Pharmacy Technician Supporting VA Patient Care
Resume:
***********@*****.*** Stapleton, *****
SUMMARY
Dedicated Pharmacy Technician with experience in patient care and medication dispensing, seeking to leverage skills in VA support for Ansible Government Solutions. Possesses a strong understanding of pharmacy operations, including sterile compounding, inventory management, and customer service. Proven ability to manage patient profiles, handle inquiries from healthcare providers, and ensure adherence to strict protocols. Committed to providing efficient and accurate support to veterans and contributing to optimized patient outcomes.
WORK EXPERIENCE
Designated Hitter
Walgreens • Andalusia
02/2025 – 04/2025
Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols.
Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply.
Performed medication reconciliation for patients, identifying discrepancies and collaborating with healthcare providers to resolve any issues.
Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications.
Prepared sterile products including IV solutions and compounded medications following aseptic techniques and proper handling procedures.
Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions.
Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions.
Operated computer systems to enter prescription information accurately into the pharmacy database system.
Assisted in the management of controlled substances according to state regulations, ensuring accurate record-keeping and reporting as required.
Collaborated with healthcare professionals on interdisciplinary teams to optimize patient care outcomes through medication therapy management programs.
Educated patients on proper medication use including dosage instructions, potential side effects, storage requirements, and precautions.
Sonya Koon
Pharmacy Technician
Participated in quality improvement initiatives by conducting regular audits of pharmacy processes to identify areas for improvement or compliance gaps. Supported pharmacist in performing final checks on filled prescriptions before they were dispensed to ensure accuracy and patient safety.
Maintained a clean and organized work environment in accordance with regulatory standards such as USP
<797> guidelines for sterile compounding practices. Collaborated with insurance companies to obtain prior authorizations or resolve billing issues related to prescription claims.
Assisted customers at the front counter by processing payments for prescriptions using cash registers or point-of-sale systems.
Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills.
Assisted in the training and orientation of new pharmacy technicians, providing guidance on workflow processes and safety procedures.
Performed medication inventory audits to ensure accurate tracking of medications, minimizing waste and expiration of pharmaceuticals.
Maintained knowledge of current pharmacy laws, regulations, and industry best practices to ensure compliance with state and federal requirements.
Utilized pharmacy automation systems such as automated dispensing cabinets or robotic prescription filling machines to improve efficiency and accuracy.
Desk Clerk
Infinisource • Fort Bragg
10/2023 – 01/2025
Inputted data into the computer system accurately. Proficiently utilized Excel, Outlook, and PowerPoint for various administrative tasks. Managed the check-in and check-out process for soldiers in/out of barracks. Delivered professional customer service to all personnel. Safeguarded sensitive soldier personal information. Collaborated with team members to maintain barracks cleanliness and readiness. Completed assigned tasks efficiently within designated timelines. Rectified situations with dissatisfied customers using conflict mediation skills. Demonstrated excellent oral and written communication skills. Assistant Manager/Cashier
Circle K Gas Station • Raeford
05/2023 – 10/2023
Provided professional customer service to all patrons. Processed and transferred monetary forms in both paper and electronic formats. Enhanced shopping experiences by directing or escorting customers to product locations on the sales floor. Ensured customer satisfaction by quickly processing payments and bagging purchases using the POS system.
Recaptured sales from dissatisfied customers by employing effective conflict mediation skills. Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges. Oversaw daily operations, including scheduling, inventory management, and customer service. Provided ongoing coaching and mentoring to team members, supporting their professional development. Resolved customer complaints or issues promptly while upholding a positive brand image. Trained and mentored new team members on company policies, procedures, and customer service standards.
Managed cash handling procedures, ensuring accuracy and compliance with company policies. Developed strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of goods.
Ensured compliance with all safety regulations by conducting regular inspections of equipment and facilities. Pharmacy Technician
Cape Fear Valley Hospital • Fayetteville
10/2022 – 06/2023
Loaded medications into Pyxis machines accurately. Delivered patient-specific medications to appropriate locations. Pulled expired medications during shifts to maintain inventory integrity. Performed non-sterile compounding of Magic Mouthwash and Protonix. Signed out narcotics and delivered them to Pyxis machines or directly to patients. Transported IV medications prepared in the sterile compounding room to patients. Received patient IV medications through the pass-through window from the sterile compounding room. Assisted coworkers proactively when assistance was needed. Stocked medications in carousels, bulk storage, and refrigerated units. Notified the pharmacist in charge of any issues concerning Pyxis machines, medications, or concerns raised by nurses.
