Human Resources & Benefits Specialist

Nicole Eleno - Human Resources Professional

New York, NY 732-***-**** ******.*.*****@*****.***

SUMMARY

I am a dedicated and experienced Human Resources professional with the ability to be part of a team to ensure a cohesive working environment by providing a variety of benefits to its’ employees from benefit enrollment to leave of absence facilitation.

WORK EXPERIENCE

Operations Assistant

Equity-League Benefits Fund New York, NY February 2025 – Present Provides daily payment summaries

Recognizes and post daily electronic payments from multiple employers Provides customer service to our members regarding benefits and operational concerns. Processes daily supplemental workers compensation payment files Provides weekly, monthly, and bimonthly reporting to our Operations and Accounting Departments. Processes non hardship 401k requests such as withdrawals and rollovers. Loads daily eligibility files to benefit vendors

Generates monthly invoices to multiple employers

Works directly with NYS OFS regarding the Cobra Subsidy Assistance program. Benefits Specialist

61st Street Service Corporation in partnership with Columbia University Medical Doctors New York, NY August 2021 – February 2025

Facilitate leave of absence programs by handling the initial request, checking eligibility, providing the proper forms, making sure forms are filled out correctly, work with the leave carrier regarding monetary leave benefits or assisting to find out what is needed so employees receive their entitled benefits, and drafting and distributing approval letters. Make sure employees on a leave of absence, provide payments for missed premiums for benefit continuation when accrued time is exhausted while out.

Share responsibility for facilitating bi-weekly benefit orientations for new hires. Assist new hires, rehires, reinstated, and transferred employees enroll for benefits. Work with benefit vendors and employees with benefit customer service concerns.

Assist the department with rolling out the open enrollment period and making sure employees’ elections are accurate for next year.

Assist the department with promoting our benefit programs and wellness program events Intake for covid19 cases by providing isolation orders, notifying the departments, dealing with track and tracing department, and working with payroll to ensure the employees are paid according to our covid19 and call out policies.

Work with payroll department to ensure that employees are paid accurately if on a medical leave, covid isolation, and status changes.

Assist as needed by benefit management.

Junior Administrative Paralegal

Gulotta Grabiner Law Group New York, NY June 2020 – July 2021 Track cash to close payments.

Open funding department packages, distribute files and scan into database. Send funding documents to various lenders with specific requirements. Review files for funding officer Assist the funding officer, operations manager, and senior paralegals with multiple post- closing tasks Research and reply to various lenders with funding and post-closing concerns. Benefits Billing Coordinator

Archcare New York, NY March 2018 – May 2020

Facilitate enrollment, termination, and status changes pertaining to benefits Prepare weekly, biweekly, monthly, and quarterly benefits billing

Assist the Benefits Manager and Senior HR Director of Operations as needed Upload into various portals for FSA, HAS, retirement, and transit funds Prepare for biweekly benefit orientations and provide materials as such Provide benefit related customer service for 40,000+ union and nonunion employees Research benefit billing issues and coordinate with the finance department for resolutions Corporate Services Coordinator

Crunch Corporate LLC New York, NY June 2012 – April 2018 Enter daily contracts into membership database Communicates with 400+ outside HR administrators Draft new agreements and assist in facilitating into new accounts Assist sales teams with maintaining existing accounts Process enrollments and cancellations Provide daily and monthly sales reports to upper management Provide usage reports on corporate accounts Provide and upload files to third party payroll companies Assist in payment and invoice reconciliations Assist with mid and end of month close out procedures Assist the Corporate Services Manager and Corporate Services Director as needed EDUCATION

Business Administration (Associates)

Palm Beach Community College-Lake Worth, FL 1992 to 1994 Business Administration (Associates)

Valencia Community College-Orlando, FL 1991 to 1992 High School Diploma

Martin County High School-Stuart, FL 1986 to 1990

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