Remote Customer Service Associate
Resume:
JOSETTE ZAHINDA *********@*****.***
Hamilton, VA 773-***-****
PROFESSIONAL SUMMARY
Friendly and dependable customer service professional with more than 20 years of experience helping customers, resolving concerns, and building positive relationships across corporate, nonprofit, and educational settings. Experienced supporting customers by phone, email, and online systems while maintaining accurate records and providing timely solutions. Comfortable working independently in remote environments, managing multiple priorities, and learning new software quickly. Known for patience, professionalism, and a genuine commitment to delivering outstanding customer experiences. Fluent in English and French. CORE QUALIFICATIONS
• Remote Customer Service
• Phone, Email & Online Customer Support
• Customer Relationship Management (CRM)
• Salesforce CRM
• Account Management
• Order Processing & Tracking
• Data Entry & Record Management
• Microsoft Office Suite
• Problem Resolution
• Customer Follow-Up
• Time Management
• Attention to Detail
• Written & Verbal Communication
• Confidentiality & Professionalism
• Multi-Tasking in Fast-Paced Environments
• Independent Remote Work
• Team Collaboration
• English & French (Fluent)
PROFESSIONAL EXPERIENCE
Substitute Teacher
Loudoun County Public Schools (LCPS), Loudoun County, VA May 2026 – Present
• Serve students, parents, teachers, and school administrators in a fast-paced educational environment.
• Follow established procedures while adapting quickly to changing daily assignments.
• Maintain accurate classroom records and documentation.
• Communicate professionally with staff, students, and families. JOSETTE ZAHINDA *********@*****.***
Hamilton, VA 773-***-****
• Manage multiple priorities while maintaining organization and attention to detail.
• Utilize various technology systems to support classroom operations. Substitute Teacher
Virginia Academy, Ashburn, VA
October 2025 – Present
• Provide exceptional service and support in dynamic classroom environments.
• Maintain accurate attendance and student records.
• Communicate effectively with faculty and administrative staff.
• Demonstrate flexibility while handling multiple responsibilities and changing priorities. Insurance Sales Specialist
AIL _AO Globe Life, Remote
March 2025 – October 2025
• Assisted customers by phone with policy information, enrollment, and service requests.
• Managed high-volume inbound and outbound customer communications.
• Maintained accurate customer records using CRM software.
• Resolved customer concerns while ensuring compliance with company policies.
• Entered detailed customer information with a high degree of accuracy.
• Built positive relationships through professional communication and problem-solving. Missionary & Administrative Coordinator to DRC
Community Church - My Child and Me
Ashburn VA
March 2023 – January 2025
• Coordinated administrative operations for multiple community programs.
• Maintained detailed program records and prepared reports.
• Assisted families, community partners, and volunteers by providing timely information and support.
• Scheduled services and coordinated communication among multiple stakeholders.
• Managed databases and tracked participant information with accuracy.
• Collaborated with local organizations to ensure successful program delivery. Customer Service Representative
JOSETTE ZAHINDA *********@*****.***
Hamilton, VA 773-***-****
DYNEX Technologies - Chantilly, V A
March 2022 – March 2023
• Assisted customers remotely by phone, email, and virtual communication, providing accurate information regarding insurance products and account services.
• Responded promptly to customer inquiries while delivering personalized solutions and maintaining a high level of customer satisfaction.
• Managed customer accounts using CRM software, ensuring information remained accurate and up to date.
• Followed up with clients regarding policy updates, renewals, and service requests.
• Resolved customer concerns with professionalism, empathy, and attention to detail.
• Successfully balanced multiple customer interactions while consistently meeting productivity goals. Travel Analyst
MVM Inc. – Office of Refugee Resettlement (U.S. Department of Health & Human Services) August 2021 – November 2021
• Coordinated travel arrangements supporting refugee resettlement operations.
• Managed sensitive client information while adhering to federal confidentiality standards.
• Worked closely with government personnel and partner agencies.
• Maintained accurate documentation and electronic records.
• Supported mission-driven services for vulnerable populations. Global Service Director – Customer Service
United Airlines - Washington Dulles International Airport 2011 – 2019
• Managed high-volume customer service operations.
• Resolved complex customer concerns while maintaining professionalism.
• Coordinated with multiple departments to ensure timely resolution of customer requests.
• Trained employees on customer service standards and operational procedures.
• Maintained detailed operational documentation and reports.
• Worked successfully in highly regulated environments requiring strict compliance with policies and procedures.
Service Director – Customer Contact Center
United Airlines - Chicago, IL
2006 – 2011
• Supervised customer service operations within a high-volume call center. JOSETTE ZAHINDA *********@*****.***
Hamilton, VA 773-***-****
• Assisted customers with reservations, billing, travel changes, and special requests.
• Managed quality assurance and staff coaching.
• Improved service delivery and customer satisfaction.
• Maintained accurate documentation and performance records. LEADERSHIP & COMMUNITY SERVICE
Board Member
LAWS Domestic Violence & Sexual Assault Services
2012–2017 ; 2020–2023
• Served seven years on the Board of Directors of one of Loudoun County's leading nonprofit organizations supporting survivors of domestic violence and sexual assault.
• Participated in strategic planning, governance, fundraising, and community outreach.
• Helped strengthen partnerships that expanded access to services for vulnerable families.
• Promoted awareness, education, and trauma-informed support throughout Loudoun County. EDUCATION
Master of Business Administration (MBA), Management Strayer University, Ashburn, VA
Bachelor of Arts – Christian Education
National Bible College
Oxon Hill, Maryland
Technical Skills
• Salesforce CRM
• Microsoft Word, Excel, Outlook & PowerPoint
• Google Workspace
• Zoom & Microsoft Teams
• Data Entry & Database Management
• Email & Online Communication Platforms
• Virtual Customer Support Systems
Additional Strengths
• More than two decades of customer service experience
• Proven ability to work effectively from home with minimal supervision JOSETTE ZAHINDA *********@*****.***
Hamilton, VA 773-***-****
• Fast learner who quickly adapts to new software and technology
• Strong written and verbal communication skills
• Highly organized with exceptional attention to detail
• Passionate about helping customers and creating positive experiences
Contact this candidate