Senior Product & Program Manager in IT

Dhrubajyoti Maiti

Sr Product Manager at BMC Software

Previous companies:

About Dhrubajyoti

I am an experienced product and project management professional with over 20 years of global experience across technology, energy, utilities, retail, and media sectors. Currently, I serve as a Senior Product Manager at BMC Software, leading cross-functional teams for the IZOT product line and driving successful product releases, backlog management, and customer-focused delivery. My background includes senior roles at IBM, Wipro, and Successive, where I managed large-scale programs for clients such as Walmart, National Grid, Marriott, Caterpillar, Enercon, and Oncor Electric, consistently delivering complex solutions in agile and fast-paced environments. I hold a degree in Mechanical Engineering from IIEST Shibpur, an International Business qualification from IIFT, and am currently pursuing Data Science and Engineering at BITS Pilani. I am certified as a Professional Scrum Master I & II, Professional Scrum Product Owner I, and have been recognized as an IBM Advocate and GSE-UK23 Speaker. My strengths include agile leadership, stakeholder management, technical expertise, and a proven ability to deliver value-driven results for global clients. Skills

Agile Big Data Hadoop QA/Test Product Management Scrum Project Management People Management CICS - JCL Oracle Jira DB2 Stakeholder Management Management Release Management Team Management Design Spark Toad Risk Management Resource Management Application Development Financial Management

Experience

BMC Software

Sr Product Manager

Pune, Maharashtra, India

June 2021 - Current (5 yrs 1 mo)

Product Management Agile Scrum Stakeholder Management Release Management I work at Business Bay, Pune serving IZOT product line of BMC. Closely working with the director of product management, principal product manager, Engineering team and solution architects and solution marketing for successful development, testing and delivery of Db2 Admin products as part of quarterly release cycle.

Collaborate with Principal Product Manager and customers / stakeholders to shape the product backlog based on the product vision and strategy, ensuring it addresses business needs. Develop and maintain effective release plans (GA or General Availability), setting goals in coordination with Product Managers and delivery teams, and manage dependencies across teams. Collaborate with stakeholders to gather and prioritize requirements, translating them into detailed user stories and acceptance criteria.

Build, manage and keep up to date the product backlog, ensuring that the highest value features are prioritized and delivered.

Provide necessary clarification and set clear priorities, craft sprint goals with the Scrum team, and support them in delivering committed value while addressing any impediments. Work closely with engineering to ensure that requirements are fully understood. Act as the voice of the customer, ensuring that the product provides a seamless and intuitive user experience. Responsible for Net Promoter Score (NPS). Successive

Sr Manager - Product Development

Noida, India

September 2020 - June 2021 (9 months)

I work at Successive headquarters at E-29, Sector 11, Noida, UP as Manager - Product Development for one of its esteemed media and advertising client Dentsu. Worked closely with product owner and product manager to ensure clear product strategy and roadmap. Helped product owner in owning and maintaining product backlog in a fast paced environment. Exceptional collaboration and partnership skills in a global environment with cross-functional teams. Strong partnership and influence skills to effectively lead cross-functional teams to drive deliverables and engagements to completion.

IBM

Sr Project Manager - Enercon

Gurgaon, India

January 2018 - October 2019 (1 yr 8 mos)

Jira Agile Product Management Team Management

I work from DLF Silokhara, Gurgaon location for Germany based Enercon Wind Energy as Sr Project Manager handling cross functional team.

Also work as agile coach for several Energy and Utilities sector project teams. Managing a complex engagement with Germany based Enercon to build the control center for 30 K turbines with a single user interface for SCADA real time as well as SAP Hana Data. Servant Leadership for 40 FTEs in multiple agile teams delivering MVP (minimum viable product) on time. Ensured delivery of DEV, TEST and QA Environment for Enercon and supported team to fix the long pending technically challenging performance issues for 30 K turbine date on IBM IFE (Insights Foundation for energy).

Currently building PROD environment and working with team for performance tuning. IBM

Sr Project Manager - Oncor Electric

Dallas/Fort Worth Area, United States

January 2017 - January 2018 (a year)

People Management

I worked at Oncor Electric headquarters based out of 1616 Woodall Rodgers Fwy, Dallas, TX, United States as client project manager for several complex initiatives for Oncor Electric. Led several AMS (advanced metering system) projects with IBM targeted GP/ PTI. Business growth in Disaster Recovery team.

