Patient Care Coordinator and Medical Admin Assistant

Valerie Ridgley

Severn, MD *****

*****************@*****.***

+1-240-***-****

Professional Summary

Detail-oriented Patient Care Coordinator with 15+ years of experience in healthcare and customer service. Proficient in managing patient appointments, maintaining compliance with HIPAA regulations, and delivering exceptional patient support. Certified Medical Administrative Assistant with strong skills in electronic health records and medical office management. Committed to enhancing patient experiences and operational efficiency in clinical settings.

Authorized to work in the US for any employer

Work Experience

Sales Associate

Advance Auto Parts-Severn, MD

March 2024 to Present

• Managed returns and exchanges, resolving any issues promptly to ensure customer satisfaction

• Built long-term relationships with customers through personalized service, resulting in repeat business

• Trained new employees on product knowledge, sales techniques, and company policies

• Participated in ongoing training programs provided by manufacturers or distributors to stay updated on new products

• Investigated alternative sources for hard-to-find parts when necessary Patient Care Coordinator

Ideal Image-Hanover, MD

April 2022 to November 2022

Assisting patients with all concerns and escalating when needed, scheduling/rescheduling/cancelling patient appointments, opening/closing the clinic, scanning, coping, and faxing files and patient records per HIPPA terms, pulling and filing away patient charts, disinfecting the front end of the clinic where patients check in/out and the waiting area.

Chat Support Representative

Kelly Services, INC.-Remote

September 2019 to June 2020

· Provided accurate, valid and complete information by using the proper methods/tools

· Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution

· Followed communication procedures, guidelines and policies Server

Olive Garden-Laurel, MD

June 2016 to July 2018

· Maintained high standards of customer service during high-volume, fast-paced operations

· Took initiative to find extra tasks when scheduled duties were completed

· Built sustainable relationships of trust through open and interactive communication Cashier

Laurel Meat Market-Laurel, MD

December 2015 to June 2016

· Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments

· Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift

· Responded to service inquiries and coordinates resolutions with management and floor associates Cleaner

Saint Nicholas Catholic Church-Laurel, MD

June 2013 to December 2015

· Cleaned all rooms inside church

· Assisted parishioners with all concerns.

· Restocked items

Education

Nursing (College)

Anne Arundel Community College-Arnold, MD

March 2025 to Present

Medical Office Administration (Associate of Science) Herzing University-Madison, WI

March 2021 to December 2021

general education (G.E.D.)

Parkdale High School-Riverdale, MD

November 2013

High school diploma or GED

Medical Administration (Associate's degree)

Some college

Nursing (Associate of Science)

Howard Community College-Columbia, MD

Skills

• Typing 60+ wpm (10+ years)

• Clinic

• Teaching

• Cardiology

• Group therapy

• Baking

• Attention to detail

• Landscape maintenance (3 years)

• Knowledgeable with administering medications (5 years)

• Communication skills

• ICD-10 (1 year)

• Social media management

• Multitasking (10+ years)

• Medical coding

• Customer service (10+ years)

• Microsoft Word (10+ years)

• Working with people with developmental disabilities (7 years)

• Salesforce

• Appointment scheduling

• Learning technology

• Animal restraint

• Childcare

• Grammar Experience

• VMWare

• Health insurance

• Hardware support

• Caring, exceptional customer service

• Microsoft Office

• Time management

• Wound Care/Dressing (10+ years)

• Supply chain

• Outdoor work

• Yardi

• Computer literacy

• Blood sampling

• Hospitality

• Patient monitoring

• Phone triage

• Sanitation

• Photography

• SAN

• Practice Management Software/Electronic Health Records

• Computer operation

• Photo editing

• Paratransit

• Respiratory protection

• Personal assistant experience (4 years)

• Anatomy and physiology (10+ years)

• Order fulfillment

• Math

• Outpatient

• Windows (10+ years)

• Administrative experience (2 years)

• Dental assisting

• Janitorial experience

• Microsoft Excel (5 years)

• Training in First Aid, Emergency and Behavior in Acute Situations.

• Google Docs

• Clean workspace maintenance

• Productivity software

• Medical Terminology (10+ years)

• Triage

• Systems engineering

• Special education

• Care coordination (1 year)

• All medical administrative duties as required (1 year)

• Working with people with autism

• Experienced with performing all CNA/MA clinical skills (3 years)

• Vital Signs (5 years)

• Front Office Procedures (10+ years)

• Early childhood education

• Oral surgery

• Scheduling Patient Appointments (4 years)

• Knowledge of OSHA and HIPAA (6 years)

• Inventory management

• Car wash

• Customer support

• Shell Scripting

• Microsoft Windows Server (10+ years)

• Host/hostess experience

• Yoga

• Technical Proficiency

• Hospital experience

• Maintaining patient confidentiality

• Digital marketing

• Writing skills

• Merchandising

• Multi-line phone systems

• Working with people with disabilities

• Mediation

• Climbing

• Microsoft Outlook

• Documentation review

• Patient Education

• Administer injections

• Healthcare management

• Databases

• Alternative dispute resolution

• Technical writing

• Medical administrative support

• Lead generation

• Customer complaint resolution

• Preschool experience

• Kitchen experience

• Logistics

• Office cleaning

• Mobile devices

• Infection control

• Team management

• Patient Care (10+ years)

• Experience with children

• Mowing (6 years)

• Patient interaction

• Computer skills (10+ years)

• Computer hardware

• Animal care

• Upselling

• Mac OS

• Marketing

• Casual dining experience

• Assistant manager experience

• Research

• Moving

• Adobe Photoshop

• vCenter

• Document review

• Pediatrics

• Pricing

• Word processing

• Presentation skills

• Filing

• Analysis skills

• Dental terminology

• Organizational skills

• Workplace health and safety regulatory compliance

• Mopping

• Dog training

• Splunk

• Medical Office Management (1 year)

• Medical receptionist (1 year)

• Classroom experience

• ICD-9

• Warehouse experience

• Medical scheduling

• Public relations

• Epic

• Recruiting

• Negotiation

• Aseptic hand washing (10+ years)

• Chairside assisting

• Microsoft Powerpoint (10+ years)

• Guest services

• Heavy lifting

• TCP

• Data collection

• Shift management

• Proofreading

• Supervising experience

• Product management

• Photo manipulation

• Database management

• Sales administration

• Clerical experience

Languages

• English

Certifications and Licenses

CPR Certification

First Aid Certification

AED Certification

BLS Certification

Food Handler Certification

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