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Certified Pharmacy Technician and Clinical Support

Location:

Plainfield, IN

Posted:

July 25, 2026

Contact this candidate

Resume:

Dominique Chapman

Plainfield, IN ***** +1-317-***-**** *********@*****.***

Professional Summary

Detail-oriented and compassionate healthcare professional with extensive experience in patient-facing roles within pharmacy and clinical settings. Nationally Certified Pharmacy Technician with a strong background in HIPAA compliance, accurate documentation, and collaboration with interdisciplinary healthcare teams. Currently pursuing a Bachelor of Science in Psychology, bringing strong communication, observation, and organizational skills, along with the ability to remain calm and professional in high-pressure environments. Committed to recovery-oriented, ethical, and client- centered care, with a proven record of reliability and adaptability across fast-paced settings. Willing to relocate: Anywhere

Work Experience

Nationally Certified Pharmacy Technician

Genoa Healthcare

January 2025 to Present

• Provides exceptional customer service to all consumers and members of the clinic staff

• Fills prescription orders and makes them available for verification under the direct supervision of the registered pharmacist

• Orders, receives and stores incoming pharmacy supplies

• Receives and processes wholesaler medication orders

• Verifies medication stock and enters data in computer to maintain inventory records

• Works with the Pharmacist to assist in the pharmacy functions and keeping the pharmacy in compliance with all federal and state requirements

• Performs various clerical duties relating to the department

• Communicates with strong professional verbal and written communication skills

• Other duties as assigned

Certified Pharmacy Technician (CPhT)

Walgreens Plainfield, IN

October 2024 to January 2025

• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

• Models and delivers a distinctive and delightful customer experience. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Develops strong relationships with most valuable customers. Operations • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.

• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

• May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.

• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.

• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.

• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

• Completes special assignments and other tasks as assigned. Armed Security Officer

Eagle Trident Security Indianapolis, IN

June 2023 to October 2024

• Monitor premises to prevent theft, violence, or infractions of rules

• Thoroughly examine doors, windows, and gates to ensure proper function and security

• Warn violators of premises rules and regulations

• Apprehend or expel persons engaging in suspicious or criminal acts

• Report any facility issues, such as fire hazards and leaking water pipes

• Request emergency personnel for high risk situations

Certified Pharmacy Technician

Amazon Pharmacy Plainfield, IN

October 2022 to June 2023

• Assist the pharmacist in filling prescription items, as permitted by the state board of pharmacy

• Maintain a safe and clean pharmacy by complying with procedures, rules and regulations

• Work daily with Leadership to ensure the right medications are put in the right packets

• Run automated machinery required to pre-sort and package medications

• Fill exception trays with appropriate medication

• Transition Amazon Pharmacy orders through different workflow stages from initial dispense through quality control

• Count and fill prescription vials and affix labels on bulk prescription items

• Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes

• Sort and triage the right boxes to ship at the right time

• Aid the distribution manager and distribution pharmacists with receiving, shipping, counting, and packing

• Clean, and help maintain, equipment and work areas

• Package medications for dispensing and for delivery

• Work a flexible schedule - shifts will possibly start and end outside of normal business hours

Material Handler

Kohl's Plainfield, IN

June 2022 to October 2022

• Merchandise Handling: Receiving, sorting, picking, packing, and shipping products for stores or online orders.

• Equipment Operation: Using forklifts, pallet jacks, and conveyor systems to move goods.

• Safety & Accuracy: Adhering to production standards, safety guidelines, and maintaining inventory integrity.

• Cross-Training: Performing various functions across different warehouse departments.

• Physical Demands: Frequent walking, standing, bending, reaching, and lifting (up to 30 lbs, with team lifts for heavier items).

Pharmacy Technician

AlixaRx Zionsville, IN

March 2022 to June 2022

• Communicate with the nursing facilities, prescriber’s office and insurance plans by phone or fax to fill orders, answer questions and assure high level customer service satisfaction

• Review and ensure all orders are complete before routing to order entry

• Check and verify all order shorts, refill too soon file, pending orders from previous day and process

• Works closely with Billing Representatives to manage and process pending order claims

• Researches missing deliveries, missing medication orders, incorrect prescriptions and successfully resolve issues

• Report any unresolved issues to appropriate Pharmacy personnel

• Enter profile only information into patient profiles

• Process orders received from electronic or faxed prescriptions and accurately enter order information in pharmacy system

• Accurately calculate quantity of order to send based on requested amount or automated system

• Perform data entry for implementation, reorders, new orders, PRN orders, readmissions and new admissions

• Ensure orders are processed according to pharmacy cutoff times and within expected delivery windows

• Prepares first dose orders including test claiming to insure accurate billing if required

• Verify accurate input of all new orders, profile patients into database

• Processes records of medication and equipment dispensed to resident. Compute charges and enters data in computer

• Promote open communications between internal and external customers, enhance cooperative efforts, and improve pharmacy production performance

Pharmacy Technician

CVS Health Avon, IN

September 2021 to March 2022

• Prescription Processing: Entering prescriptions, filling medications (excluding narcotics), labeling, and preparing them for pharmacist verification.

