Experienced Customer Service Representative

Adejuwon Omowunmi Elizabeth

Experienced Customer Service Representative

081******** ********.********@*****.***

Lagos state.

CAREER PROFILE A highly innovative confident and motivated individual with exceptional multitasking, good communication, administrative and organisation skills. Able to communicate effectively and sensitively with customers to optimise client experience. Excellent learning skills and right temperament to work, learn and be a valuable asset even to a winning team. Fluent in English and possess excellent interpersonal communication skills.

Ready for the next stage in my career and looking forward to making a significant contribution to you and your organization.

WORK EXPERIENCE

Merchandiser and Customer service representative

Tisi contempo

Jun 2019 – 2019

• Ensure to close deals and proper in-store product promotion such as in-store sales and marketing.

• Analyze and Report sales figures, customer’s reactions and market trends to anticipate product needs and plan product ranges/stock.

• Ensure proper in-store hygiene and maintenance of all furnitures on display to maximize customer interest and sales level.

• Research and data collection of marketing activities by monitoring market activities such as promotions, price survey from other brands and other market intelligence information.

• Research on market survey, analyzing current market conditions and competitor information.

• Ensure a one on one communication with clients, making sales call, presentations of company products and services, respond to sales inquiries and concerns by phone, electronically or in person to both new and existing clients to ensure customer service satisfaction and good client relationship.

• Develop and maintain clients database, source and develop their referrals and follow up on sales activity.

• Negotiate wisely with clients and see to it that all deals are closed and carried out.

• Maintainance of sales activity records and reports.

• Create timely support to meet the need of other units such as design studio, logistics, project and production as the need arises.

• Develop and maintain effective communication and teamwork with everyone in the organization and clients.

• Creative thinking and ensuring all tasks process are timely achieved.

• Persuasiveness.

• Ensure error free report.

WORK EXPERIENCE Business manager and Personal assistant Alphastouch Drycleaning service

Jan 2017 – 2017

• Scheduling meetings/appointments and keeping reminders for the CEO.

• First point of contact dealing with correspondence and phone calls.

• Liaising with staff, suppliers and clients, keeping a record of staff attendance and monitor daily operations of the business.

• Compiling reports, presentations, and correspondence for the CEO.

• Inputting OPEX report and daily sales records of the organization.

• Representation of the CEO in meetings.

• Implementing and maintaining procedures/administrative systems. Communicate with the CEO on lapses in core operations and jointly think of ways to meet up and solve them.

• Champion the business development and marketing to ensure proper growth of the business.

• Schedule business meetings and see to it that all parties invited are in attendance and important issues are discussed.

• Take charge of pickups and deliveries of the customers items and monitor daily orders.

• Make recommendations of required and capable hands and take charge of hiring and evaluation of staffs and give report and recommend staff to be fired for the betterment of the firm.

• Portray excellent carriage and interpersonal and public relationship skills between clients and business partners.

• Sought and refer new customers to the company to ensure brand growth. Sales Representative

Kids Station

Apr 2015 – 2015

• Engagement with customers and giving viable advice on choice of toys. Suggest gift choices for customers and give verified knowledge to them on each item on the shelf.

• Make provision of customers needs and see to it that their satisfaction is met.

• Vendor management.

• Point of sales service.

• Ensure work environment is always clean and conducive and all items on the shelf are properly arranged and neat.

• Kids management and conviction of toy selection. Customer Service Representative:

Multichoice Group Nigeria

December 2020 till date

• Helping with customer complaints, enquiries and product knowledge and offering first call resolution when possible.

• Maintaining a good communication process with customers for proper understanding of the organization terms and services.

• Keeping a positive, warm and empathetic attitude towards customer at all times to fulfill a good customer experience journey.

• Great skill towards various means of communication with customers such as voice call and social media platforms.

• Maintaining the organization dignity, living the Multichoice way and ensure that each customer leaves positive feedback on service rendered.

• Maintaining good coordination and communication with colleagues alongside team work to ensure customer's satisfaction.

• Good handling skill of irate customers and situations to provide a tension free and calm environment for better communication and resolution of customer's complaints.

• Ensure that a follow-up and prompt resolution is achieved if customer's complaints are not resolved immediately to avoid getting serial complaints from the customer.

• Full knowledge of the organization products and services and great usage skill of Clarity and outlook.

• Good utilization of the company's computer technology to handle high call volumes. INDUSTRY EXPERTISE Customer service / Research / Excellent writing and communication skills / Team leadership / Data Analysis / Marketing / Active Listening / Attention to details / Cost Control

SOFTWARE SKILLS

Documentation / Blogging / Microsoft PowerPoint / Microsoft Office / JavaScript / HTML / CANVA / CapCut

EDUCATION

BSc, International Relations

National Open University of Nigeria

SOFTWARE SKILLS

2025

Ordinary level, Sciences

Tonia international college

2011

CHHS Learning Programme, Customer Care Certificate

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