Office Manager & Project Coordinator
Resume:
Rashelle Bennett-Berns
Chandler, Arizona 85226
Phone: 480-***-****
Cell: 602-***-****
Email: ********@*****.***
PROFILE
Office Manager/Project Coordinator/Scheduler/Strong Customer Service - Twenty plus years of varied experiences in office settings. An accomplished professional who has handled all aspects of day-to-day operations of both mid-level and large business applications. Self-Motivating, Energetic, and Detail-Oriented are just a few of the terms used by others to describe my abilities along with extensive computer experience and function. Proven ability to handle any task brought by management to its timely and professional completion. Applicant will be an asset in achieving any organization’s goals, and making an immediate impact on the bottom line.
OBJECTIVE:
Accomplished professional seeks a challenging opportunity that will grow and expand current abilities which currently includes varied levels of experience in the tasks listed previously but willing to learn more. Emphasizing client satisfaction, organization, business development, and profitability. Proven leadership skills include initiative, communication and being results oriented.
EMPLOYMENT
8/2015-Present GALE CONTRACTOR SERVICES
Incoming/Outgoing calls to and from vendors to schedule houses for different stages of insulation being regular, warranty, or damage.
Scheduled jobs for track housing, customs, and individual needs.
Work directly with the Production Manger, Vice President, and General Manger and Sales Representatives within the company.
Commercial Scheduling- Scheduled and routed commercial jobs around AZ.
Processing of PO’s for COD’s, warranty work, and changes the customer and or vendor wants.
Routed trucks to scheduled jobs through out Southern AZ.
Kept daily logs for CODs, customer service, and job tracking certain communities under production.
Maintained a daily calendar for customer service appointments for the East/West side branches.
Scheduling Software- Supply Pro, E-Schedule, Tousa, Hyphensolutions.
Accounting Software- Solomon and/or Cintrix, QuickBooks. Oracle
Have maintained a reputable relationship with vendors that I get the job done and can be counted on.
Back Up for accounts recievable/payable when gone.
Generated Contracts, reports, customer service logs, and installer hours.
Updated Contract files with approvals, client notes, emailed correspondence, and special instructions.
Corresponded with clients on a daily basis regarding reminder/confirmation calls, installer arrival times, & any customer service issues they had.
Tracked jobs from Corporate Reports sent from our vendors.
Worked directly with the Designer, Clients, and Superintendents to gather information so contracts could be executed.
2/2013-6/12/15 ROAD RUNNER FURNITURE & SHUTTERS
Scheduler Coordinator/Customer Service
Scheduled 5 Installers throughout Arizona (Tucson to Munds Park) for shutter installation, recalls, warranty work, and repairs.
Accounting Software~ QuickBooks
Customer Service - Clients, Vendors, Supers, & Homeowners thru phone, e-mail, and personal contact.
Scheduled jobs for track housing, custom homes, and individual needs.
Work directly with the Owner’s and supervisors thru out the company.
Pre-Scheduled jobs on Monthly calendar.
Back Up for accounts recievable/payable when gone.
Generated Contracts, reports, customer service logs, and installer hours.
Updated Contract files with approvals, client notes, emailed correspondence, and special instructions.
Update Job Log with incoming orders, cheek measures, and recall/repair work.
Requested & Generated PO’s for new jobs, recalls, and warranty work.
Corresponded with clients on a daily basis regarding reminder/confirmation calls, installer arrival times, & any customer service issues they had.
Tracked jobs from Corporate Reports sent from our vendors.
Worked directly with the Designer, Clients, and Superintendents to gather information so contracts could be written.
1/2012-1/2013 ROCK n ROLL MATERIALS
CSR/Scheduling/Data Entry
Customer service - Clients/Vendors thru phone and personal contact.
Scheduled truck deliveries for various building materials
Invoicing- Paid on invoices, entered them into Peachtree, and then filed them.
Administration- making sure the Owner of the company, sales reps, and accounting were
Up to date on expiration dates, and front office policies. Expediting any given task from owners and accounting department.
2/2009-3/2012 Banker Insulation
Project Coordinator/Scheduler/Customer Service Representative East/West side Branches
Incoming/Outgoing calls to and from vendors to schedule houses for different stages of insulation being regular, warranty, or damage.
Scheduled jobs for track housing, customs, and individual needs.
Work directly with the Production Manger, Vice President, and General Manger and Sales Representatives within the company.
Commercial Scheduling- Scheduled and routed commercial jobs around AZ.
Processing of PO’s for COD’s, warranty work, and changes the customer and or vendor wants.
Routed trucks to scheduled jobs through out Southern AZ.
Kept daily logs for CODs, customer service, and job tracking certain communities under production.
Maintained a daily calendar for customer service appointments for the East/West side branches.
Scheduling Software- Supply Pro, E-Schedule, Tousa, Hyphensolutions.
Accounting Software- Solomon and/or Cintrix, and QuickBooks.
Have maintained a reputable relationship with vendors that I get the job done and can be counted on.
EDUCATION
1983-1987 Diploma, Corona Del Sol
1995-2004 Nursing, Mesa Community College and General college courses.
2000-2005 Rio Salado College General Studies/ Degree other than Nursing.
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