Troubleshot and resolved issues with Pyxis machines. Protected patient information by securing Protected Personal Information (PPI). Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels. Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients. Maintained a clean and organized work area, including pharmacy shelves and storage areas. Assisted in the preparation of compounded medications under the direct supervision of a pharmacist. Provided excellent customer service by addressing patient questions regarding medications, potential side effects, and drug interactions.
Performed routine maintenance on pharmacy equipment, such as pill counters and automated dispensing machines.
Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities. Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone.
Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, and safety protocols.
Maintained the confidentiality of patient information in strict accordance with HIPAA regulations at all times. Counseled patients on over-the-counter (OTC) products suitable for their symptoms or conditions. Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance.
Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy.
Managed patient profiles and accurately updated information such as allergies, current medications, and contact details in the pharmacy system.
Collaborated with pharmacists to conduct medication therapy reviews (MTRs) for high-risk patients or those taking multiple medications concurrently.
Maintained accurate records of controlled substances transactions in compliance with state and federal laws and regulations governing their handling, dispensing, and storage. Remote pharmacy technician
Adhere RX • Remote
05/2022 – 10/2022
Addressed incoming phone calls promptly and efficiently. Initiated outbound phone calls to discuss medications and adherence with patients. Transmitted prescription information to the pharmacy for filling. Functioned effectively as a team member with pharmacists and other technicians. Resolved insurance issues pertaining to medication coverage. Protected patient information by securing Protected Personal Information (PPI) from unauthorized access. Completed assigned tasks within established timelines. Recaptured sales from dissatisfied customers by employing effective conflict mediation skills. Demonstrated excellent oral and written communication skills. Cashier/ Designated Hitter
Walgreens • Spring Lake
09/2019 – 06/2022
Safeguarded customer information by securing Protected Personal Information (PPI) from access by unauthorized personnel.
Processed various payment methods including cash, credit, and checks, updated accounts accordingly, and issued necessary paperwork.
Accurately and efficiently processed customer transactions using the POS system, managing drawer balances up to $1,000.
Enhanced shopping experiences by directing or escorting customers to product locations on the sales floor. Recaptured sales from dissatisfied customers through the effective application of conflict mediation skills. Provided comprehensive support across multiple store areas by cross-training in various roles. Promoted customer satisfaction by assisting with merchandise selection, returns, and exchanges. Managed inventory specifically for the pharmacy department. Stocked products received from deliveries.
Completed tasks within designated timeframes.
Maintained stock levels in refrigerator and freezer units. Oversaw the photo lab operations, including inventory management, processing orders, and assisting customers.
Kept the cashier area clean, organized, and free of clutter. Maintained accurate drawer counts, meticulously verifying all transactions and cash totals. Leasing Agent/Receptionist
The Links at Manhattan Apartments • Manhattan
07/2017 – 10/2019
Successfully leased apartments by conducting appointments, showing units on tours, and guiding prospective tenants in making suitable choices for their needs. Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest.
Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions.
Collaborated with the marketing team to develop effective advertising strategies that increased property visibility and generated a steady stream of qualified leads. Performed thorough background checks on applicants, including credit history verification and employment verification.
Organized and executed successful open house events to showcase available units and attract potential renters.
Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner. Maintained strong relationships with existing tenants through regular communication and proactive problem-solving.
Implemented innovative resident retention initiatives such as referral programs and community events to foster a sense of belonging among residents.
Stayed updated on local market trends, competitor pricing, and industry regulations to effectively position properties in the market.
Collaborated with property owners to establish competitive rental rates based on market analysis while maximizing profitability.
Prepared comprehensive leasing reports for management review, analyzing key metrics such as vacancy rates, turnover rates, and revenue growth.
Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, and utility transfers.
