Instructional Assistant and Administrative Operations

Alessandra Moro-Hutcheson

*** ***** *****

Bownstown, IN 4722

Email: *************@*****.***

Phone 812-***-****

Work Experience

Lutheran Central School, Brownstown, IN – Instructional Assistant (Aug.2012 to present)

AS instructional assistant my duty was:

Assist with Classroom Activities: Help teachers prepare for lessons, set up classroom materials, and support students during instructional activities.

Support Individual Students: Work one-on-one or in small groups with students, especially those with special needs, to help them understand lessons and complete assignments.

Administrative Duties: Perform clerical tasks such as photocopying, filing, and maintaining classroom supplies. This may also include sending out school communications and managing classroom records.

Supervise Students: Monitor students during lunch, recess, and other non-classroom activities to ensure their safety and well-being.

Maintain a Safe Environment: Help keep the classroom organized and clean, and assist in managing student behavior to create a conducive learning atmosphere.

Attend Meetings and Training: Participate in staff meetings, training sessions, and parent-teacher conferences as required to stay informed about school policies and student needs.

USAG-Vicenza, Central Processing Facility Manager

USAG-Vicenza, MPD, Passport and Visa Office (03/31/2008 – 12/21/2009) - Passport and Visa Specialist

Vicenza, Armed Forces Overseas Italy

Supervisor: Troy Roberts - (0039) 044*-******; Contact: Yes

Pay Grade: YA - 0967 - 2 GS-11

Salary: $50,200.00 per year

Hours per week: 40

SECRET CLEARANCE

Duties December 2009 to June 2011:

As Central Processing Facility Manager I oversee all aspects of daily in and out-processing operations for military and civilian personnel IAW AE 612-1, USAREUR Regulations and the SOFA Agreement to ensure procedures are followed in accordance with established regulatory guidance.

Assist and provide guidance to staff members as necessary and assist as needed for operations to run smoothly. Assign to staff members different tasks in order to reach the organizational goals.

Maintain security requirements in accordance with U.S. Army Regulations, USAREUR regulations, and Host Nation Regulations. I analyze day to day flow of customers and adjust manning to accommodate and extend expedited service to the community.

I manage staff members’ performance report, personnel files, time and attendance.

I monitor the implementation of risk mitigation and supervise the composite risk management process for all operations.

Report and submit work orders to maintain building conditions (heat/air) within regulatory guidance; submit work orders for all equipment

and facility repairs.

I established an office key log and key box in order to maintain keys secured and controlled.

Organized the CPF Hand Receipt finding items, relocating, and inventory in the property book.

March 2008-December 2009:

Serve as the US Army Garrison-Vicenza Passport and Visa Specialist with specialized experience and knowledge of the specific procedures unique to Italy in the provisions of U.S. and international law, treaties, rules and regulations. Responsible for the examination, processing and adjudication of applications pertaining to birth, identity and citizenship matters concerning passports. Specialized knowledge in the provisions that govern entitlement to diplomatic, official, no-fee and tourist passports in regular and exceptional cases. Specialized knowledge in the agreements with other countries pertaining to the entitlement of passport provisions. Expertise in the provisions of immigration and naturalization laws and regulations covering legal entry into the United States, residency, and other requirements as they apply to acquiring and retaining U.S. citizenship. Maintain security requirements in accordance with United States Army Regulations, USAREUR Regulations and Host Nation Regulations. Customer service specialist experienced and skilled with interpreting, explaining and facilitating the requirements for obtaining a passport and advising customers of the sources and types of documentation required to establish proof of citizenship, residence and identity. Establish procedure for Embassy Liaison Office supporting Pre-Deployment Processing. Share knowledge; provide mentorship and training to assistant Passport agents. Analyze day to day flow of customers and adjust manning to accommodate and extend expedited service to the community. Serve as primary point of contact for all embassy actions. Assist with oversight with all aspects of daily in and out processing operations for Military and civilian personnel IAW AE 612-1, USAREUR Regulations and the SOFA to ensure procedures are followed in accordance with established regulatory guidance. Cross training on management of staff member’s performance report, personnel files, time and attendance. Support, coordinate and schedule community requests for facility usage. Oversee and identify potential safety issues and formulate the appropriate control measures to enhance the quality of service and ensure safe operations. Monitor the implementation of risk mitigation and the composite risk management process for all operations. Special Project assignment to collaborate and coordinate the transfer of CPF – Central Processing Facility, Vicenza – operations to a new location. Lead Deployment Manifesting Team during force projection operations.

