Business Operations & Process Improvement Professional

MATTHEW L. MARTINEZ

*** ******** ***** **** 302-***-****

Newark, DE 19713 Email: ***************@*****.***

Organized and motivated business professional, experienced in business management activities, and process improvement.

PROFESSIONAL EXPERIENCE

11/2024-4/2026

Randstad-Document processor

Responsibilities included: Sorting documents as they arrive for distribution to work areas. Batching documents and preparing for scanning into computer system. Scanning documents into system. Data entry. Shipping documents to agencies.

09/2019 - 06/2024

Audio Works-Sales Associate

Responsibilities include: Customer service assistance and engagement, assigning appropriate technicians to specific equipment, sales operations, overall business operations, inventory management, invoices/billing, reconciliation, forecasting, financial planning.

Additionally creates and employs system expertise to standardize and improve processes across the sales organization, including in the development of training.

01/2018 - Present

Captain BlueHen Comics -Clerk

Responsibilities included: Assisting with event planning and organization, including site location services, communications activities, event promotions, set up, coordination/structuring, along with team engagement activities. Additionally assisted with the customer service and sales transactions.

04/2008 - 01/2018

Game Advisor-Assistant Manager, Game Stop

Responsibilities included: Customer sales assistance, shift supervising, store and business operations, inventory management, invoices/billing, planning and event organization.

11/2007 - 10/2008

Customer Service Coordinator, Christmas Tree Shops

Responsibilities included: Supervising the front end and cashiers on duty, handling all returns, customer service activities.

06/2001 - 08/2003

Summer Intern, MBNA

Responsibilities included: Outbound and inbound telemarketing, customer service, and collection services, debt solution options, payment options for credit cards, account issue resolution, etc.

EDUCATION

2001-2006

B.A., TV/Video Production, Minor in Drama, Wilmington University

1997-2001

St. Marks High School

ADDITIONAL EXPERIENCE

●Management/Supervisory experience with staff

●Computer Skills: Proficient in the use of Excel, Word, PowerPoint, SharePoint, Confluence

●Participates in local community engagement and outreach programs

●Experienced Award Winning local filmmaker who is actively engaged in several social justice programs that specifically support women and our communities.

●Worked with The Food Bank of Delaware for two years, pre-pandemic, in support of the continued mission to end hunger.

REFERENCES

Courtney Holston-Phillips, J.P.Morgan Chase, 302-***-****

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