Customer Success & Executive Support Specialist

Bridget Vickers

***************@*****.***

678-***-****

SUMMARY

Customer Success & Executive Support Specialist with experience delivering exceptional client experiences, managing stakeholder relationships, and optimizing business operations. Proven ability to resolve complex issues, provide proactive support, coordinate executive priorities, and implement streamlined workflows. Skilled in CRM systems, customer communication, technical troubleshooting, project coordination, and cross-functional collaboration.

Key Strengths: Customer Success & Retention • Multichannel Support (Phone, Email, Front-of-House) • Technical Troubleshooting • Stakeholder & Client Relations • Process Optimization EXPERIENCE

Executive Assistant to the Founder January 2026 – Present POWER PUBLIC SCHOOLS

- Executive Partnership & Priority Alignment: Partner directly with the Founder to oversee complex calendar scheduling, manage competing priorities, and align cross-functional initiatives across key stakeholders.

- Stakeholder Relations & Communications: Serve as the chief liaison for internal and external partners, managing high-volume executive correspondence and driving timely follow-through on core initiatives.

- Strategic Briefings & Decision Support: Synthesize complex information to author high-level briefings, reports, and presentations that directly inform executive decision-making.

- Operations, Events & Risk Management: Direct end-to-end logistics for high-stakes meetings and events while proactively optimizing daily workflows and safeguarding confidential information Customer Service Representative/Receptionist October 2023 – January 2026 THE ICEBOX COOL STUFF

- Multichannel Customer Support & Problem Resolution: Manage high-volume inbound/outbound calls and email communications, delivering prompt technical troubleshooting and resolving complex customer inquiries.

- Cross-Functional Collaboration: Partner closely with internal teams to streamline escalation processes and ensure swift, accurate resolution of client requests.

- Front-of-House Experience & Visitor Management: Serve as the primary brand ambassador at the front desk, delivering exceptional hospitality and maintaining a professional, welcoming environment for all guests.

- Mail & Logistics Management: Oversee incoming mail, packages, and vendor deliveries, ensuring accurate tracking, prompt routing, and strict accountability across departments. Shift Lead September 2022 – August 2023

POUR TAP ROOM

- Inventory Management & Menu Innovation: Oversee beer and wine inventory control while pitching creative beverage concepts to influence menu development and drive guest satisfaction.

- Guest Experience & Technical Support: Deliver exceptional front-of-house service in a high-volume environment, troubleshooting proprietary Pour Taproom technology and offering expert recommendations to elevate the customer experience.

OTHER SKILLS Aloha (POS), Compass, Zendesk, Netsuite, Shopify, Magento, Google workspace, Microsoft Office, Essent One, Asana, Hubspot