Experienced Casework & Medicaid Services Professional

Lee Anna Ferrell

P.O. Box: **, Boomer, WV *****

Phone 304-***-**** *******.*****@*****.***

Objective Detail-oriented professional with 17+ years of experience and a proven knowledge of case work, customer service, and back-office operations. Aiming to leverage my skills to successfully fill a case manager, office administration or customer service roll at your company.

Education Bachelor of Science in Printing Management December 1998

Associate of Science in Printing Technology December 1996

West Virginia University Institute of Technology, Montgomery, WV

Computer Windows & Macintosh operating systems, Microsoft Office Programs, and Google/Gmail

Skills

Experience Office of Constituent Services, Charleston, WV Aug. 2024 – Present

Economic Service Worker

Taking applications, determining eligibility for and managing a caseload for a variety of assistance programs.

Responsible for conducting personal interviews with clients, evaluating and verifying personal, financial and social information, determining eligibility for services, maintaining a client caseload and referring clients to other social service and community service agencies when appropriate.

Bureau for Medical Services, Charleston, WV Jan. 2023 – Aug. 2024

Health and Human Services Associate

Coordinate and resolve Medicaid members’ fair hearings by analyzing policy and regulations to make decisions on multiple levels and types of appeals.

Investigate, coordinate and prepare all state hearings for all services within the Bureau of Medical Services.

Perform document search and reviews as needed for discovery

Perform research of Medicaid Policy Plan Provisions and/or federal regulations

Create databases for tracking purposes and maintain these as well as all paper and electronic files related to the Legal Unit

Department of Health and Human Resources, Charleston, WV March 2020 – Jan. 2023

Child Support Specialist II

Becomes familiar with agency policy and state and federal law.

Locates parents, assets, and sources of income.

Completes application for services, explains policy as it relates to cases.

Researches legal sources such as statutes, court opinions, rules and regulations.

Drafts complaints and other legal documents for use by the BCSE Attorney.

May direct clerical personnel in the preparation of legal documents for BCSE Attorney.

Compiles case information by reviewing public documents, interviewing customers or gathering information from other agencies.

Prepares and maintains case files for the BCSE Attorney.

Prepares summaries and reports, as needed.

Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues.

Composes routine correspondence.

Acquires interviewing techniques and skills.

Maintains confidentiality of information.

Tudors Biscuit World, Smithers, WV April 2017 - May 2018

Head Cook

Coordinate and supervise work of kitchen staff

Prepare ingredients to use in cooking (chopping and peeling vegetables, portion out different foods for cooking.)

Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food handling practices.

Ensure great presentation

Ensure all food and other items are stored properly

Check quality of ingredients

MSC Industrial Supply, Melville NY Aug. 2016 - Jan. 2017

Vendor Managed Inventory Specialist

Establish productive, professional relationships with personnel in assigned customer accounts to foster sales growth and retention

Provide on-site sales and service for Outside Sales Associates; ordering stock, putting orders way and expediting special products

Unpack orders, check accuracy of shipment and put stock away at customer locations

Ensure appropriate customer stock levels, generate new orders for merchandise when required

United Bank, Montgomery WV Oct. 2014 – July 2015

Sales Associate (Teller)

Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.

Respond to customer account inquiries

Comply with all operational, security and control policies and procedures

Adhere to all reconciliation and balancing procedures

WesBanco Bank, Inc., Wheeling WV July 2010 – Sept. 2014

Data Entry Clerk

Data Entered Consumer Loans into the Bankway Browser program; Personal, Credit Lines and Real Estate Loans

Credit Bureau Reporting on Consumer Loans; handle customer requests and or issues on how the Credit Bureaus are reporting their loan on the customer’s credit report

Handle loan maintenance requests internally from branches; correct incorrect payment postings, work with credit resolution department to correct past loan payments to bring customer current on loan and order coupon payment books or statements

Bankruptcy reporting; add system coding according to stage of bankruptcy and make changes to loan terms per bankruptcy court direction.

Volex Interconnect Systems, Inc., Hickory, NC Aug. 2007 – Aug. 2008

Sales Coordinator

Handled customer requests and issues

Scheduled, priced, and entered customer orders

Organized spreadsheets for customer forecasts, open order reports, and ship reports

Tracked shipments for customers

Invoiced shipped orders

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