Data Entry & Online Assistant

COLLEEN A KING

MEDICAL DATA ENTRY & ADMINISTRATIVE CLERK

Agawam, Massachusetts 01001, United States *********@*****.*** 413-***-**** LinkedIn Highly organized & detail-oriented healthcare professional with experience in pharmacy operations, medical data entry, customer service, & administrative support. Proven ability to accurately manage confidential patient information, maintain electronic records, and prioritize multiple tasks in fast-paced healthcare environments while ensuring HIPAA compliance. Strong proficiency in Microsoft Office, data entry, and electronic health record systems, with excellent communication and problem-solving skills. Recognized for professionalism, accuracy, & a patient-centered approach, with the ability to work both independently in a hybrid environment and collaboratively as part of a multidisciplinary healthcare team. Eager to contribute exceptional organizational & data management skills to Trinity Health of New England while supporting high-quality patient care.

PROFESSIONAL SUMMARY

Detail-oriented & compassionate administrative professional with healthcare & customer service experience. Experienced in maintaining confidential records, entering accurate data, assisting patients, & supporting busy healthcare environments. Strong organizational, communication, & multitasking skills with a commitment to providing excellent patient care & efficient office operations.

AREAS OF EXPERTISE

• Medical Data Entry

• Inventory Control &

Medication Stocking

• Attention to Detail

• HIPAA Compliance &

Patient Confidentiality

• Pharmacy Software

• Medication Safety

& Accuracy Dispensing

Support

• Multitasking in Fast-Paced

Environments

• Insurance Claims & Prior

Authorizations

• Time Management

PROFESSIONAL EXPERIENCE

Independent Contractor, SKYRE INC Jan 2025 to Aug 2025

• Delivered project-based assignments independently, managing milestones, budgets, and timelines to meet client requirements.

• Adapted methods and strategies to match specific job specifications and client feedback, ensuring high-quality results.

• Maintained an organized, safe workspace to support efficiency and smooth collaboration with colleagues and clients. Hostess, MILL ON THE RIVER Oct 2024 to Apr 2025

• Welcomed guests, managed reservations and phone orders, and coordinated efficient seating to optimize table turnover and balance server workloads.

• Handled customer inquiries and special requests professionally, escalating issues to management when needed to ensure guest satisfaction.

• Maintained accurate reservation and pickup records and collaborated with front-of-house staff to streamline service during peak periods.

Pharmacy Technician, WALGREENS PHARMACY Feb 2022 to Dec 2022

• Entered and updated patient and prescription information in electronic systems with accuracy while safeguarding confidential records in compliance with HIPAA.

• Assisted patients by phone and in-person regarding prescriptions, insurance coverage, and pharmacy services; coordinated with providers and insurers to resolve issues and minimize delays.

• Supported pharmacists in dispensing and inventory control to maintain medication safety and efficient prescription processing in a high-volume environment.

Colleen A. King

Manager, TWISTYS SOFT SERVE May 2006 to Oct 2020

• Supervised daily operations, trained and scheduled staff, and ensured consistent food quality and sanitation standards.

• Developed onboarding and training practices to improve team performance and maintain service consistency.

• Managed inventory, restocking, and supply ordering to minimize waste and support uninterrupted service during busy periods.

• Led a team of up to five employees, fostering strong working relationships and high customer service standards. EDUCATION

HOLYOKE COMMUNITY COLLEGE, Holyoke

Associate’s Degree: Liberal Arts & Science

Aug 2012 to Jun 2016

WESTFIELD STATE UNIVERSITY, Westfield

Bachelor’s Degree: Biology

Aug 2016

CONFERENCES

• Presenter: Center for Undergraduate Research & Creative Activity. Effects of Holistic Remedies on Bacteria Strains. Westfield State University, Westfield, MA. Fall 2018.

• Presenter: Center for Undergraduate Research & Creative Activity. The Effects of Temperature on Larval Growth of Painted Lady Butterfly. Westfield State University, Westfield, MA. Fall 2018.

• Presenter. Center for Undergraduate Research & Creative Activity. Effects of Holistic Remedies on Bacteria Strains. Westfield State University, Westfield, MA. Spring 2019.

• Presenter. Center for Undergraduate Research & Creative Activity. The Effects of Temperature on Larval Growth of Painted Lady Butterfly. Westfield State University, Westfield, MA. Spring 2019. COLLEGIATE ACTIVITIES

• Biology Club, Westfield State University Fall 2018, Spring 2019, Fall 2019, Spring 2020

• Body Positivity Club, Westfield State University Fall 2018, Spring 2019, Fall 2019

• Neuroscience Journal Club, Westfield State University Fall 2018

• Academic Excellence Award, Darling Marine Center Spring 2019

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