Customer Service Focused Medical Receptionist
Resume:
PATRICIA A. CARR
West Haven, CT 06516
EXPERIENCE:
Medical Receptionist
PACT Dermatology Orange, CT
February 2022 to Present
Duties include provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing, processing patient insurance information/ verification and any related tasks as delegated by the Manager.members of the health care team and client companies. Provides a superior level of customer service to patients, providers and staff in a caring and supportive manner Patient Service Representative
Medical Receptionist/ Call Center Representative
Internal Medicine of Milford - Milford, CT
March 2021 to February 2022
Duties include provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing, processing patient insurance information/ verification and any related tasks as delegated by the Manager.members of the health care team and client companies. Provides a superior level of customer service to patients, providers and staff in a caring and supportive manner Patient Service Representative
Middlesex Healthcare - Middletown, CT
February 2020 to February 2022
Duties include provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing and any related tasks as delegated by the Manager.members of the health care team and client companies. Provides a superior level of customer service to patients, providers and staff in a caring and supportive manner
Client Service Representative
Companion Animal Hospital Inc - Milford, CT
January 2018 to February 2020
Responsible for client care and communication, and providing excellent client service at all times. Provide clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support. scheduling appointments, setting up new clients and patients, preparation and maintenance of medical records, filling some prescriptions, over the counter sales, mailings computer operation, financial transactions, and front office and reception area maintenance.
04/07- 03/2017 PUBLIC SAFETY DISPATCHER-PUBLIC SAFETY OFFICER QUINNIPIAC UNIVERSITY, HAMDEN, CT
State of CT 911 Telecommunication Certified. NIMS 100 and NIMS 700 Certified. Fairfield University Public Safety Officer Certificate.
Duties include operate all aspects of the high call volume Security console concerned with utility management, life safety, and security. Work closely with all emergency calls to all outside emergency responders. Assist students with any possible concern or situation that they request help for or look for guidance with. Receive and follow through on after-hours phone requests for general outside inquiries. Perform tours of the grounds and facilities at regular intervals to maintain effective measures against possible hazards. 8/06-04/07 SECURITY OFFICER
QUINNIPIAC UNIVERSITY, HAMDEN, CT
First responder to potential hazardous conditions in and around dorm area. Perform tours of the grounds and facilities at regular intervals to maintain effective measures against possible hazards and dangerous situations. Assist students with any possible concern or situation that they seek help with.
05/01 –01/04 SELLING SPECIALIST
CALPHALON INC. TOLEDO, OHIO
Merchandising of an area of different stores that carry the Calphalon brand. Maintaining a working relationship with the in store management team. Selling, ordering and inventorying of the product. Moving, restocking and clearing of the merchandise especially when new Plan-o- grams are issued. Assisting potential buyers with any questions or help they might need. 4/98 – 5/01 CORPORATE TRANSPORTATION COORDINATOR
GENERAL ELECTRIC, FAIRFIELD, CT
Schedule ground transportation requests within the tri-state area for company executives, customers and guests. Coordinate between several different organizations including Corporate Air Transport, Fairfield Security and outside limousine services. Input and tracking of billing, vehicle maintenance, mileage reports and chauffeur timesheets and expense accounts. Coordinate, as needed special events off-site including Board of Director meeting and Corporate Officers meeting. Handle significant telephone interaction with senior level executives in a fast paced changing environment.
4/96 - 4/98 CORPORATE SECURITY OFFICER
GENERAL ELECTRIC, FAIRFIELD, CT
Duties include operate all aspects of the Security console concerned with utility management, life safety, and security. Receive and follow through on after-hours phone requests for Transportation, Corporate Air Transport, and general outside inquiries. Perform tours of the grounds and facilities at regular intervals to maintain effective measures against possible hazards. 5/94 – 1/99 SPECIAL POLICE OFFICER
TOWN OF FAIRFIELD, FAIRFIELD, CT
Duty included patrolling town properties, traffic control, matron duty and general public service. EDUCATION:
1986 - 1987 Sacred Heart University Fairfield, CT
1982 - 1986 Notre Dame Catholic High School Fairfield, CT INTEREST:
Family, friends, cooking, gardening,
Experienced Dispatcher. Versatile, reliable, hardworking, efficient multi-tasker with 10+years dispatching in a high paced environment. . Diversified skills include functioning accurately in emergency situations, good customer service, project management, and administrative support. Excellent phone and digital communication skills.
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