Assistant Manager & Customer Service Professional

Sarai Moore

Tampa, FL ***** +1-813-***-**** *************@*****.***

Professional Summary

Experienced Assistant Manager with 7 years in quick service and fast food environments, specializing in team leadership, staff development, inventory control, and exceptional customer service. Proven ability to manage operations, train staff, and handle cash and inventory. Seeking roles in cashier, sales associate, or customer service to leverage strong management and communication skills in a dynamic setting. Work Experience

Assistant Manager

Dunkin' Donuts Tampa, FL

September 2021 to Present

* Managed daily store operations, including inventory control and cash handling procedures.

* Supervised and developed team members to improve performance and customer satisfaction.

* Trained new staff on company policies, food preparation, and customer service standards.

* Handled deposit money and ensured accurate financial reporting.

* Oversaw stocking, cleaning, and organization to maintain a safe and efficient work environment.

* Provided excellent customer service and resolved guest concerns promptly.

* Utilized computer systems for scheduling, reporting, and communication tasks.

* Supported shift management and ensured smooth transitions between shifts. Crew Member

Krispy Kreme Tampa, FL

June 2020 to September 2020

* Delivered excellent customer service while serving guests.

* Maintained cleanliness and sanitation standards in the store.

* Assisted in training new team members on store procedures.

* Supported team operations during busy hours.

Crew Leader

Dunkin' Donuts Tampa, FL

April 2018 to June 2020

* Operated cash register and handled cash transactions accurately.

* Trained new employees on drink preparation and customer service.

* Maintained cleanliness and organized work areas throughout shifts.

* Provided friendly service and addressed customer needs efficiently.

* Assisted with shift management and supported team leadership. Education

High school diploma

H.B Plant High School Tampa, FL

August 2016 to April 2020

High school diploma or GED

Skills

Microsoft Outlook Management Assistant Manager Experience Host/Hostess Kitchen Experience Training Barista experience Customer service Caregiving Cleaning Microsoft Word Espresso coffee making Café Sales Cash register Leadership Inventory Control Customer support Staff development Serving Experience Shift management Training & development Food handling POS Quick service & fast food restaurant POS systems Coffee experience Kitchen Management Experience Restaurant experience Food service Microsoft Excel Computer operation Restaurant Management Team development Cooking Staff training Food Preparation Team building Communication skills Merchandising Cash Handling Team leadership Food service health code compliance Teamwork Meal Preparation Coffee workstation sanitization Typing

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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