Cable & Fiber Technician

Joseph Williams

Gainesville, FL ***** +1-850-***-**** ************************@*****.***

Willing to relocate: Anywhere

Work Experience

Cable Technician

Communications Unlimited INC Tallahassee, FL

April 2022 to February 2024

• Install, troubleshoot, and repair internet, cable TV, phone, and alarm systems

• Perform service upgrades, relocations, and audits at residential and commercial locations

• Ensure every installation meets quality, safety, and customer experience standards

• Educate customers on their services and equipment

• Manage and maintain your company vehicle, tools, and inventory

• Accurately complete work orders, documentation, and time reporting.

• Be the face of CUI in the field as the first contact to the customer. Fiber Optic Technician

Metronet Tallahassee, FL

December 2021 to January 2022

• Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).

• Provide in-depth customer education on all Metronet products and services.

• Earn commissions by explaining Metronet services and products to all customers.

• Maintain professional atmosphere with customers and fellow associates.

• Work towards meeting key performance metrics.

• Other job-related duties as requested.

• Ability to work overtime on the weekends and after normal shift hours to ensure all teammates end their shift in a timely manner.

Quality Assurance Technician

Trulieve Quincy, FL

April 2021 to August 2021

• Conduct visual inspections of cannabis for organic and inorganic adulterants and defects.

• Document inspection results by completing reports and logs and inputting data into quality database.

• Keep equipment such as scales and tools in good working order.

• Maintain a safe and healthy work environment by following departmental standard operating procedures.

• (SOPs), adhering to cGMP SOPs, and complying with legal regulations.

• Maintain and ensure that proper PPE is utilized and changed out regularly, or as needed.

• Provide feedback as needed.

• Performs other duties as required.

Trim Technician

Trulieve Quincy, FL

October 2020 to April 2021

• Operate medical processing equipment.

• Receive raw batch items and ensure appropriate storage.

• Ensure that all raw batch items received are of good quality and appropriate quantity.

• Sort batch items according to their types.

• Ensure that the same type of batched items are stored together and correctly.

• Count and record batch items.

• Participate in packaging and assembling items of any kind.

• Prepare processed medicine in accordance with standard work instructions and procedures.

• Ensure that medicine products are processed and prepared by following standards of cleanliness and hygiene.

• Clean countertops and floors to ensure a safe working environment.

• Perform duties on the packaging line by loading and adjusting items.

• Label packaged medicine items appropriately.

• Monitor quality and quantity of items being produced.

• Attend to other job duties as assigned by management. CSA - Customer Service Agent

Teleperformance USA Port Saint Lucie, FL

June 2019 to June 2020

• Assist customer with online orders.

• Log all information from each call into Salesforce.

• Reference the knowledge base for all customer concerns for Philips (Norelco), Wake up lights and Sonicare products.

• Inform customers about promotions on all Philips products.

• Upsell customers that need help with online orders.

• Detect fraudulent customer concerns via call history and data log in Salesforce.

• Replace customer products if they fall within the warranty or send a coupon if they do not.

• Provide exceptional customer service.

• Sign up new customers for the subscription program to receive free promotional items. Demolition Laborer

SWAT 24 Port Saint Lucie, FL

March 2012 to October 2018

• Mold remediation and full home restoration.

• Install air movers and dehumidifiers to thoroughly remove moisture and mold.

• Installation of roof tarps.

• Installation of drywall and insulation.

• Painting interior and exterior surfaces for residential and commercial buildings.

• Installation or removal of back-splashes, tile, sinks, toilets and shower heads. Vendor on Premises

Hamilton Ryker Martin, TN

December 2017 to May 2018

• Supervised 892 employees for the company of MTD and Parker Plastic Products for 1st and 2nd shift.

• Handled all employee concerns while on the production floor.

• Identifying concealed firearms on Premises

• Alerting the authorities when controlled substances were on Premises.

• Threat detection to classify dangerous persons or employees.

• Create new IDs for employees when needed.

• New employee orientation and walkthrough of the respective factory/facility.

• Handle all workers compensation claims for 1st and 2nd shift. Apprentice Electrician/Helper

Sam the Electrician Port Saint Lucie, FL

December 2009 to June 2017

• Installation of indoor and outdoor receptacles.

• Installation of indoor and outdoor lighting.

• Manual trenching up to 2ft in depth.

• Proficiently read blueprints.

• Navigating through crawl spaces and attics.

• Sleeving gauged wire through electrical conduit.

• Installation of low voltage transformers.

• Rewire or replace electrical circuit breaker box. Apprentice Electrician

Outdoor Lighting Perspectives Hobe Sound, FL

June 2010 to October 2011

• Installation of weatherproof receptacles.

• Digging 2ft deep trenches per electrical code.

• Sleeving gauged wire through electrical conduit.

• Installation of low voltage transformers for outdoor lighting. Education

Integrated systems technology (High school diploma) Port Saint Lucie Highschool Port Saint Lucie, FL August 2006 to May 2010

Skills

Administrative experience IP networking Driving Coaxial cable tools Delivery driver experience Maintenance Route driving Dancing Service technician experience Detecting counterfeit currency Greeting customers Food preparation Communication skills Customer service Fiber installation technician experience Cash register operations Organizational skills Microsoft Office Attention to detail Stocking Mechanical knowledge Cash handling Cashiering Leadership Hand tools Making change Outdoor work experience POS systems Languages

English

Additional Information

Authorized to work in the US for any employer

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