Remote Data Entry & Collections Specialist

Kimberly J. Hollis

Email: **********@*****.*** Cell: 573-***-****

LinkedIn: https://www.linkedin.com/in/kimberly-hollis-545252123/

CORE QUALIFICATIONS:

Accounts Receivable & Collections

Customer Service & Account Management

Payment Processing & Cash Applications

Credit & Collections

Dispute Resolution

Account Reconciliation

Lease Administration

Tenant & Customer Relations

Microsoft Excel & Word

Microsoft Teams, Zoom & Slack

PROFESSIONAL EXPERIENCE

Property Manager Gill Family Properties – Dexter, MO 2026–Present

Manage multiple residential properties while maintaining 93% occupancy and 98% on-time rent collection.

Collect rent, recover past-due balances, process payments, and resolve tenant concerns.

Coordinate maintenance operations, schedule work orders, and oversee a team of three technicians.

Process leases, purchase orders, background checks, and banking transactions while providing responsive customer service.

Loan Resolution Specialist Dividend Finance Co. – Las Vegas, NV 2023–2025

Managed high-volume inbound and outbound customer communications to resolve delinquent loan accounts.

Negotiated payment arrangements, settlements, and temporary loan modifications for customers experiencing financial hardship.

Consistently handled 100+ outbound calls daily while delivering compassionate, solution-focused service.

Credit Specialist Trench Shoring Co. – Las Vegas, NV 2021–2023

Managed a $6M portfolio of 400 customer accounts.

Resolved payment issues, reconciled accounts, processed payments, reviewed credit applications, and maintained customer relationships.

Supported lien compliance, electronic billing, and account research to improve collections and customer satisfaction.

Credit & Lien Specialist National Trench Safety – Las Vegas, NV 2019–2021

Managed approximately 600 accounts across five branches with a $4.5M portfolio.

Resolved account disputes, collected outstanding balances, processed lien releases, and coordinated with customers, contractors, and sales teams.

Recommended accounts for legal action when appropriate while preserving customer relationships whenever possible.

Administrative Assistant / Accounts Receivable H&E Equipment Services – Las Vegas, NV / Henderson, CO 2014–2018

Managed approximately 400 customer accounts across multiple branches.

Performed collections, account reconciliation, lien processing, and customer support.

Selected to assist with the launch of a new regional credit office and consistently exceeded quarterly performance goals.

References: Available upon request

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