills.

• Proven ability to lead effective sales markets.

Objectives:

Seeking for managerial position with a challenging catering organization, which will exploit my experience background and personal skills with opportunities for advancement to higher level managerial position. Education:

• Graduated Bachelor degree in Marketing from Applied Science University Private ( Jordan - 2004 ) Computer Skills:

• MS Packages Microsoft Office 97, 2000, XP and Office 2003

• Internet Microsoft Internet Explorer. (Browsing & Effective Search). PROFESSIONAL EXPERIENCE

Como Arabia Limited Company, Riyadh, Saudi Arabia August 2021 – Feb 2025 Catering & Facility Management Services

• Job Title : Assistant Project & Operation Director Sep 2023 – Feb 2025

• Reporting To : Chief Executive Officer

• Job Title : Business Development Manager August 2021 – August 2023

• Reporting To : Chief Executive Officer

Saudi Airlines Catering Co – SACC, Dammam, Saudi Arabia July 2018 – Dec 2020 Catering & Support Services

• Job Title : Business Development Manager

• Reporting To : Executive Vice President

Job Description

The Role:

Works to improve an organization’s market position and achieve financial growth. Defines long-term organizational strategic goals, builds key customer relationships, Identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Basic Purpose for the job:

To drive sustainable financial growth through boosting sales and forging strong relationships with clients and managing the organizations business development ensuring consistent and rapid growth in sales across all channels. Skills and Qualifications:

Networking, persuasion, prospecting, closing skills, motivation for sales, planning, identification of customer needs and challenges territory management, market knowledge, meeting sales goals, presentation skills, professionalism. Essential Function / Principle Duties:

• Responsible for the overall team of all strategic and operational marketing and customer relationship activities.

• Defines long-term organizational strategic goals, builds key customer relationships, Identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.

• Overseeing the day to day management of the business development team.

• Devising strategies for driving sales growth across the business.

• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.

• Analyzing existing approaches to the development of business and making changes where appropriate.

• Conduct research to identify new markets and customer needs.

• Setting targets for new business for the business development team and department.

• Working closely with members of the team to generate new business within large accounts.

• Identifying sales opportunities as a result of market changes.

• Arrange business meetings with prospective clients.

• Closes new business deals by coordinating requirements, developing, negotiating contracts; integrating contract requirements with business operations.

• Acting as a key contact for large customer accounts.

• Negotiating sales contracts with customers and ensuring their profitability.

• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. AL – Suwaidi Services – SSC, Jubail, Saudi Arabia August 2013 – January 2017 Facility Management Services, Catering, Accommodation

& Camp Management Services

• Job Title : Regional Sales Manager

• Reporting To : General Manager

Job Description

Summary:

To enhance my skills and further my career by filing the position of Regional Sales Manager for facility management, catering, accommodation & camp management services in reputable catering organization. Responsible for aggressively finding and pursuing all appropriate business opportunities and satisfying a customer's service needs.

Performance Summary:

Ambitious, innovative and customer services oriented sales catering, Accommodation & Facility management services with more than 7 years and of experience in the hospitality industry. Expert in generating and booking high volume business event orders while demonstrating exemplary client satisfaction protocols. Exceptional convincing skills, proven ability to solicit sales through assigned accounts, potential clients and prospective parties. Career History / Duties:

• Background in operation management, sales management, business development, marketing strategic, client relationship management, customer services, and public relations.

• Maintaining relationships with customers through face- to- face meetings, phone calls, and emails.

• Answering all catering inquiries in a timely manner.

• Negotiating function space as well as services commitments.

• Giving sales presentation to potential customers.

• Maintaining accurate and up to date records for sales forecasts.

• Managing the invoicing and financial aspects of any catering events.

• Leading, managing and supporting sales team.

• Overseeing the day- to- day catering operations.

• Ensuring that all invoices are correct before they are sent to a client.

• Processing all new contracts.

• Contributing ideas and suggestions to marketing plans.

• Identifying new sales opportunities.

• Keeping abreast of competitor's products, strengths, and weaknesses.

• Performing all other reasonable duties as requested by management. Saudi Medical System Company – SMS, Riyadh, Saudi Arabia June 2010 – July 2013 National Guard Health Affairs - NGHA, Dammam

Catering, Accommodation & Facility Management Services

• Job Title : Food Service Manager

• Reporting To : General Manger of the company (Contractor) Associate Deputy Executive Regional Director, Operations (NGHA) Chief, food services, IABFH, (NGHA) Dammam

Basic Purpose for the Job:

To develop and maintain daily food services operations at al imam Abdurrahman bin faisal hospital affairs program in an efficient and cost effective manner, with due regards to the contractual relationship between NGHA and the contractor .

Performance Summary

High energy background in a fast-paced food and beverage environment. Possess outstanding communication skills, superior knowledge of catering procedures and a passion for excellence in customer service. Demonstrated expertise in procuring food and beverage items for small gatherings and large events. Special talent planning appropriate menus according to specific instructions provided by customers. Essential Function / Principle Duties:

• Plans, coordinates and directs project activities; develops project goals and objectives, monitoring activities And takes action when appropriate; works with assistant managers and the NGHA chief of food services to establish standards of performance and productivity; interfaces between NGHA and company.

• Develops staff recruitment and selection criteria; directs the development and implementation of training programs; oversees the implementation of staff appraisal schemes and reports from senior staff members on employee performance; encourages the development of good business relationships.

• Creates and implements necessary department policies and procedures, including continuous quality improvement and safety programs; ensures compliance with hospital administrative policies and procedures.

