IT Support

RITIK DIYALI

Haripur, Saptari, Madhesh Province, Nepal +977-980-***-**** ****************@*****.*** linkedin.com/in/ritikdiyali PROFESSIONAL SUMMARY

IT Support Engineer with 2+ years of experience providing technical support, troubleshooting software, and network issues, and ensuring reliable IT operations. Experienced in diagnosing and resolving technical problems, supporting end users, managing system configurations, and delivering timely solutions in fast-paced environments. Complemented by hands-on experience as a WordPress Developer, designing, developing, and maintaining custom WordPress websites with self-developed plugins, PHP, MySQL, and third-party API integrations. Proficient in HTML, CSS, JavaScript, React, and responsive web development, with the ability to translate design mockups into functional, user-friendly websites. Additional experience developing Python and Playwright automation tools for browser automation, data extraction, and social media publishing. Strong analytical, problem- solving, and communication skills, with a proven ability to manage multiple priorities, collaborate with cross-functional teams, and deliver high-quality technical solutions.

FEATURED PROJECT

Custom WordPress Job Portal 2024 – Present

talentnep.com

• Designed, developed, and currently maintain a fully custom WordPress job portal, deployed in production and actively enhanced for the past 4+ months.

• Built a custom core WordPress plugin to power key portal features, including job listings, candidate applications, and employer–candidate workflow management.

• Implemented SEO fundamentals, performance optimizations, and security best practices across the platform to ensure scalability and reliability.

• Continuously deliver new features based on user feedback while independently managing the project end-to-end, from development and deployment to ongoing maintenance. CUSTOM WORDPRESS PLUGIN & THEME DEVELOPMENT

Plugin Architecture & Key Builds

• Built custom WordPress plugins from scratch with modular, scalable, and secure architecture tailored to business requirements.

• Designed custom database schemas and tables for efficient data storage and optimized application performance.

• Developed lightweight, maintainable plugins using a modular monolith architecture while following WordPress coding standards and security best practices.

Key Plugins Developed

• Invoice Generator — Automated invoice and billing generation from CSV data within the WordPress admin. Supports single and bulk invoice creation, email queue processing, and integration with external services.

• WebP Converter — Automatically compresses and converts uploaded images into SEO-friendly WebP format to improve website performance and page speed.

• Budget Tracking System — Tracks and reports sales and financial data from CSV imports, manual entries, or integrated systems, with interactive graphs and reporting dashboards.

• School Management System — Student and teacher portals featuring attendance tracking, exam results, tests, messaging, and academic management tools.

• Custom Contact Form System — Customizable contact forms with validation, database storage, email notifications, and flexible field management.

Experienced in developing custom WordPress plugins and Theme based on unique business requirements, including custom database tables, API integrations, role-based access control, performance optimization, and secure, maintainable code. PYTHON & PLAYWRIGHT

• Built browser automation solutions using Python and Playwright to streamline repetitive business workflows.

• Developed a LinkedIn Job Scraper that automatically extracts job listings based on specified criteria and exports the data to Excel for analysis and tracking.

• Created a Social Media Automation System that publishes posts to LinkedIn, Facebook, Instagram, and a website using content from Excel spreadsheets.

• Automated data processing, Excel import/export, browser interactions, form submissions, and scheduled publishing to improve efficiency and reduce manual effort.

CORE SKILLS

Front-End: HTML5, CSS3, JavaScript (ES6+), React, Responsive Design Back-End: PHP, WordPress Development, Custom WordPress Plugin and Theme Development, REST API & Third-Party API Integrations, MySQL, SQL, Database Design, Custom Database Tables CMS & Page Builders: WordPress, Elementor

Practices: Git, GitHub, SEO Basics, Performance Optimization, Security, Troubleshooting AI & Dev Tools: Cursor, Claude, Codex, AntiGravity, GitHub Copilot, ChatGPT, Windsurf, Perplexity, Google AI Studio, NotebookLM, Supabase, Firebase, Vercel, Netlify, Canva WORK EXPERIENCE

L2 Support Analyst Tata Consultancy Services Jun 2024 – Jun 2026 Bangalore, India

• Diagnosed and resolved application, connectivity, and performance issues using logs and diagnostic tools, building strong troubleshooting and root-cause analysis skills applicable to web development debugging.

• Collaborated with cross-functional and vendor teams to translate business and technical requirements into working solutions, supporting clear handoffs similar to designer/developer/content team collaboration.

• Managed multiple concurrent tickets and projects under deadline pressure, applying structured prioritization in a fast-paced environment.

• Escalated complex incidents to development and infrastructure teams, gaining exposure to system configuration, integrations, and security best practices.

• Monitored system health, supported patching and upgrades, and contributed to documentation and continuous improvement initiatives.

• Maintained accurate technical documentation and operational reports to support knowledge sharing across teams. INTERNSHIP

Python & Machine Learning Intern (Django) Cloud Technologies May 2022 Hyderabad, India

• Developed a college website enabling students to submit and manage academic articles via web form or email.

• Designed a user-friendly interface for updating and managing research papers, including a "Call for Papers" feature.

• Built backend functionality using the Django framework, ensuring seamless and reliable data handling. ADDITIONAL PROJECTS

Network Bandwidth Analyzer (Python) — 2023

• Built a tool using the Python psutil module to monitor real-time upload/download speed and data usage, providing insights for efficient network management.

AI-Based Virtual Assistant — 2022

• Developed a voice assistant using NLP that accepts voice input and delivers responses in voice and text, enabling natural human-computer interaction.

DSDV Routing Simulation using Border Gateway Protocol — 2021

• Simulated and evaluated BGP/DSDV with Shortest Path First (SPF) routing to improve network performance, scalability, and QoS in complex architectures.

EDUCATION

Bachelor of Technology, Computer Science and Engineering Aditya Institute of Technology and Management, Andhra Pradesh, India Aug 2019 – May 2023

Intermediate (10+2), Science (PCM)

Capital College and Research Centre, Kathmandu, Nepal Jun 2017 – Apr 2019

Secondary School, Computer & Maths

Durga Secondary School, Rajbiraj, Nepal

Mar 2017

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