Executive Assistant & Executive Concierge
Resume:
Ocala, FL *****
**********@*****.**
Irenia Castaneda
Objective
To establish myself in a progressive, reputable organization and to devote my full efforts to both the growth of the firm as well as my own. Especially pursuing a position which utilizes my skills and which would test and challenge my creativity.
Experience
June 2021 to present Calesa Township Ocala, FL
Lead Engagement Concierge/Internet Sales
Making daily phone calls to potential leads who have showed interest in purchasing a home or to realtors, providing them with relevant information that will increase such interest while convincing them to visit the community in person.
Providing excellent customer service to all existing and potential clients by answering questions and effectively presenting all the community has to offer its residents. Initiating and scheduling sales tours and appointments across multiple calendars depending on availability.
Assisting home shows, special events and community events to create further public awareness of the community and bring in new potential leads that could result in more new home sales. Implementing the social media strategy, coordinating with team members across business units to ensure its effectiveness and encouraging adoption of relevant social media techniques to the corporate cultural and into all of the company’s products and services Managing social media campaigns and day-to-day activities such as online advocacy, writing editorial, community outreach efforts, promotions, etc. and any other miscellaneous projects as needed
Managing presence in social networking sites including Facebook, Twitter, YouTube and other similar sites and seeds content into social applications as needed Becoming an advocate of the company in social media spaces, engaging in dialogues and answering questions where appropriate for clients and potential buyers. Monitoring effective benchmarks for measuring the impact of social media programs and analyzes, reviews and reports on the effectiveness of campaigns in an effort to maximize results Establishing a report for all findings on a weekly, monthly, quarterly and yearly schedule and submits the reports to the applicable department managers in a timely manner Regularly providing feedback and insights gained from social media monitoring to the marketing and editorial teams to help them evolve their strategies in a timely fashion Monitoring trends in social media tools, trends and applications Oct 2017 to May 2021 The Walt Disney Company / 21st Century FOX LATAM Coral Gables, FL Executive Assistant to SVP Entertainment and VP Production Provided full administrative support including telephone call screening, composed and review correspondence and communications, maintaining and updating busy and constantly shifting schedules for both executives. Coordinated phone calls and video conferences with various attendees located in different countries and time zones. Booked conference rooms for these meetings as well as sending out invitations.
Arranged and handled details for domestic and international business trips; Including hotel reservations, transportation and restaurant reservations for special meetings as needed.
Created, submitted and tracked expense reports related to such trips. Decorating the office for special holidays such as Valentine’s Day, Christmas and Thanksgiving.
Scheduled doctor’s appointments as well as follow up appointments and keeping track of out of pocket expenses incurred for reimbursement. Completed projects and special assignments as needed by establishing objectives; determined priorities; managed time; gained cooperation of others; monitored progress; problem solving; and adjusted plans. Assisted the SVP of Finance Operations and her team in the daily facilities tasks and collaborate in specific facilities projects as needed including obtaining new bids from contractors for best prices for any renovations to our office space. Served as backup assistant providing administrative support to the company president’s office as needed.
February 2014 to October 2017 HBO LATAM Coral Gables, FL Senior Administrative Assistant to SVP of Technology and Operations Maintained department calendars and scheduled new meetings. Kept Executives and other department staff members abreast of calendar changes on a daily basis.
Received and screened external and internal calls for the department. Referred messages to the appropriate parties.
Coordinated conference calls and video conferences for the department. Received and directed visitors to the department.
Prepared, finalized and followed-up on all correspondence and vendor agreements.
Circulated and collected signatures for documents from various departments. Prepared and kept track of department Purchase Orders, Express Vouchers, and maintained backup documentation of all orders.
Followed-up with Accounts Payable for processing of all department invoices for payment. Routine administrative duties such as obtaining office supplies, distributing facsimiles, mail, and maintaining filing system, etc. for the department. Coordinated travel arrangements for the department (includes airplane and hotel reservations as well as local transportation). Processed Travel and Entertainment expenses for reimbursement based on information (receipts) provided by the department.
Reconciled American Express bills against expense reports. Coordinated offsite and onsite meetings by setting up necessary technological equipment, venue and catering as required.
Scheduling of doctor’s appointments as well as follow up appointments. Education:
2003 – Gold Coast School of Real Estate
2003 – Keyes New Agent Training
Jan 2007 – Dec 2012 The Art Institute Online Pittsburgh, PA Bachelor’s degree in Graphic Design.
2017 – Redfin New Agent Training
2024 – FPG Warrior Academy
Interests:
I enjoy working with people, assisting them, and providing a service that will be significant to their needs.
Awards:
2021 Platinum Producer
2025 Warrior Gold Producer
Knowledge of:
Windows and Office, Microsoft Word and Excel, Adobe Photoshop, Illustrator and Acrobat Powerpoint, Peoplesoft, Microsoft Word, Microsoft Excel, Concur, Sharepoint, Google Drive, Shoretel Phone System, Webex, Acenza, Zoom, Google Docs, Okta, Follow Up Boss Fluent in both English and Spanish.
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