Operations & Customer Service Leader

SARA BRECHEISEN

Ozawkie, KS 785-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly resourceful professional with 15+ years of experience spanning customer service, call center operations, accounting, operations management, and business ownership. Proven ability to manage high-volume phone communications, remain composed under pressure, and deliver exceptional service in fast-paced environments. Experienced in accounts receivable, collections follow-up, vendor management, customer relations, and independent problem-solving. Self-motivated with a strong track record of building efficient systems and maintaining organizational excellence. CORE COMPETENCIES

Customer Service: Phone Communications, High-Volume Call Handling, Customer Service Inquiries, Professional Phone Etiquette

Financial: Accounts Payable/Receivable, Invoicing, Bookkeeping, Budget Management, Vendor Payment Processing

Operations: Inventory Management, Supply Chain Logistics, Warehouse Operations, Process Optimization

Technology: Google Workspace, QuickBooks, AI Workflow Automation, E-commerce Platforms Communication: Client Relations, Professional Correspondence, Phone-Based Problem Solving, Team Coordination

PROFESSIONAL EXPERIENCE

Founder & CEO

The Neat Freaks Cleaners & Environmental Wellness Services Ozawkie, KS 2025 - Present

• Founded and operate a professional commercial cleaning and facility management company serving businesses across the Kansas City metro area

• Manage all business operations including client acquisition, proposal development, service agreements, invoicing, and supply chain logistics

• Developed comprehensive restocking programs with 50+ supply items, pricing models, and profit margin analysis for multi-location corporate clients

• Implement AI-powered automation for daily operations including scheduled email management, business reporting, content creation, and task coordination

• Maintain full regulatory compliance including LLC registration, EIN, general liability insurance, and surety bonding

Owner & Operator

Ms. Sara's Home Daycare Ozawkie, KS 2022 - 2025

• Owned and operated a licensed home daycare providing quality childcare services for families in the Ozawkie community

• Managed all aspects of business operations including enrollment, billing, scheduling, parent communications, and regulatory compliance

• Coordinated daily activities, meal planning, and educational programming to ensure child development and safety standards

• Maintained detailed financial records including income tracking, expense management, and tax documentation

• Built strong client relationships through consistent communication, flexibility, and dependable service delivery

Accounting & Operations Specialist

Horizon PSI Lawrence, KS 2020 - 2022

• Managed full-cycle accounts payable operations including check preparation, mailing, and vendor payment reconciliation

• Served as the primary phone receptionist, handling all incoming calls, directing inquiries to appropriate departments, and managing caller relationships with professionalism and efficiency

• Oversaw vendor relationships and service agreements, identifying discrepancies between contracted services and actual delivery

• Supported daily business operations including supply inventory management, facility oversight, and coordination with service providers

• Maintained accurate financial records and ensured timely payment processing for all vendor accounts

Accounts Receivable Specialist

Student Treasures Topeka, KS 2015 - 2020

• Managed accounts receivable functions including invoicing, payment processing, and collections follow-up

• Handled high-volume daily phone communications including customer service inquiries, collections follow-ups, and cold-calling for accounts collection and sales—requiring composure, clarity, and professional communication under pressure

• Tracked and reconciled incoming payments, ensuring accurate posting and timely resolution of discrepancies

• Maintained organized financial records and ensured accuracy of all accounts receivable documentation

• Generated aging reports and communicated with clients to resolve outstanding balances

• Assisted with month-end and year-end closing procedures and audit preparation Operations & Logistics Manager

Long Star Ink Kansas 2010 - 2015

• Managed the full scope of daily business operations for an e-commerce company selling diverse product lines on Amazon and eBay

• Administered seller accounts on multiple platforms including product listings, pricing strategy, and high-volume customer inquiries and performance metrics

• Oversaw warehouse operations including receiving, inventory management, quality control, and order fulfillment

• Coordinated shipping logistics for large and varied inventory including furniture, electronics, pet supplies, and musical instruments

• Handled all operational decision-making and problem-solving, effectively running the business independently

EDUCATION

Bachelor of Arts in Liberal Studies

Washburn University Topeka, KS

ADDITIONAL INFORMATION

• Business Owner: Founded and manage multiple businesses including cleaning services, creative services, and merchandise brand

• AI Proficiency: Extensive hands-on experience implementing AI automation for business operations, scheduling, content creation, and workflow management

• Community Leadership: Chairman, Ozawkie R.I.S.E. - City event committee organizing community events and managing compliance with Kansas Open Records Act

• Notary Public: Kansas Notary with Remote Online Notarization (RON) capabilities

Contact this candidate