Security Supervisor & Service Advisor

KYRA WILLIAMS

Fayetteville, NC 205-***-**** **************@*****.***

Professional Summary

Detailed-oriented professional with experience in security supervision, healthcare support, customer service, documentation, compliance, and operations. Recognized for leadership, communication, adaptability, and delivering excellent service in fast-paced environments. Core Skills

Communication, Attention to detail, Phlebotomy, Documentation & Reporting, Data Entry, Problem Solving, Time Management, Patient Support, Healthcare, Compliance & Procedures, Microsoft Office (Word, Excel, Outlook, PowerPoint), Inventory & Records Management, Highly Creative, Former collegiate athlete, Resilient, Self-motivated, Passionate about mentoring, Thorough understanding of social media platforms and latest trends, Adaptability, Discipline & Accountability, Performance under pressure, Leadership, Team collaboration, Conflict resolution, Decision-making, Competitive mindset.

Certifications:

BLS Certified, Certified Phlebotomist Technician

Experience:

Hennessy Honda

Atlanta, GA Service Advisor/Service Valet - February 2026-July 2026 As a service advisor and service valet at Honda, I greeted customers on the service drive, safely moved and parked vehicles, installed protective covers, and maintained the cleanliness of the showroom and vehicle lot. I acted as the primary liaison between the customer and the service technicians. I explained needed repairs, provided estimates, and ensured a high level of customer satisfaction.

Inter-Con Security Systems

Charlotte, NC Supervisor/Security Officer - September 2024-January 2026 As a security officer and supervisor at American Airlines, I monitored and secured premises to prevent theft, vandalism, and other illegal activities, ensuring the safety of clients and employees. I conducted regular patrols of the property, checking for security breaches and addressing any safety concerns. I supervised and trained security personnel, ensuring 2

compliance with company policies and procedures. I responded promptly to emergencies, coordinating with local law enforcement and emergency services needed. I prepared detailed reports of incidents and activities for management review, documenting security- related events accurately, and implemented security protocols and procedures to enhance overall safety and security of the facility.

Bartaco

Charlotte, NC Team Member – February 2024-November 2024 As a team member at Bartaco, I provided exceptional customer service by greeting guests, taking orders, and ensuring positive dining experience. I maintained cleanliness and organization of the dining area, ensuring a welcoming atmosphere for guests. I assisted in inventory management by restocking supplies and reporting shortages, engage with guests, and addressing any questions and concerns promptly. PepsiCo Bottling Company

Charlotte, NC Merchandiser – July 2023-February 2024 As a merchandiser at Pepsi, I implemented effective merchandising strategies to enhance product visibility and drive sales in retail locations. I maintained proper product placement, ensuring compliance with company standards and promotional guidelines. I conducted regular inventory checks and managed stock levels to prevent shortages or overstock situations. I built and maintained strong relationships with store management and staff, monitored competitor activities and market trends to identify potential growth opportunities, and provided exceptional customer service.

Walmart

Huntsville, AL Cashier – May 2021-August 2021 (Summer job) As a Walmart cashier, I maintained area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. I provided customer service by acknowledging the customer, identifying the customer needs, assisting with purchase decisions, locating merchandise, resolving customer issues and concerns, and promoting products & services, while maintaining a safe shopping environment. I also processed customer transactions, operated register equipment, met front-end performance goals, bagged items for customer, and placed items in customer cart while following all shrink & safety procedures. 3

Space and Rocket Center

Huntsville, AL Day Camp Leader – May 2021-August 2021 (Summer job) Working as a Day Camp Leader, I contributed to the organization providing children with a fun and adventurous summer experience while also promoting personal growth and development. I assisted with organizing, leading, and promoting interest in recreational as well as learning activities. I led safe and fun adventures with the kids, helped create a positive atmosphere for campers and fellow counselors, and served as a role model to campers and staff by maintaining a positive attitude and behavior patterns. Education

Bachelors Degree in Arts – August 2020-May 2023

Jacksonville State University – Jacksonville, AL USA Associates Degree in Health Sciences – August 2018-May 2020 Wallace State Community College - Hanceville, AL USA Acknowledgements/Additional Experience

Collegiate Athlete- (Wallace State CC/Jacksonville State University) with a strong foundation in leadership, discipline, and accountability while balancing academic and athletic commitments. Recognized for motivating others, building positive team environments, communicating effectively, collaborating with teammates and coaches to achieve individual and team goals, maintaining composure in high-pressure situations while consistently achieving goals, developed resilience, time management, and effective communication in high-pressure environments.

Contact this candidate