Managed Sharyland Transition, the first IBM managed project delivered in JIRA agile ensuring smooth transition from waterfall to agile delivery model for all future IBM delivery. Excellent client interaction, client handing and client expectation management skills. IBM

Sr Project Manager - Caterpillar

Peoria, IL, United States

October 2016 - January 2017 (3 months)

Jira Agile Financial Management

I worked from Caterpillar location at 501 SW Jefferson Ave, Peoria, IL, USA on smooth implementation of IBM OMNI channel solution for Caterpillar.

Delivery lead for IBM OMNI Smarter Commerce implementation for Caterpillar's in B2B Marketing and Digital space for B2B for home generator across multiple geographies Europe different languages and USA (English) in an fast paced agile lean environment. IBM

Sr Project Manager - Marriott International

Bethesda, Maryland, United States

May 2016 - September 2016 (4 months)

Big Data Spark Hadoop

I worked from Marriott International Headquarters at 10400 Fernwood Rd, Bethesda, Maryland, USA managing a high focused and very complex program Big Insights Migration v3.0 to v4.1. Worked as Marriott Project Manager and Scrum Master, performing scrum ceremonies, managing IBM and Marriott resources and vendors, removing daily impediments, keeping all moving components on track, executive level reporting to IBM and Marriott Directors. Managed a globally diverse team of 30 FTE including Marriott and IBM resources. Helped Marriott migrate the data, metadata, and application code for three business critical applications Landing Zone Cold, Call Data Analytics and Analytical Workspace from old 3.0 to new 4.1 clusters, perform necessary hardware and environment set-up, configuration, cluster tuning, application testing, deployment, and post production warranty support.

IBM

Sr Project Manager - Walmart

Bentonville, Arkansas, United States

July 2015 - April 2016 (9 months)

Resource Management Project Management Financial Management Jira I worked from Walmart Headquarters at David Glass Technology Center at Bentonville (the birthplace of Walmart), AR, USA.

Worked as the IBM Sr Project Manager managing IBM and Walmart employees alike including a few vendor personnel.

Walmart as one of the vendors supporting their flexible POS, next generation POS initiatives. Single point of interface between Walmart and IBM for all development and enhancement work and escalations.

Managed a globally diverse team in a fast paced environment. IBM

Sr Program Manager - National Grid

Waltham, Massachusetts, United States

July 2011 - June 2015 (3 yrs 11 mos)

Management Stakeholder Management

Managed several mid and large size Energy and Utilities projects for National Grid at their Headquarters in Waltham, Massachusetts for 4 years.

Developed complex contractor invoicing system and installation of digital fault recorders in National Grid's substation networking projects in a multi-vendor environment. Successfully delivered the multi-million-dollar New Hampshire Divestiture program, encompassing National Grid's thirty (30) odd Gas and fifty (50) odd work management and customer workstreams applications to Liberty Utilities to run business in New Hampshire territory. IBM

Solution Manager - General Motors

Pune, India

May 2010 - June 2011 (1 yr 1 mo)

Application Development Risk Management

I work from IBM location at Tech Park One, Airport Road, Pune as the solution Manager for GMIA - General Motors Integrated Account, solutioning for all new Application Development deals, identify new opportunity, resourcing, risk management.

As the solution manager for General Motors Integrated account, the largest and most complex automotive program in IBM, did solutioning, Pricing, Staffing for all new development projects. IBM

Global PMO - Southern California Edison

La Palma, California, United States

September 2009 - May 2010 (8 months)

I work from Southern California Edison location at 6 Centerpointe Dr #700, La Palma, CA, USA as IBM Project and Program Office Management - Managing financial model, cost and expense management, budget and contract management, invoicing and profitability. Worked closely with IBM partner and Program & Project Management for Application Development & Maintenance Smart Meter initiative for Southern California Edison. IBM

Project Manager - NStar (Now Eversource)

Gurgaon, India

May 2006 - September 2009 (3 yrs 4 mos)

CICS - JCL DB2 Design QA/Test Project Management

I work from IBM location at DLF Silokhara, National Highway 8, Gurgaon 122001. NSTAR (now Eversource), located at Westwood, MA, US is a merged group of 4 companies NSTAR GAS, Boston Edison, Commonwealth Electric and Cambridge Electric. Successfully led and managed five (5) business critical NSTAR applications namely Customer Information System, Credit & Collection, web Methods, Passport. Project Management for Application Development & Maintenance projects for Boston based NSTAR (now Eversource) client.

