Customer Service & Remote Support Potential

Will Diaz

Chicago, IL

Phone: 312-***-****

Email: ***********@*****.***

Professional Summary

Dependable and customer-focused retail professional with experience in customer service and cashier operations. Skilled at providing friendly service, handling cash transactions accurately, resolving customer concerns, and working efficiently in fast-paced environments. Strong team player with excellent communication skills, technical knowledge, and open availability, including weekdays, evenings, weekends, and holidays. Core Skills

• Customer Service

• Cash Handling & Register Operations

• Point-of-Sale (POS) Systems

• Teamwork & Collaboration

• Communication Skills

• Problem Solving

• Stocking & Merchandising

• Inventory Support

• Computer & Technical Skills

• Basic IT Troubleshooting

• Time Management

• Reliability & Professionalism

• Open Availability (Weekdays, Evenings, Weekends & Holidays) Professional Experience

Customer Service Associate / Cashier

Cermak Fresh Market

June 2025 – April 2026

• Delivered friendly, professional customer service in a fast-paced grocery store environment.

• Operated cash registers and processed cash, credit, and debit transactions accurately.

• Assisted customers with purchases, answered questions, and resolved concerns professionally.

• Maintained a clean, organized checkout area and helped restock front-end merchandise.

• Worked collaboratively with team members to provide efficient service and meet customer needs.

• Followed company policies and procedures for cash handling and customer service. Information Technology Experience

Information Technology Intern

High School Internship Program

• Assisted with basic computer troubleshooting and technical support tasks.

• Helped maintain and organize computer equipment and technology resources.

• Developed knowledge of computer hardware, software, and IT support practices.

• Strengthened problem-solving, communication, and teamwork skills in a professional environment.

Education

High School Diploma

Professional Development

Microsoft Information Technology Course (Currently Enrolled)

• Building foundational knowledge in information technology, computer systems, networking, cybersecurity, and technical troubleshooting.

• Developing technical and problem-solving skills through hands-on learning Certificates

Introduction to computers

• completed training in computer basics, including hardware components, software applications, operating systems, networking fundamentals, cybersecurity awareness, and basic technical support concepts.

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