Service Comptroller & Billing Specialist

K. NORWOOD

Plumbing & HVAC Office Professional • Service Comptroller • Notary Public

***********@*****.***

NAWIC Board Director & VP • 2000–2014

SUMMARY

• 30+ years in plumbing &

HVAC office operations.

• Specialist in AIA/contract

billing, A/R, collections,

and job cost management.

• Deep service department

knowledge: dispatch, parts

procurement, technician

support.

• Customer-facing billing

resolution and long-term

client relationships.

• Notary Public. NAWIC

Board Director & VP.

CORE SKILLS

• AIA & contract billing

• Accounts receivable

• Collections & posting

• Job cost analysis

• Service estimates/quotes

• Accounts payable review

• Payroll commission audits

• Parts ordering & dispatch

• Customer resolution

• Permit pulling & scheduling

• O&M manual compilation

• Office team leadership

EDUCATION

Northern Durham High

School

Business Diploma, 1987

AFFILIATIONS

NAWIC

National Assoc. of Women in

Construction

Board of Directors & Vice

President (2 terms)

2000–2014

EXPERIENCE

Brown Brothers Plbg & Htg Co Inc June 1987 – February 2019 Service Comptroller

• Managed AIA and contract billing for the full service department across 30+ years of continuous operation.

• Handled all accounts receivable functions: collections, payment posting, and credit application.

• Processed service department billings and performed job cost analysis on larger projects.

• Prepared service job estimates and quotes for prospective and recurring customers.

• Reviewed and approved accounts payable invoices to verify accurate charges and receipt of materials.

• Maintained real-time material cost data in company computer system to keep pricing current.

• Calculated and audited weekly service technician commissions—verifying hours and rates—prior to payroll processing.

• Served as a management resource for office staff, assisting with escalated situations, decision-making, and day-to-day problem resolution.

• Supported field technicians with billing questions, parts location and ordering, and any operational concerns.

• Resolved customer billing inquiries promptly, ensuring satisfaction and securing timely payment.

• Ordered materials for repair jobs; maintained dispatch knowledge to support scheduling and workflow.

• Active Notary Public; recognized for strong organization, detail orientation, and team collaboration. Warren-Hay Mechanical Contractors Inc. June 2020 – 2021 Commercial Coordinator

• Set up new jobs in company software and assembled complete job files including contracts, proposals, quotes, and invoices.

• Monitored and organized incoming email; tracked bid-date communications and coordinated related meetings.

• Compiled equipment model and serial number data for operations and maintenance manuals required at job closeout.

• Pulled permits and scheduled inspections; ordered equipment tags and labels per project specifications.

• Issued purchase orders to suppliers for large equipment orders; supported project manager with daily operations. Hope Valley Diner & Catering Feb 2019 – Feb 2020; Sep 2022 – Present Catering Staff

• Coordinated and transported food supplies, utensils, serving equipment, and decorations for off-site catering events.

• Delivered attentive food and beverage service while accommodating dietary restrictions for health and religious requirements.

• Served as liaison between event manager and serving staff to ensure consistent food and beverage levels throughout events.

• Developed an end-of-event serving strategy that minimized food waste by transitioning to order-based service.

• Maintained clean and safe working environments in compliance with health department standards. References available upon request

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