Clinical Office Manager - Medical Records

Tiffany Scarbrough

Clinical Office Manager

Fort Walton Beach, FL

Work Experience

Medical Receptionist/Medical Records Clerk

Gulf Coast Immediate Care - Fort Walton Beach, FL

September 2021 to Present

This system's I work in are Micro and AthenaOne.

I Answer phones, Check-in patients for appointments, Check Insurance to ensure correct payment, Collect payments. Check Drug Screen portal. I also do all medical records request. Clinical Office Manager

DYNAMIC Pain & Wellness - Fort Walton Beach, FL

July 2019 to December 2020

I am responsible for being knowledgeable of all positions within the clinic Responsible for filling in for positions based on company needs. Callouts/finding staffing coverage

Knowing every position in each office and filling in when there is an absent staff member The flow of the office

Handle any issues with patients and/or staff

Signing off on monetary collections with the Front Desk Assisting with hiring

Office meetings

Other duties assigned to meet staffing needs

Front Desk Receptionist Responsibilities:

Check-in patients for appointments.

Collect payments

Ensure patients are treated in a friendly and dignified manner. Assists with maintaining a clean and orderly environment. Limited travel required to other local offices.

Certified Medical Assistant Responsibilities:

Performs select clinical duties

Fits patients with DME/braces in office

Interviews patients, measures vital signs and records information on patient's charts. Prepares treatment rooms for examination of patients.

Assists with maintaining a clean and orderly environment. Procedure Tech

Assist the doctor with in-office procedures.

Prepare patients for procedures.

Assist the doctor with in-office procedures using a C-arm. Manage procedure supplies and medical supply inventory in the office. Check-Out:

Assists patients with checking out and scheduling in house procedures as well as coordinating outgoing referrals to other providers if necessary

Schedule all things ordered by the attending provider. Help to explain procedures and insurance to patients. Medical Receptionist

Psychiatric Associates - Fort Walton Beach, FL

April 2016 to July 2019

Coordinating patient and physician schedules, bookkeeping, file management and office organization. Answer multi-line phones, greet patients upon arrival, sign them in and obtain insurance information, Medication Prior Authorizations, data entry, provide patient with intake and new patient formats as well as copies of the office policies and legal documents required, process payments from patient for co-pays and uninsured visits,, schedule appointments for new and recurring patients, maintain hard copy patient records as well as the files stored in our EHR, call patients to remind them of upcoming appointments and help them schedule testing for on-site services and provide patients with support and guidance. Office lead/ Bra Trainer

Bealls - Destin, FL

June 2014 to April 2016

I work in the office very close to the managers doing paperwork and opening and closing the store. Help with problems on the floor as well as being the bra fit trainer for the region. CNA - Certified Nursing Assistant

Hawthorn House - Shalimar, FL

October 2012 to September 2013

Assisted residents with their ADLS (Activities of Daily Living) Certified Nursing Assistant

Emerald Coast Nursing and Rehabilitation - Fort Walton Beach, FL November 2011 to July 2012

Assisted residents with their ADLS (Activities of Daily Living) Eating, Bathing, Dressing, Toileting, Transferring (walking, moving form on chair to the other). HHA

VIsionary Living - Pensacola, FL

April 2009 to November 2009

I worked the over night shift at the assisted living home. I would do laundry, clean up after residents, make them dinner and breakfast and help them with ADL. Receptionist/Marketing Assistant

Medina Mgt - Pensacola, FL

August 2006 to April 2009

I worked here for several years and got to experience several different positions: Receptionist: Answered a 25 line phone for different companies such as (Java Jo Coffee, Cuppys Coffee, Plant Popolicious, and Planet Wings. I had to know over 200 ext. and input data into the database for the Sales team to get there leads.

Corporate Communications: We dealt with all legal files, when they would come in for each department we had to input into the database that we had received them and then file them away. Marketing Assistant: I learned how to use adobe illustrator, all different types of things in Microsoft. I assisted the Marketing team with making presentations, answer phone calls, put in orders for products, helped build the mascots, and whatever need to be done such as odds and ends to finish a project! Education

BA in Healthcare Administration

Strayer University Online - Fort Walton Beach, FL

January 2019 to August 2022

Compass Center High School

2006

Skills

• Front Office

• Receptionist

• Administrative Assistant

• Scheduling

• Organizational Skills

• Microsoft Word

• Time Management

• Clerical

• Outlook

• Medical Receptionist

• Multi-line Phone Systems

• Medical Scheduling

• Medical Office Experience

• HIPAA

• Insurance Verification

• Medical Terminology

• Medical Billing

• Medical Records

• Phone Etiquette

• Adobe Illustrator

• Patient Care

• Medication administration

• EMR Systems

• Experience Administering Injections

• Medicare (3 years)

• Customer Service Experience

• Vital signs

• English

• Typing

• ICD-10

• Customer service

• Microsoft Office

• Management

• Google Docs

• Management

• Practice management

• Healthcare Management

• Microsoft Excel

• Documentation review

• Microsoft Powerpoint

• EHR systems

• Anatomy knowledge

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Receptionist — Proficient

June 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Scheduling — Proficient

June 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient July 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Receptionist — Proficient

June 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Dental receptionist skills — Proficient

December 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Customer service fit — Proficient

June 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Customer service fit — Proficient

December 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Work style: Reliability — Proficient

December 2020

Tendency to be dependable and come to work

Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Verbal communication — Proficient

December 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Front desk agent (hotel) — Highly Proficient

March 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SPECIAL SKILLS:

Great written and oral communication skills

Experience with Quickbooks

Proficient in Microsoft Office, Adobe, Internet

Flexibility in problem solving

Multi-tasker in a busy office environment

Ability to self-start and prioritize

Type approximately 70 WPM

Contact this candidate