Account Executive & Renewal Specialist

RUTH ARMIJO

*** ******** ****, ****** ** ***** C: 720-***-**** ****.******@***.***

SUMMARY

Detail oriented Account Executive with over 25 years experience fostering client relationships to maximize client retention. Accomplished in insurance sales, renewals, training, and customer service. Exceptional organization, time management and multi-tasking abilities. Current Life and Health Producers License.

HIGHLIGHTS

EXPERIERIENCE

11/2018 to 4/2026 Account Executive; Lockton Companies – Denver, CO Developed and maintained strong relationships with both new and existing clients to ensure satisfaction, retention, and long-term loyalty. Served as the main point of contact understanding client needs and providing tailored solutions to meet objectives and challenges.

10/2015 to 10/2018 Renewal Account Consultant/Account Consultant; UnitedHealthcare - Centennial, CO

Retained and ensured proper handling and care of existing client accounts. Upsold add-on services to existing customers, generating incremental revenue. Conducted employee meetings. Trained group administrators on online systems. Addressed customer and broker questions and concerns. regarding products.

4/2015 to 10/2015 Account Manager; Flood & Peterson – Fort Collins, CO Responsible for Client Service and support, assist team members and day-to-day account administration.

2/2007 to 3/2015 Renewal Account Consultant/Account Consultant; UnitedHealthcare - Centennial, CO

Retained and ensured proper handling and care of existing client accounts. Upsold add-on services to existing customers, generating incremental revenue. Conducted employee meetings. Trained group administrators on online systems. Addressed customer and broker questions and concerns. regarding products.

9/2005 to 1/2007 Account Manager; Cigna - Denver, CO Managed wide variety of client meetings and customer service issues. Collaborated with Account Executives to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. 1/1990 to 9/2005 Account Manager; Anthem Blue Cross and Blue Shield - Denver, CO Managed quality communication, customer support and product representation for customers in both Medicare and private business departments. Served as the company's only bilingual Spanish/English customer service representative. Cross-trained and provided back-up for other customer service representatives when needed. Managed a portfolio of jumbo, local accounts. Trained employers and employees on products at enrollment meetings and special events. Answered customers' questions about products, prices, availability, and use.

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