Executive Assistant and Administrative Operations Support
Resume:
Alicia Leal
Brownsville, TX 956-***-**** ******.******@*****.***
SUMMARY
Dedicated Executive Assistant with 10+ years of experience providing high-level administrative support to executive leadership in nonprofit and legal environment. Skilled in managing complex calendars, coordinating travel, organizing meetings, preparing reports, and handling confidential information with professionalism and discretion. Recognized for exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while delivering outstanding support in fast-paced environments. Proficient in Microsoft Office Suite, Outlook, Google Workspace, Zoom, ChromeRiver and cross-functional collaboration in both remote and hybrid work environments. EDUCATION
University of Texas at Brownsville
Certificate in Medical Billing and Coding 2009–2010 Rivera High School
High School Diploma 2008
EXPERIENCE
Executive Assistant December 2023 – April 2025
American Bar Association – Commission on Immigration
• Provided comprehensive executive support by managing complex calendars, coordinating meetings, and overseeing daily administrative operations for senior leadership.
• Coordinated domestic travel arrangements, including airfare, hotels, ground transportation, and detailed travel itineraries.
• Prepared executive correspondence, presentations, meeting agendas, minutes, monthly highlights, quarterly reports, and other business documents.
• Processed executive expense reports through Chrome River, ensuring accuracy and timely reimbursement.
• Created a comprehensive Executive Assistant Manual that standardized administrative procedures and supported onboarding of new staff.
• Developed and maintained a centralized Training Library, improving employee access to organizational resources and learning materials.
• Maintained organizational charts and employee directories to ensure accurate staff information across departments.
• Coordinated office logistics, conference room reservations, office supply procurement, and visitor accommodations.
• Managed internal communications by distributing organizational announcements, training reminders, employee recognition messages, and other executive communications.
• Verified line-of-business invoices for accuracy and timely processing.
• Supported ProBAR's Access to Work Clinic by preparing technology and equipment for volunteer attorneys assisting clients with employment authorization applications.
• Coordinated executive visits to the Harlingen office by arranging meeting space, office access, visitor badges, and travel logistics.
• Assisted with confidential executive projects while maintaining professionalism and discretion. Office Administrator August 2018 – December 2023
American Bar Association – ProBAR
• Supported the Director through calendar management, meeting coordination, travel arrangements, and daily administrative operations.
• Prepared executive reports, meeting agendas, correspondence, and presentation materials.
• Processed expense reports using Chrome River and maintained accurate financial documentation.
• Coordinated office operations, conference room scheduling, and administrative support for staff and visitors.
• Created and managed an online employee suggestion program, strengthening communication between employees and leadership.
• Organized employee wellness initiatives and engagement activities that promoted a positive workplace culture.
• Distributed organizational announcements and monitored training deadlines.
• Assisted leadership with confidential administrative projects and special initiatives. Training Coordinator August 2017 – March 2018
International Education Services
• Coordinated employee training schedules and maintained organizational training records.
• Managed Relias Learning System, Google Calendar, and training documentation for employees.
• Prepared onboarding materials and maintained personnel training files.
• Coordinated logistics for instructor-led training sessions, including room setup, materials, and attendance tracking.
• Managed petty cash, inventory, invoices, and administrative documentation.
• Collaborated with Human Resources to ensure employee compliance with required training and certifications. Legal Assistant August 2013 – September 2016
Begum Law Group
• Managed attorney calendars, scheduled depositions, mediations, and court appearances.
• Prepared litigation documents, trial binders, and legal correspondence.
• Requested and organized medical, billing, police, and driving records.
• Coordinated travel arrangements and maintained communication with clients, healthcare providers, and legal professionals.
• Assisted attorneys throughout the litigation process while maintaining confidential client records. Receptionist
Sunshine Pediatrics
• Scheduled patient appointments and verified insurance eligibility.
• Processed referrals, prescription refill requests, and patient communications.
• Maintained HIPAA compliance while managing patient records and confidential medical information.
• Assisted physicians and clinical staff with daily administrative support and patient follow-up. TECHNICAL SKILLS
Executive & Administrative Support
Complex Calendar Management
Domestic Travel Coordination
Meeting & Event Planning
Executive Communications
Project & Office Coordination
Expense Reporting (Chrome River)
Microsoft Office 365
Outlook & Microsoft Teams
Google Workspace
Report Preparation
Process Improvement
Records & Document Management
Confidential Information Management
Cross-Functional Collaboration
Customer & Client Service
Remote Team Support
REFERENCES
Professional references available upon request.
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