• Customer Service: Greeting patients, handling calls, resolving insurance issues, explaining refill programs, and providing compassionate support.

• Inventory Management: Receiving shipments, stocking shelves, cycle counting, and managing expired or damaged medications.

• Operational Support: Managing different workstations (drive-thru, front counter, production) and ensuring smooth workflow.

• Compliance: Following all federal, state, and local laws, HIPAA, and company policies, maintaining patient privacy. Pharmacy Technician

Walmart Camby, IN

January 2021 to July 2021

• Prescription Fulfillment: Counting, pouring, labeling, and packaging medications; verifying strengths and quantities; entering patient/prescription data; managing refills and new prescriptions.

• Customer Service

Helping patients at the counter, answering calls, addressing questions about products, and processing payments

• Inventory Management: Receiving, stocking, and tracking pharmaceuticals and supplies; managing expired or recalled products; ensuring shelves are full and organized.

• Data & Systems: Using pharmacy software for input, insurance claims, and inventory tracking; running compliance reports.

• Quality & Safety: Performing double-checks on controlled substances; ensuring accuracy in all tasks; maintaining a clean work area; handling hazardous waste.

Electronics Associate

Walmart

September 2018 to January 2021

Job responsibilities:

- Cleaned everything

- Checked people out

- Helped customers find what they needed

- Trained around the whole store, can work in every department Education

Bachelor's in Science of Psychology (College)

Indiana University-East

August 2025 to Present

Associate's in Science of Psychology (College)

Ivy Tech Community College

August 2024 to May 2025

Academic Honors

Mooresville High School

May 2020

Skills

Ordering medications Safety planning Pharmacy customer complaint resolution Computer skills Analysis skills Cash register McKesson HIPAA compliance Patient emergency assistance Weight conversion calculations Prescription order interpretation Collaborate with healthcare professionals Basic life support Pharmaceutical regulatory compliance Community relationship building Insurance claim form preparation Aseptic technique Insurance claim issue resolution Non-sterile compounding Hospital experience Clinical confidentiality policies Mobile devices Achieving HIPAA compliance Out of stock medication Grocery store State healthcare regulations Clinical pharmacy experience Search engines Dispensing prescriptions - Prescriptions dispensed daily (100-150 prescriptions) Warehouse experience powerpoint Host/Hostess Compounding Medications Writing skills Maintaining patient confidentiality Volume conversion calculations Correct Prescription Errors Pharmacy Technician Experience Canva Drug order put-away Prescription processing Video conferencing software Time management Insurance third-party billing Training & development Computer literacy Medical terminology Productivity software Video conferencing systems operation Decision making Vital Signs SharePoint Phone triage Prescription labeling Computer operation Cashiering Guest Services Call center Sales Task prioritization Communication skills Client interaction via phone calls Microsoft Office Phone etiquette English Design file preparation for print Patient observation Heavy lifting Has BLS CPR certification Very good listener Microsoft Word Microsoft Excel Typing Insurance prior authorization Tablet dosage calculations Pharmacy inventory replenishment Order Entry Data entry 10 key typing Digital art Very good persuasive skills List of skills Medical records Organizational skills HIPAA First aid Customer service Leadership Design file preparation for digital platforms Client rapport building excel Security Prescription verification Inventory management Adobe Lightroom Mixture and solution calculations State and federal pharmacy laws Prescription intake Project reporting Documentation tools Professional art or design - Professional art or design experience (Less than 1 year) Cerner Rx1 Software Report writing Microsoft Outlook Cleaning Experience Technical Proficiency Drug regulation Phone communication Patient care Patient interaction

Languages

English - Fluent

Spanish - Beginner

Certifications and Licenses

Social and Behavioral Responsible Conduct of Research January 2026 to Present

The CITI Program's Social & Behavioral Responsible Conduct of Research (SBE RCR) certification provides foundational ethics training for human subjects research, covering regulatory requirements (like the Common Rule), informed consent, privacy, data management, research misconduct, and conflicts of interest, using case studies to teach principles for ethical social science research, often required by institutions and funding bodies like NIH/NSF. It ensures researchers understand professional norms and ethical principles for integrity in studies involving people, building public trust.

Social/Behavioral Researchers

January 2026 to January 2031

Completed CITI Program certification in Human Research for Social and Behavioral Researchers, demonstrating knowledge of ethical research practices, participant protections, informed consent, IRB compliance, and responsible data handling in clinical and community-based settings.

Certified Pharmacy Technician (CPhT)

December 2022 to December 2028

National Certified Pharmacy Technician, NHA

Indiana State License Pharmacy Technician

January 2022 to June 2028

Indiana state pharmacy technician license

First Aid Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

References:

• Personal: