Academic Advisor, Administrative Specialist

Raquel Palmer

409-***-**** • **********@*****.***

Detail-oriented administrative professional with 4+ years of experience supporting users through complex academic systems, coordinating cross-functional processes, and delivering high-quality training and guidance. Skilled in system navigation, troubleshooting, policy interpretation, and stakeholder communication. Known for building strong relationships, improving workflows, and ensuring data accuracy. Ready to bring a user-centered, process-driven approach to supporting institutions and enhancing the ApplyTexas Admin Portal.

Experience

August 2025-Present

Academic Advisor University of Houston-Clearlake

• Coordinated complex, multi-step processes across academic cycles, ensuring accurate, timely completion of applications, registrations, and degree-related workflows for a high-volume caseload.

• Interpreted and communicated institutional and state academic policies, translating complex requirements into clear, actionable guidance for diverse users.

• Delivered trainings, workshops, and one-on-one support to help users understand academic tools, online platforms, and procedural steps, improving system adoption and reducing repeat issues.

• Built strong relationships with faculty, staff, and administrative offices, acting as a liaison to coordinate solutions, streamline processes, and maintain consistent communication across departments.

April 2024-April 2025

Clinical Administrative Coordinator United Healthcare

• Maintained daily communication with state partners to resolve delays, submit required documentation, and align on next steps, strengthening cross-agency relationships and ensuring smooth progression of services.

• Monitored documentation and service timelines to identify bottlenecks, escalate concerns, and support continuous improvement of administrative workflows.

• Maintained strict data accuracy and compliance standards by verifying records, tracking required paperwork, and ensuring all information met state and organizational requirements.

• Supported a dependable user experience by coordinating updates, clarifying requirements, and ensuring all parties had the information needed to move processes forward efficiently.

August 2023-December 2023

Intern-Managing Editor H-Texas/Bridal Extravaganza

• Collaborated with editorial and event teams to ensure accurate information, consistent messaging, and timely content delivery across print and promotional channels.

• Supported cross-functional communication by gathering details from vendors, event staff, and interview subjects, ensuring alignment and smooth coordination throughout the editorial and event cycles.

• Demonstrated adaptability in fast-paced environments by balancing writing deadlines, event responsibilities, and stakeholder communication with professionalism and attention to detail.

• Represented the organization at seminars and promotional events, strengthening relationships with external vendors and supporting a positive, professional public presence across diverse audiences.

July 2022-August 2023

Student Business Services Rep I University of Houston-Clearlake

• Guided students through a wide range of payment options—including plans, agreements, financial aid, waivers, and wire transfers—by translating financial information into clear, actionable steps that supported confident decision-making.

• Supported university orientation events by preparing materials, setting up tables and informational displays, and contributing to an organized, welcoming environment for incoming students.

• Collaborated with multiple campus departments to ensure users received accurate, timely information about enrollment requirements, payment deadlines, and the academic and financial impact of schedule changes, promoting consistent and aligned communication across teams.

• Served as a knowledgeable first point of contact for financial and enrollment questions, helping users navigate institutional systems and resolving issues that could delay registration or progression.

Education

May 2026-Present

Master of Education-Instructional Technology Texas Tech University January 2021-December 2023

Bachelor of Art in Communication University of Houston-Clearlake

Contact this candidate