Technical Support Specialist and IT Help Desk

SHEREE N. POLK

Technical Support Specialist IT Help Desk Customer Support

Professional

Northwest Indiana Open to Remote, Hybrid & On-Site Opportunities

219-***-**** ~ ************@*****.***

Professional Summary

Technical Support and Customer Service professional with 10+ years of experience supporting customers, troubleshooting software and account issues, and using enterprise systems across healthcare, nonprofit, corrections, tax software, and public service environments. Associate of Science in Computer Information Systems with continued Healthcare Information Technology coursework and Dean's List honors. Seeking an IT Help Desk or Technical Support position. Core Competencies

IT Help Desk • Technical Troubleshooting • Microsoft 365 • Windows 10/11 • Cisco Finesse • Cisco Jabber • CRM Systems • Password & Account Support • Technical Documentation • HIPAA

•Customer Service • Problem Solving

Professional Experience

Founder, SNP Tech Support (2025–Present)

Founded a technology support business assisting individuals and small businesses with technology solutions and customer support.

Customer Service Advocate, Health Care Service Corporation (Apr 2022–Jan 2026) Supported healthcare members with claims, portals, passwords, enterprise applications, and HIPAA-compliant customer service.

Energy Assistance Intake Specialist, Northwest Indiana Community Action (2021–2022) Processed applications, verified documentation, and assisted clients with energy assistance programs.

Direct Support Professional, Tradewinds Services (2020–2021) Maintained documentation, supported clients, and collaborated with interdisciplinary teams. Security Officer, USS/Securitas (2016–2018)

Prepared reports, monitored facilities, and provided professional customer service. Custody Officer / Computer Lab Coordinator, Lake County Community Corrections

(2012–2016) Managed computer lab, assisted with resumes, online job applications, FAFSA, and applications.

Technical Support Representative (Seasonal), Teleperformance – H&R; Block (2014–2015) Troubleshot tax software, login issues, password resets, and account access. Education

Associate of Science, Computer Information Systems Indiana University Northwest: Fall 2021- Dean’s List Recipient Computer Information Systems Coursework – Indiana University Northwest (Dean's List) Healthcare Information Technology Coursework – Ivy Tech Community College CHESS Program Coursework – Purdue University Northwest (Spring 2025 Dean’s List Recipient) Currently working towards BA in Children and Human Social Sciences. (May 2028)

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