Responsibility also included onsite coordination, transition and reverse-transition of applications between US and India.

Project Management for Energy and Utilities client NSTAR leading diverse global team based out of Gurgaon and Westwood, Massachusetts leading all complex development programs in CIS ( Customer Information Systems), C&C (Credit and Collections). IBM

Technical Lead - Northeast Utilities

Gurgaon, India

April 2005 - May 2006 (a year)

CICS - JCL DB2

Technical leadership in development and maintenance of client business critical IT applications of Hartford, USA based Energy company Northeast Utilities in Mainframes technologies. Northeast Utilities, located at Hartford, CT, US, is a Gas and Electricity Distributor comprising 4 satellite companies like Connecticut Light and Power, Public Service of New Hampshire, Western Massachusetts Electric and Yankee Gas.

IBM was contracted to integrate Customer Services Applications of the above four Companies into one. Successful development and maintenance of complex COBOL programs. Quality Assurance and Process Review, Internal Audit. Drive Design, Coding, Bug-Fixing, and testing reported change requests as per demand from the client working with client subject matter experts.

Drive technical estimates and validation, architecture, and design. IBM

Software Developer - Lyonnaise Des Eaux

Gurgaon, India

August 2003 - March 2005 (1 yr 7 mos)

DB2

I work from IBM location at DLF Silokhara, Sector 30, National Highway 8, Gurgaon 122001. Also worked at IBM location at Noisy-Le-Grand, Paris for 3 months as part of knowledge transition. Technical Team Lead for application development, maintenance and enhancement of business critical IT applications for Lyonnaise-Des-Eaux (a French Water Company). Learnt French as a language in 3 months and visited France to complete Knowledge Transition. Onsite knowledge transfers in CYCLADES Application (Local and Central) of Lyonnaise-Des-Eaux in IBM France, Noisy-Les-Grand, France (near Paris).

Perform Design, Coding, Bug Fixing and testing reported change requests as per demand from the client. Co-ordination between offshore and onsite IBM-France subject matter experts. Wipro

Sr Software Engineer - Northern Telecom

Bengaluru Area, India

February 2003 - August 2003 (6 months)

QA/Test Oracle Toad

Team Lead for Wipro's Testing Team for Northern Telecom's Optical Network Verification and Regression Testing Process.

Test Plan Preparation, Review and approvals, Test Case Execution and Test Result Reporting. Co-ordination between offshore and onsite Team.

Wipro

Software Engineer - Nationwide Insurance

Bengaluru Area, India, India

January 2002 - March 2002 (2 months)

CICS - JCL DB2

Sr Developer for complex COBOL programs for Nationwide Insurance in Mainframes COBOL, JCL, DB2, Endevor, SPUFI, DCLGEN, INSYNC.

Responsibility also included team building, mentoring new joinees. Wipro

Systems Engineer - Northern Telecom

Bengaluru, India

July 2000 - December 2001 (1 yr 5 mos)

Worked as a campus hire Systems Engineer at Wipro-Nortel-Public-Carrier-Network Lab. Responsible for Feature Development and Enhancement of Nortel's Digital Multiplexing Switching Software.

Analysis and solving Change Requests (CR) and Customer Service Requests (CSR) in NORTEL MMP 15 and MMP 16 Release.

Feature Development in MMP 17 release and Sanity and Upgrades to DMS-100 Switching Software. Mentoring new joinees on World Trade Translation, Call Processing, Call Tracking, DMS-100 Architecture. Call Set-ups and Testing - PRI, ISDN, Line and Trunk Calls, Intelligence Networks. Education

briefcase

Birla Institute of Technology and Science

Data Science and Engineering

Master Of Technology - MTech

2025

briefcase

Indian Institute of Engineering Science and Technology, Shibpur Mechanical Engineering

Bachelor Of Engineering - BE

2000

Portfolio

star

Certifications

- Professional Scrum Master I (PSM I)

- Professional Scrum Product Owner I (PSPO I)

- GSE-UK23 Speaker

- Professional Scrum Master II (PSM II)

- IBM Advocate 2024

References

Rajeev Mittal

Associate Partner at IBM

Associate Partner at IBM, was my manager for most of the part I worked for IBM

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