Office Manager & Customer Service Coordinator
Resume:
E D U C A T I O N
W O R K E X P E R I E N C E
DESTINY
A LCANTARA
K E Y S K I L L S
GEORGIA CAREER INSTITUTE –
CONYERS, GA
ESTHETICIAN PROGRAM 2024 – 2025
OSCEOLA HIGH SCHOOL –
KISSIMMEE, FL
HIGH SCHOOL DIPLOMA 2013
Customer Service & Client Relations
Remote Communication & Phone Support
Scheduling & Calendar Coordination
Collections & Payment Processing
Cash Handling & POS Systems
Administrative Support
Inventory Management
Record Keeping & Data Entry
CRM & Office Systems
Conflict Resolution
Multitasking in Fast-Paced Environments
Microsoft Office & Google Workspace
Professional Email Communication
Team Collaboration
Customer Retention
*******.*********@*****.***
Atlanta, GA
OFFICE MANAGER
Empire Housekeeping and Handyman Service – Kissimmee, FL March 2020 – November 2022
Coordinated customer scheduling, service bookings, and office administration
Managed invoicing, payment collection, and customer accounts Oversaw staff scheduling and onboarding support
Resolved customer concerns while maintaining high-quality service standards
Maintained organized records and daily operational systems Customer-focused professional with experience in customer service, office administration, collections, scheduling, payment processing, inventory management, and client relations. Skilled in handling high-volume phone communication, maintaining organized records, coordinating deliveries and returns, and supporting daily business operations in fast-paced environments. Recognized for professionalism, problem-solving, adaptability, and strong communication skills. Seeking administrative, customer support, coordinator, healthcare support, or remote opportunities with long-term growth potential. Served as a primary point of contact for clients in person, by phone, and through email communication
Managed appointment scheduling, calendars, and daily office operations
Maintained confidential client records with accuracy and discretion
Prepared legal documentation and supported administrative workflows
Handled multi-line phone systems and ensured timely follow-up communication
Roseberry Law LLC – Conyers, GA
January 2024 – July 2026
LEGAL ASSISTANT
Prepared and maintained showroom displays to support customer engagement and sales operations
Processed cash, card, and phone payments accurately while delivering excellent customer service
Handled collections communication and customer account follow-ups professionally
Scheduled customer deliveries, pickups, and returns while coordinating with team members
Maintained inventory records, product tracking, filing systems, and operational documentation
Provided administrative and customer support in a fast-paced retail environment
Buddy’s Home Furnishings – Conyers, GA
January 2023 – December 2023
SALES ASSOCIATE
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