Bilingual Operations and Administrative Coordinator

KARINA CESPEDES

PROFESSIONAL SUMMARY

Bilingual English-Spanish operations and administrative professional with 10+ years of experience in client relations, administrative support, and remote collaboration. Skilled in workflow coordination, stakeholder communication, and process organization across international teams. Currently pursuing the Google Project Management Professional Certificate.

EXPERIENCE

REMOTE OPERATIONS COORDINATOR

754-***-**** *****************@*****.*** Atlanta, GA Language Link Freelance Bilingual Communication Specialist 2020–2024

• Supported 100+ weekly client interactions and documentation in a remote environment.

• Coordinated communication across stakeholders and multiple time zones. Runaway Games Online Experience Presenter 2021–2025

• Facilitated virtual experiences and live engagement for global audiences.

• Managed event timelines, communication, and troubleshooting. TP Claims Support Agent 2019–2021

• Processed claims documentation and maintained client communications.

• Collaborated with cross-functional teams to ensure timely case resolution. NTT DATA Administrative Interpreter & Executive Support Assistant 2018–2019

• Coordinated executive calendars, travel, meetings, and bilingual communications.

• Maintained documentation and project tracking systems. Carnival Cruise Line Guest Relations Associate 2014–2018

• Delivered guest support in a fast-paced international environment.

• Resolved service issues and supported daily operational processes. EDUCATION & CERTIFICATIONS

•Google Project Management Professional Certificate Coursera ( In Progress)

•Early Childhood Education Universidad Femenina del Sagrado Corazón (UNIFE) L ANGUAGES

• Spanish: Native Speaker

• English: Fluency

www.linkedin.com/in/karina-pia-cespedes-sanchez

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