Telecommunications Field Engineer & RF Technician

Kevin Jones

**** ******** ** • Jacksonville, FL *2208

904-***-****• *****.***@***.***

SUMMARY OF QUALIFICATIONS

Field Engineer and Telecommunications Technician with 15+ years of experience supporting hardware, software, RF systems, wireless networks, and structured cabling across enterprise, carrier, and commercial environments. Extensive background in telephony, VoIP, RF integration, 4G/5G deployments, deskside support, and multivendor network equipment. Strong troubleshooting, customer service, documentation, and problemsolving skills. Skilled in Cat3/Cat5/Cat6 cabling, fiber strand identification/testing, and endtoend network validation.

PROFESSIONAL EXPERIENCE

Work Market – IT Field Telecommunication Technician Jan 2024 – Present (PT Gig Work)

Manage 2–10 weekly assignments using Work Market’s dashboard.

Support multiple vendors including Retail Tech, Concert Technologies, Source Solutions, NCR, CPT, APS, and Spencer Technologies.

Install cable drops, routers, switches, servers, CCTV, VoIP, POS, UPS, media players, and WAPs.

Conduct wireless/5G site surveys, rack & stack, troubleshooting, and endtoend cable testing.

Perform RFP tasks, extend circuits, and support wireless strand connectivity testing.

Samsung TWS – RF Field Telecommunication Tech III Mar 2021 – Dec 2023

Supported Core Networking, RF Engineering, Transport, and Technical Support teams for multitechnology wireless deployments.

Analyzed RFDS, construction drawings, site surveys, and engineering documentation.

Created and reviewed COPs for job completion.

Worked with SPMS, One Vizion, and FUZE databases for documentation and uploads.

Led field integration testing for 4G/5G features, including test plan development, execution, troubleshooting, and acceptance.

Installed, commissioned, and integrated Samsung RAN equipment and Cisco CSR routers.

Troubleshot T1, fiber, ATM backbone, and microwave backhaul systems.

Supported RMA processes and equipment tracking.

Performed RF performance analysis, optimization, and crossfunctional technical guidance.

Worked with Network Engineering and Operations teams on antenna/RF configuration and database parameters.

Provided peer training and technical direction.

Work Market – IT Field Telecommunication Technician Aug 2019 – Feb 2020

Installed cable drops, completed wireless/5G site surveys, and integrated telecom/network equipment.

Worked with routers, switches, servers, CCTV, VoIP, POS, UPS, and media devices.

Performed rack & stack, troubleshooting, cable certification, and site identification tasks.

Samsung – RF Field Telecommunication Technician Jan 2018 – Jun 2019

Installed Samsung equipment at customer facilities and supported multitechnology wireless deployments.

Troubleshot T1, ATM, microwave backhaul, and IPbased transport systems.

Performed inside wiring at CO and DAS sites following Samsung MOPs.

Installed wire racks, small cell wiring, DC battery systems, and telecom infrastructure.

Managed field inventory and supported RMA processes.

Executed NSB (New Site Builds), integration, testing, transport, alarms, and grounding tasks.

Sprint/Ericsson – RF Field Telecommunication Engineer I Sept 2012 – Nov 2015

Installed, commissioned, and integrated Ericsson UMTS/LTE equipment at cell sites, COs, DAS, and small cell locations.

Performed service assurance, alarm interpretation, and proactive troubleshooting using Ericsson RBS Element Manager.

Installed DC power systems, rectifiers, UPS, inverters, and telecom electrical infrastructure.

Conducted site inspections, software loads, configuration scripts, and integration readiness checks.

Supported Remote Integration Center with troubleshooting and emergency response.

Managed OEM equipment pickup, tracking, and reporting.

Performed presite integration and troubleshooting of 6100 series cabinets and rackmounted equipment.

Nettech Consultants – Bank of America – Lead Migration Technician Apr 2011 – Jan 2012

Led installation of POS and banking equipment across 110+ Florida branches.

Managed nightly inventory valued at $48,000.

Installed HP servers, desktops, printers, check readers, smart card terminals, and peripherals.

Coordinated installation schedules and trained new technicians.

Skybridge Resources – PepsiCo – RF Assembly Technician Nov 2010 – Jan 2011

Built custom RF antenna harnesses for forklift systems.

Constructed RS232, RG6, and RJ45 cables; soldered components; tested voltage and RF tag identification.

Tech USA – Bright House Networks – VoIP Field Engineer Feb 2010 – Nov 2010

Installed VoIP systems across 170 schools in Pinellas County.

Integrated MP124/118/114 VoIP switches, ONUs, DS0/OC1 circuits, and packet/circuit voice deployments.

Performed site surveys, cabling, punchdowns, and number porting troubleshooting.

PM Telco – Avaya Remote Helpdesk Jan 2009 – Jul 2009

Provided remote telephony and deskside support for Avaya systems.

Maintained Intuity G3 switch, AUDIX messaging, ACD, PBX, DID, IVR, and call routing systems.

Programmed IP phones and resolved ticketed issues.

Telovations – VoIP Field Technician Aug 2007 – Sept 2008

Installed Cisco, Polycom, and Edgewater VoIP equipment and IAD/DSL devices.

Performed structured cabling, patch panel installation, 66/110 block termination, and LAN/WAN troubleshooting.

Programmed Broadsoft features and integrated customer telephony systems.

IBM – Mercedes Benz – Telecommunication Helpdesk Support Feb 2003 – Jun 2007

Supported 4,200+ end users with telephony and deskside support.

Maintained Avaya/Lucent phones, PBX, ACD, DID, IVR, call recorders, and video conferencing systems.

Installed and administered T1, DS3, CDMA, ISDN circuits and supported network cabling infrastructure.

EDUCATION

BFA – Motion Picture, Television & Sound Technology, Florida State University (1999)

ASc – Electronic Engineering Technology, Tallahassee Community College (1997)

Certificate – Interior Communication Electrical Technician, U.S. Navy “A” School (1992)

TRAINING & CERTIFICATIONS

Microsoft MTA: OS Fundamentals (2020)

Microsoft MTA: Networking Fundamentals (2020)

Microsoft MTA: Security Fundamentals (2020)

CompTIA A+, Network+, Security+, CYSA, CEH

TWS University: 4G/5G Field Tech Bronze (2021)

TWS University: Construction Manager Bronze (2021)

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