Education Operations & Enrollment Strategy Leader
Resume:
***********@*******.***
CONTACT:
Margie
COOLS-LARTIGUE
SIGNATURE ACHIEVEMENTS
Professional Profile
Education Strategy & Operations
Professional with nearly 20 years of
experience helping students make
informed, life-changing educational
decisions while designing
operational systems, processes, and
partnerships that support
organizational success. Repeatedly
trusted to launch initiatives,
implement complex operational
changes, develop scalable training
resources, and improve enrollment
operations across higher education,
workforce development, and online
education. Known for ethical,
student-first advising rooted in
integrity and genuine care for long-
term student success.
TECHNICAL SKILLS
Salesforce
CampusVue
Velocify/Leads360
Blackboard
DocuSign
PROGRAM IMPLEMENTATION
Repeatedly selected by leadership to launch new
initiatives, pilot strategic changes, and build
operational resources that improve consistency and scalability.
OPERATIONAL EXCELLENCE
Designed enrollment systems, documentation,
workflows, CRM resources, SOPs, and
implementation tools adopted across multiple
educational organizations.
STUDENT SUCCESS
Guided thousands of prospective students through
educational and career decisions using an ethical, student-centered advising philosophy.
CROSS-FUNCTIONAL COLLABORATION
Worked across Admissions, Academics, Financial
Aid, Career Services, Nursing, Operations, and
Executive Leadership to solve complex challenges.
CORE EXPERTISE
Educational Operations • Program Implementation
• Student Success • Academic Advising • Enrollment Strategy • Partnerships • Workforce Development •
Training Development • Process Improvement •
Documentation & SOP Development • CRM
Management • Student Financing • WIOA • Project
Coordination • Higher Education •
Inbound/Outbound Calls & Live Chat Support•
Professional Fluency in English & Spanish
EDUCATION
Associate of Science in Cybersecurity — Valley
College
Walden University — Completed all
bachelor's coursework in Child Development;
capstone requirement not completed.
Excel
Zendesk
Natterbox
Mogli
Microsoft Office
Margie
COOLS-LARTIGUE
PROFESSIONAL EXPERIENCE
Education Consultant Remote
Apr 2022–Present
Advise prospective students on healthcare and IT certification programs through a consultative enrollment process, helping them identify career pathways aligned with their goals. Manage a high-volume pipeline of prospective students using Salesforce, conducting outbound calls, emails, text messaging, and follow-up communications to guide students from initial inquiry through enrollment.
Counsel students on tuition, payment options, financing programs, workforce funding (WIOA), and academic partnership eligibility while ensuring accurate enrollment documentation and compliance. Support enrollment across Self-Pay, Workforce (WIOA), and Academic Partnership channels, adapting advising strategies to meet the unique requirements of each enrollment pathway. Respond to inbound inquiries through phone and Zendesk Live Chat while consistently meeting daily activity expectations of 80+ outbound calls or two hours of talk time. Collaborate with internal departments, university partners, and workforce agencies to ensure a seamless enrollment experience and successful student onboarding. Selected as one of only two Education Consultants to launch MedCerts' Academic Partnerships initiative. Created the Academic Partnerships operational reference system, SOPs, and enrollment resources that were adopted as the team expanded.
Chosen as one of four Education Consultants to pilot Clasp financing, developing the training guide, visual SOPs, screenshots, and Excel payment calculator used during the department-wide rollout. Progressed from Associate Education Consultant to Senior EC, Executive EC, and President's Club EC based on consistently exceeding enrollment performance goals. Earned National 2nd Place in the 2024 Holiday Enrollment Competition. MEDCERTS
Admissions Representative Campus Director Cleveland, OH 2019–2022
VALLEY COLLEGE
Guided prospective students through the admissions process for both campus-based and online programs, providing career advising, conducting interviews, explaining program options, tuition, financing, and enrollment requirements.
Managed enrollment operations while collaborating with Financial Aid, Academics, the Registrar, Career Services, and Executive Leadership to ensure a seamless student experience from inquiry through matriculation.
Recruited, hired, trained, coached, and supervised the admissions team, establishing performance expectations and supporting professional development while driving enrollment goals. Represented Valley College at career fairs, high schools, community events, and employer partnerships to increase brand awareness and generate prospective student leads. Assisted with campus operations, staffing, student escalations, policy implementation, and operational decision-making to support daily campus success and an exceptional student experience. Played a key role in launching and rapidly growing Valley College's first Ohio campus, helping establish admissions workflows, enrollment processes, reporting systems, and operational checklists that supported scalable growth.
Margie
COOLS-LARTIGUE
Recruited and enrolled at-risk high school students into Ohio's dropout recovery program, guiding students and families through the enrollment process while emphasizing educational goals, graduation pathways, and long-term success.
Built relationships with prospective students, parents, school counselors, and community organizations through outreach events, community meetings, home visits, and neighborhood canvassing to drive student engagement.
Managed applicant records, organized student files, and developed enrollment documentation, checklists, and office workflows that improved consistency and operational efficiency. Planned and coordinated student recruitment events, orientation activities, and community engagement initiatives designed to increase enrollment and improve student participation. Motivated disengaged students and families to re-engage in education through individualized coaching, persistence, and relationship-focused communication. Increased enrollment at the Cleveland campus from approximately 82 students to more than 180 students, significantly exceeding the organizational goal of 150 students. Recognized for exceptional performance and promoted to Enrollment Manager, overseeing enrollment operations and recruitment strategies across multiple Bridgescape campuses in Cleveland and Columbus.
Redesigned enrollment workflows, CRM processes, and applicant tracking procedures that improved operational consistency across locations.
Family Outreach Manager Enrollment Manager Ohio 2016–2019
EDISON LEARNING / BRIDGESCAPE
Promoted four times in less than three years, advancing from Admissions Representative to Campus Director based on consistently strong performance and leadership. Led the successful launch of the Practical Nursing (LPN) program while helping transition campus operations during the onset of the COVID-19 pandemic.
Recruited and hired admissions representatives, instructors, bursar staff, testing personnel, front office employees, and other key campus positions to support organizational growth. Coordinated the NCLEX preparation partnership, helping improve graduate readiness and student success. Represented Valley College on New Day Cleveland, promoting the college and its educational programs to the local community.
Created and presented nursing information sessions, both in person and virtually, to educate prospective students on program expectations, admissions requirements, and career opportunities. Developed admissions workflows, student checklists, and operational processes that improved consistency, communication, and efficiency across the enrollment team. Margie
COOLS-LARTIGUE
EARLIER CAREER
• Daytona College (Online) - Winter Park, FL
- Admissions Representative
• Miami-Jacobs Career College - Independence, OH
- Admissions Representative
• Florida Metropolitan University/Everest University Online - Tampa, FL
- Admissions Representative
• Safeguard Properties - Independence, OH
- Expert Vendor Recruiter
• Century 21 Nature Isle Realty - Dominica, West Indies
- Sales Agent
• AOL / Stream - Brandon, FL
- Sales
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