CES Basic Course Army Management Staff College, on September 2010

HR for Supervisor (24 Hours) CHRTAS

Credit Card Holder; Billing Official Training

Supervisor Development Course (39 Hours) ATSC

VISTA and Office Upgrade (16 Hours)

“Completed course Army Management Staff College, Foundation Course on Oct. 09, 2009

"Completed training and Department Of The Army, Certificate Of Training for The Army Records Information Management System (ARIMS) course.

September 2005-January 2008:

Volunteer for the Vicenza ACS as a member of the Translator and Interpreter Program (TIPS) and volunteer as an instructor for the Army Family Team Building Program (AFTB). Serves as a TIPS document translator and office administrator producing and processing memorandums and documents pertaining to birth certificates, marriage certificates, soggiorno, codice fiscale (Social Security), passports, identity and citizenship applications as needed in support of Military personnel, DA Civilians, DOD contractors and DOD dependents. Posses knowledge of U.S. and foreign laws as they apply to marriage, legitimization and child custody; refer requests received for Official Legal or Medical translation to the appropriate agency by courteously directing customers to the Office of the Staff Judge Advocate for legal matters and the USAHC-V Administrative Section for medical matters. Accompany Vicenza DOD personnel and effectively provide verbal translation between various host nation local government agencies and the DOD customer. Strongly posses experience and knowledge in the attainment process for U.S. citizenship and familiar with the provisions that govern entitlement to immigration, the issuance of diplomatic and official passports. Maintain a database and historical reference file of all documents and translation service provided. Serves as AFTB instructor responsible for conducting and presenting AFTB Training-Levels I, II, III and facilitates presentation of the Benvenuti Brief in a displayed communicated manner that is both informed and motivated by projecting initial information to new arrivals in the Vicenza Military Community designed to assist and coach them through the transition process. Provide training and teach community personnel The Army Family Team Building Program: Level I, Level II and Level III. Review, discuss, develop and contribute conceptualized ideas designed to revise the AFTB course subject areas and improve course material and information being presented for the betterment of our Army community. Leader and advocate for the Family Readiness Group; HHC USAG-V

"USAG-Vicenza Certificate of Appreciation for contributions to the USAG-V AFTB Program.

"USAG-Vicenza Certificate of Appreciation as community volunteer, May 2007

"USAG-Vicenza Certificate of Appreciation as community volunteer, May 2006

May 2003-August 2005:

Served as the Director of Public Relations for the Gemological Institute of America (GIA) Vicenza Branch; Carlsbad, CA. Manager responsible for the development and directing of publicity programs and campaigns at international conventions throughout the world; specialized in foreign client relations and responsible for directing the day to day planning, coordination and organizing all U.S. and foreign client needs to support their stay in Italy through deliberately reconciling visa, soggiorno and codice fiscale (Social Security) applications; resolved housing and utility contracts, ensured all transportation and communication requirements met. Consulted with U.S. and foreign clients and coordinated the processing of international and federal documentations and permissions; managed and oversaw existing accounts and developed new clients through prospecting and customer meetings. Maintain expertise in legal and policy directives; staff director accountable for completely reviewing applicable international law, rules and regulations and preparing summarized findings reports providing future policy development recommendations to the President and Branch Director of GIA-Vicenza. Accurately supervised the administration and processing of our U.S. and foreign client s visa, soggiorno and codice fiscale (Social Security) documents; directly communicated close coordination with foreign embassies and resolved application and supporting document credibility, inspected document authenticity and the consistency of facts. Oversaw the collection, safeguarding and preparation of foreign documents, U.S. and foreign client passports and Italian Questura documents according to published laws and regulations. Approved and authorized the shipments of consular and Italian Questura documents to and from the U.S. and other consulates throughout the world. Carefully analyzed, intentionally examined and adjudicated all visa, passport and soggiorno applications and the supporting documents under specific procedures unique to Italy. Keenly determined any indications of alterations or false identity, any presence of untruthful statements, or any other types of fraud. Coded all files and maintained a computer data base of all consular actions, accurately compiled data in order to quickly and effectively respond to eventual inquiry and questions asked by consulates and the soggiorno office Questura. Developed and supervised the implementation of public campaigns on an international level designed to attract and recruit future clients throughout the world. Informatively present and display to current and future clients the developed programs formulated to generate initial interest and awareness, establish a customer s loyalty and significantly affect the goal to increase the overall productivity of the institution.

"Recognized and commended by the GIA home office, Carlsbad, CA, for excellence as the top relations specialist and subject matter expert in international affairs and sales; offered promotion to Branch Director, GIA-Dubai Branch in January 2005.

"Published in Loupe Magazine as Co-Author with Jonathan Chippindale, De Beers Diamond Corp in November 2004.

"Guest lecturer and presenter of Marketing, Sales and Middle East Relations: Vicenza Gold Expo in June 2004.

