Operations Manager, Retail Leadership Specialist

Anna McFarlin

Wittmann, AZ 623-***-**** **************@*****.***

SUMMARY

Results-driven Operations Manager with over 12 years of experience in operations management, retail leadership, customer service, inventory control, and team development. Proven success leading high performing teams, streamlining daily operations, improving customer satisfaction, and driving sales growth. Recognized for strong organizational skills, problem-solving abilities, and a hands-on leadership style that delivers results in fast-paced environments.

EDUCATION

Available upon request.

EXPERIENCE

Operations Manager May 2023 – Present B's Glassworks Wittmann, AZ

• Oversee daily business operations for a growing auto glass company.

• Manage company sales, profitability, budgeting, and operational expenses.

• Coordinate inventory purchasing, parts ordering, vendor relationships, and product returns. • Supervise accounts payable and accounts receivable while maintaining accurate financial records. • Schedule workflow and support efficient daily operations.

• Resolve customer concerns promptly while maintaining exceptional customer satisfaction.

• Identify opportunities to improve operational efficiency and business performance. Store Manager February 2019 – May 2023 David's Bridal Peoria, AZ

• Led all aspects of store operations, including staffing, sales performance, customer service, and inventory management.

• Recruited, trained, coached, and developed associates to achieve individual and team goals.

• Created employee schedules and managed labor to support business needs.

• Maintained inventory accuracy while minimizing product loss.

• Consistently worked to exceed sales goals through coaching and customer engagement. • Ensured compliance with company policies, operational standards, and merchandising expectations. • Fostered a positive team culture focused on accountability and exceptional customer service. Sales Manager October 2017 – February 2019 David's Bridal Peoria, AZ

• Supervised daily sales floor operations and managed a team of bridal consultants.

• Participated in hiring, onboarding, and training new employees.

• Conducted weekly sales reviews and performance coaching with team members.

• Developed staff schedules and delegated daily responsibilities.

• Assisted customers throughout the bridal shopping experience while driving accessory and add-on sales.

• Maintained visual merchandising standards and store presentation. Operations Manager September 2015 – October 2017 David's Bridal Avondale, AZ

• Managed operational functions including staffing,scheduling, inventory control, and customer service. • Trained customer service representatives and new team members.

• Oversaw inventory processes to improve accuracy and product availability.

• Coached associates to improve performance and customer engagement.

• Supported store leadership with daily operational planning and execution. Customer Service Representative / Bridal Consultant May 2014 – September 2015 David's Bridal Peoria, AZ • Delivered exceptional customer service throughout the bridal shopping experience.

• Scheduled appointments, processed payments, and maintained customer records.

• Assisted brides and bridal parties in selecting gowns and accessories.

• Consistently increased sales through personalized recommendations and product knowledge. TECHNICAL SKILLS

Operations Management

Team Leadership & Development

Hiring, Training & Coaching

Customer Relationship Management

Inventory & Vendor Management

Budgeting & Expense Control

Accounts Payable & Accounts Receivable

Scheduling

Sales Management

Conflict Resolution

Administrative Management

Microsoft Office Suite

ADDITIONAL EXPERIENCE

Receptionist — All Your Insurance Phoenix, AZ - Managed incoming calls, client communications, payment processing, and general office administration.

Office Assistant — JEH Roofing Supply Company Peoria, AZ - Coordinated customer service, billing, order processing, delivery scheduling, and administrative support. Prep Cook / Server / Housekeeper — Holiday Retirement Assisted Living Surprise, AZ - Provided meal preparation, resident dining services, housekeeping, and daily operational support.

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