EDUCATION
Certificate - Pharmacy Technician
Barton Community College •
01/2023 – 12/2023
H.S. Diploma - General Studies
New Brockton High School •
08/2006 – 05/2008
SKILLS
Electronic Health Record (EHR) access control systems Zoom Accounting systems Data Entry Mechanical troubleshooting Budget management in healthcare Patient scheduling systems Computer hardware Medical payment processing Epic Medical diagnostic terminology Account management Client file management Advertising Techniques Tax experience Retail sales transactions Merchandising Dispatching Financial transaction processing Windows Medical Records Ethernet Presentation software Database management ERP systems Non-technical user support Multitasking Self-directed learning Records management Manual handling Adobe Acrobat Computer operation Anatomy knowledge Technical troubleshooting support Pediatrics Client education/training Quality assurance Order Entry Contracts Climbing Wireless sales Word processing Documentation Handling Compliance EMR/EHR Hotel experience Supervising experience Cath lab EHR systems Call center Filing Account reconciliation report Merchandising display arrangement Management Warm calling Computer literacy Customer service Compounding Medications Insurance Verification Administrative experience Technical Proficiency Food management Inventory management Microsoft Excel B2C Clinic experience Information Confidentiality Health and Safety Regulations Phone communication Objection handling (sales technique) Newsletters (communication methods) Physiology knowledge Conflict management Eaglesoft Human resources Employment & labor law Recruiting Sales Patient interaction Patient referrals Analysis skills Team motivation (leadership skill) Handling customer inquiries Team training Customer relationship management Handling patient inquiries Hotel management Productivity software Desktop applications Sales strategy Telehealth platforms Project management Patient insurance coordination Healthcare financial management Box truck Drug order put-away Private practice experience Outbound calling Customer support Order placement Sales negotiation Cardiac catheterization Record keeping Enterprise sales Medicare Workflow management (operations management method) Performance management Computer skills Stakeholder relationship building Greeting customers Processing cash transactions OneSite Pharmaceutical regulatory compliance Excel data analysis Appointment scheduling Customer inquiry handling Flexibility Client communication Property Leasing Job Assignments Prospecting Microsoft Access Help desk Closing sales Time management Office record organization Lead generation CRM software Medical collection File organization Aged receivables report Pharmacy software Attention to detail Cross-selling Medical office management Tenants Case management Grocery store Electronic health records (EHR) management Customer service problem-solving Team leadership Customer communication Medical office experience B2B sales Ordering medications Sales support Complex Problem-Solving Microsoft Dynamics 365 Availity Teamwork Moving macOS Property management company experience Dispensing prescriptions Food service management Multi-line Phone Systems CPR OSHA Executive administrative support Cross-functional communication Schedule management State and federal pharmacy laws Multifamily properties Microsoft PowerPoint Decision making Heavy lifting Office management Transcription Call center experience Direct mail Microsoft Outlook Maintaining patient confidentiality Pharmaceutical inventory management Client email correspondence Conducting sales calls Marketing POS systems 5G Customer relationship building Team management Fair Housing regulations Cash handling Managing healthcare operations budgets Google Suite Customer data entry Lifting Leadership Communication skills Proofreading Helpfulness SAP Spreadsheets Athenahealth Hospital experience Customer returns handling Planogram implementation Clinical documentation Manage Inventory Team development Quality Standards Bankruptcy Caregiving Manager experience B2B Healthcare team management In-person customer service Insurance investigations Maintenance management Google Sheets Office experience Individual consumer customer service Achieving HIPAA compliance Cleaning Toddler care Office supply management Phone triage Quality data entry Medical administrative support - Medical administrative support experience (1-2 years) 10 key typing Remedy Bank Secrecy Act Negotiation Business management Real estate administrative experience Authentication Insurance prior authorization Quick service & fast food restaurant Train Employees Email outreach prospecting Yardi Inside sales Interventional cardiology Research Client onboarding Basic life support Medical scheduling Writing skills CRM system proficiency Basic math Mobile devices Military Professionalism HIPAA Conflict resolution Insurance claim issue resolution Telecommunication Staff development VPN Long term care experience Property management tools Financial reporting Client referrals Driving Accounting Restaurant management Outdoor work Employee relations Accounts receivable Databases Detailing Managing patient records Medical Billing Medical terminology EMR Systems Quality control operations Care plans Telehealth experience Outpatient Client relationship development Patient consultations Microsoft Office Referral coordination Delivery driver experience Phone call management Labor cost management Math Pharmacy Technician Experience Patient management software Courier Managing healthcare administrative teams Typing Customer complaint resolution Sales lead qualification Urgent care Patient appointment follow-ups Phone Etiquette Account maintenance Manufacturing Business development LIHTC Microsoft Word Cash register First aid Task prioritization Patient complaint handling Safe work practices Empathy Debt collection negotiation Property showing Outside sales Front desk Direct sales Organizational skills Hospitality Active listening Relationship management Grammar Experience Staff training Retail sales - Retail sales experience (16-20 years) General management Managing Appointments Clear language communication Initial Contact (sales skills) Guest services Lead Conversion Teamwork Interpersonal skills Client interaction via phone calls Prescription Processing LANGUAGES
English
CERTIFICATES
Pharmacy Technician License
North Carolina Board of Pharmacy
01/2025
Pharmacy Technician License
North Carolina Board of Pharmacy
12/2024
Driver's License
BLS Certification
CPR Certification
First Aid Certification
Secret Clearance
Customer Service VA Protocols Pharmacy Technician Training US Citizenship Remote Work
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