April 2001-April 2003:

Worked as International Sales Manager for Larius, Srl; Vicenza, Italy. Sales manager responsible for the development of global marketing and the sale of gold jewelry product lines in a $3.1M territory compiled of over 200 client accounts; guided the daily activities and productivity of nine full time sales representatives and four contract sales representatives. Accurately forecasted, organized and coordinated the expedited shipment of gold product lines by directly processing international and federal documentations and permissions by effectively communicating with international customs agencies throughout the world, to include the U.S. customs agency and other U.S. federal representatives; effectively inspected shipments and cataloged documentation ensuring legal compliance; tabulated and systematically tracked international shipments and documents with the use of a database throughout the entire process. Analyze sales statistics in relation to geographical locations to determine sales potential and inventory requirements and to monitor customers preferences vital in the development of products and the maximization of profits; consults with designers and wholesale representatives and outline combined findings calculated to measure difference in profits, marketing campaigns and the product design. Planned, synchronized and implemented presentations at international venues and conventions throughout the world with a specialized area of expertise focused in Europe and the Middle East.

"Instrumentally increased sales 114% in the top product category by converting 14 competitive accounts; increased companies international market share by 32%.

"Recognized and actively recruited by a multitude of competing corporations; offered a managerial position and promotion by the Gemological Institute of America.

August 1992-March 2001:

Independent Contractor-Sales Representative for Moro, Inc responsible for conducting all sales activities in assigned accounts and regions effectively representing 10 different gold companies and factories. Managed quality and consistency of product and service delivery. Repeatedly presented and sold company product lines to clients and drew potential new clients for increased profits. Managed a client database of identified sales prospects and conducted follow up on leads and referrals resulting from marketing activity. Prepared presentations, proposals and sales contract documents. Established and maintained current client and potential client relationships; adapted and instilled various communication skills to easily identify and resolve client concerns. Managed accounts and maintained relative services through expedited follow-up. Prepared a variety of status reports, including activity, sales closings and determined goals. Planned and organized presentations and participated in marketing conventions and premier international expo events; to include New York, Las Vegas, Buenos Aries, Brussels, Dubai, Hong Kong, Madrid and Vicenza. Responsible for safeguarding international transportation of gold sample lines, coordinated and processed all product line shipments, legal documentation and delivery of merchandise in excess of $350-$500K. Collaborated with clients to establish sales forecasts, stock plans and advertising programs. Provided excellent account troubleshooting and follow-up to maintain productive working relationships.

June 1989-July 1992:

Worked as an Accountant for Pozzato Public Accounting; Vicenza, Italy. Responsible for the technical bookkeeping, ledgers, auditing of accounts, maintaining budgeting database and tracking comparison profits, expenses and charges with vouchers of 15 different gold companies. Ensured the tax competency of approximately $23M in assets and activities connected with multiple organizations

Education

EDUCATION:

VICENZA LANGUAGE INSTITUTE; Vicenza, Italy

Language Sciences, Certified as Spanish Linguist

VICENZA LANGUAGE INSTITUTE; Vicenza, Italy

Language Sciences, Certified as English Linguist

PIOVENE INSTITUTE OF COMMERCE; Vicenza, Italy

Business Administration in Foreign Commerce

Additional Information

SPECIALIZED TRAINING/ADDITIONAL INFORMATION:

Supervisor Development Course (39 Hours) ATSC

Army Management Staff College, completed the Foundation Course

Department Of The Army, Certificate Of Training, The Army Records Information Management System (ARIMS) course

USAREUR Computer User-Information Assurance Certificate

Microsoft Office User Specialist Outlook, Level I

Microsoft Office User Specialist Word, Level I, II

Microsoft Office User Specialist PowerPoint, Level I

The Army Family Team Building Program: Level I Certification

The Army Family Team Building Program: Level II Certification

The Army Family Team Building Program: Level III Certification

The Army Family Team Building Program: Level IV Certification

Department of the Army: Family Readiness Group Leader Training

Multi-Lingual in four languages: English (fluent), Italian (fluent), Spanish (fluent), French (conversational)

USAG-Vicenza Certificate of Appreciation for outstanding support of 1st Battalion (Airborne) 503 Infantry during deployment preparation-Nov 2009

USAG-Vicenza Certificate of Appreciation for translation interpreter support at Meet the Mayors COMREL-Nov 2008

USAG-VICENZA Certificate of Appreciation for volunteer and dedication to the Vicenza Military Community- June 2008

USAG-Vicenza Certificate of Appreciation for contributions to the USAG-V AFTB Program-June 2008

USAG-Vicenza Certificate of Appreciation of community service as a community volunteer-May 2007

USAG-Vicenza Certificate of Appreciation of community service as a community volunteer-May 2006

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