• Oversees the planning of menus with head chef, assistant manager and the NGHA chief of food services, ensuring such menus comply with local customs and are reflective of the hospital patient and employee population, nutritionally appropriate and contractually applicable and agreed.

• Implements or recommends new techniques, system and products to improve services; undertakes project works as directed by management.

• Participates as directed in meetings with other NGHA department heads and members of hospital senior management; promotes the services of the contractor through the hospital by use of effective professional communication.

• Performs staff appraisals, counseling and initial disciplinary functions to subordinate staff.

• Maintains professional growth and development; suggests ways in which the department can improve its services to patients and employees.

• Attends all the required safety training programs and can describe his/ her responsibilities related to general safety, department / services safety specific job-related hazards.

• Performs other duties within the realm of his / her knowledge and ability as required. Al- Zahid Group Bukyung Company, Al- Khobar, Saudi Arabia July 2006 – May 2010 Assistant Sales and Marketing Manager September 2009 – May 2010

• Basically to perform duties for the sales and marketing manager in all functions of department, assist in achieving and exceeding company budgets, grow sales and profits.

• Participate in the development of policies, strategies and implementation plan.

• Study the activity of competitors in the market to identify products and the competition in the market.

• Be involved in the conceptualization of new product.

• Manage a number of activities and provide support for the sales and marketing stuff.

• Discussions marketing services with management.

• Monitor market trend and identify customer base needs.

• Directly supervise, managing and controlling sales team.

• Allocating areas to sales representatives.

• Responsible for performance of the sales team and for ensuring reaches target.

• Motivate the team to achieve sales targets and provide the necessary support and guidance.

• Follow up on sales prospects.

• Train and develop the sales team skills to exceed customer’s expectations.

• Setup and coordinate meetings.

• Provide status reports to management.

• Proven interpersonal skills with staff.

Sales Executive July 2006 – August 2009

• Responsible for exploring, identifying, developing and maintaining client base.

• Executing sales plans and strategies to achieve targets.

• Capability in marketing and following execution in market plans.

• Dealing with Contractors, Consultants and owner representative.

• Gathering market and customer information.

• Visiting potential clients to prospect for new business.

• Contact potential clients to explain the portfolio of offerings and as needed conduct presentation.

• Ability to identify customer needs.

• Negotiating the business proposals with clients and finalizing the deals.

• Preparing estimates and quotations for customers.

• Receive and follow up orders.

• Coordinate delivery of services ensuring clients' satisfaction promoting sales growth in terms of volume, market share and improved overall sales performance.

• Resolve customer objection regarding services.

• Prepare weekly sales report to management.

• Search new market avenues.

• Ability to lead, manage and interact within a multi cultural environment. General Trading Company – GTC, Riyadh, Saudi Arabia Mar 2005 – June 2006 Retail Sales representative.

• Promote company business activities in support services and develop business relation with clients.

• Responsible for Distribution of Confectionary and "Oral, Body, Hair" Care products.

• Developing relationships with clients via meeting, telephone calls.

• Directed sales channel activities for entire Riyadh area consisting more than 50 retail outlets.

• Increased sales 70% through effective sales planning and improved shelf presence of product line.

• Consistently achieved or exceeded all sales quotas last year.

• Checking quantities of goods on display and in stock.

• Reporting to the sales Supervisor.

• Reviewing own sales performance aiming to meet or exceed goals.

• Recording sales and order information and sending copies to the sales supervisor.

• Periodically visits the clients to keep good and continuous relations.

• Self motivated and ability to work under pressure. Key Skills and Competencies

Catering & Camp Management Services Abilities

Ability to multitask and work in a fast paced environment.

Setting goals and then determining action plans to meet those goals.

Proven selling, negotiating and presentation skills.

Willing to spend up to 30% of the working day travelling to meet clients.

Experience of providing the catering services for large private parties and events.

Ability to provide a safe physical working environment operations staff, patients and visitors.

Managing all front and back end camp management services and catering operations.

Long record of making correct decisions.

Good understanding of health and safety issues.

Responding quickly to any enquiries.

Track record of managing sites diligently & profitably.

Excellent people to inspire catering staff.

Exceeding customer expectation.

Managing existing accounts.

Well organized and detail oriented.

Personal

Flexible to meet the demands of the business.

Can remain focused for long periods of time on key issues.

Resolving problems on the spot.

Willing to work days, evening and weekends.

Having a real passion for a good food.

Sensitive to tight or short time requirements.

Strong interpersonal skills and easily able to build long term relationships.

Has a proven track record of success

Areas of Expertise

Hospitality industry.

Camp management services.

Entertaining clients.

Catering functions.

Planning meetings.

Sales processes.

Menu pricing and menu design.

Record keeping.

Managing costs.

Quality control.

Food preparation.

Food Handling.

Food Safety.

Till operations.

Team management.

Customer services.

Developing menus.

Reducing wastage.

Cash handling

Beverages. .

Training:

Al – Suwaidi Services, Jubail, Saudi Arabia

Ajyal HR Solutions & Services 7th of December, 2014

• The Problem Solving & Decision Making Program

International Center for Management Development 20 till 21 August, 2014

• Sales Management

National Guard Health Affairs, Dammam, Saudi Arabia

• Trained on Food Safety Basics 24th of Jan 2011 – 26th of Jan 2011

• Trained on Fire & Life Safety in Service 23rd of February 2011 30th of October 2011

25th of April 2011

Al-Quds Insurance, Amman, Jordan Sep 2003 – Oct 2003

• Trained on market research's & sales strategies. Permanent Address:

Dammam, Kingdom of Saudi Arabia

Mob : 00966 56 – 1110882

Email: ***************@****.***

Contact this candidate