Sales Support & Project Coordination Specialist

Kedra Isadore

281-***-**** • ***********@*****.*** •linkedin.com/in/kedra-c-isadore-66687442

Sales Support Specialist

Excellent skills and capabilities in the area of Senior Support, Project Coordination and Administrative

leadership with experience in the industries of Chemicals, Oil & Gas, Compliance Safety & Waste and

telecommunications. Fast learner, dependable and exceptional with work accountability.

WORK EXPERIENCE

HACH- Water quality testing and analytical instrumentation company 01/2023 - Present

Sales Support Specialist

• Provide comprehensive administrative and operational support to Field Sales Account Managers

across the Texas to Florida territory.

• Review and approve purchase orders, ensuring accuracy, compliance and timely processing.

• Create and send quotes per customer and field techs request while also managing customer orders

from fulfillment to delivery.

• Serve as the primary contact for customer inquiries, resolving order issues promptly and professionally.

• Collaborate with cross-functional teams including Technical Support, Customer Service, Credit and

Accounting to resolve order billing, delivery and system-related issues.

• Coordinate and prioritize admin task to enable Account Managers to focus on customer meets and

business development in the field.

• Ensure timely completion of administrative responsibilities while managing multiple priorities in a fast pace, deadline driven environment.

Comcast- Subsidiary of Xfinity 06/2021 - 01/2022

Technical Sales Support Professional

• Provide ongoing daily sales support to the Western regional Texas team of Business Account Reps

providing Coax and fiber solutions to small and large businesses.

• Responsibilities include scrubbing and submitting cases and orders, checking and correcting any

orders with discrepancies, being fully knowledgeable of logistic setups, current rates, packages and

promotions for B2B sales.

• Assist with process onboarding of new hire training with Sales Reps.

• Work with onsite Technical reps for fiber lines construction and repair orders.

• Provide top notch customer service, meeting department goals and client/customer retentions.

• Exhibiting strong attention to detail to direct and support outside techs in the field to close cases within

24hr window.

• Escalate customer complaints and work order tickets to appropriate department to resolve quickly and

efficiently.

Republic Energy Service- Hazardous & Non-hazardous waste industry 08/2020 - 06/2021

Industrial Client Service Specialist

• As the Industrial Client Specialist, be the first point of contact for energy and landfill service waste

customers and liaison between Account Mangers & customers.

• Register & key all waste profiles, hauls, repair services, container locations and chemicals.

• Run reports for daily, weekly and monthly pickup and disposal services.

• Daily contact with customers updating service agreements, credit applications and assist 7 Account

Managers with customer setup.

• Maintain customer files, handle account suspensions and releases, wok with accounting, legal, credit

department and customer service department to maintain customer accounts, contracts and haul schedules

• Schedule all final container removals and waste handling.

• Work with Dispatch supervisors and Operations to provide best waste services needs for customers for

OSHA waste packaging, waste site dismantling at local landfills and required packaging.

• Maintain customer existing and new PO’s, quotes and orders in database using Salesforce, TRUX

database and Wastelinq site.

• Coordinate with landfill account managers for customer disposal dates and changes.

• Assist with onboarding of new Account managers and account transition by territory.

• Assist customers with quarterly service rate changes and price increases.

• Maintain rate excel spreadsheets and container locations by territory.

ICC Compliance Center 09/2018 - 02/2020

Business Development & Compliance Coordinator

• Provide sales support for a team of 2 sellers for Texas/Louisiana & California/Nevada Territory.

• Track profit margin and sales analysis reports daily, welcome and assist new customers on products

and services.

• Act as liaison between Account Managers and customers.

• Assist and create price quotes for new and existing orders.

• Track and work lost business reports to retain and win back existing customers.

• Create and set weekly appointments for Account Managers, maintain calendars and handle all

sample request.

• Assist Marketing department with new company campaigns, email blast and social media alerts.

• Find new potential customers on LinkedIn and create new customer relationships.

• Perform follow up on all orders, quotes, sample request Check inventory daily for specific order request

and assist warehouse with shipments as needed.

• Assist Regulatory & Safety Compliance Senior Trainer with scheduling and promoting safety courses

and classes.

• Provide feedback from customers trainings.

• Run monthly and quarterly reports to keep track with expired trainings and offer refresher courses.

• Stay informed on new IATA/OSHA/GHS Safety Regulatory trainings and inform customers by email,

customized letters or phone calls.

• Setup training classes and materials.

• Ordering course materials, work and help conduct training and testing at local training location.

Nexeo Solutions – Chemicals & Plastics Distributor 09/2015 - 08/2018

Chemical Sales Support Specialist

• Provide administrative and analytical reporting for a team of 5-7 sellers within their territories and

regional markets.

• Manage the process of setting up new business within the Chemical Sales organization, maintain

seller's opportunity pipeline and customer consumption information.

• Manage customer demand and stock forecast, work with Network planning and purchasing teams for

forecasting accuracy.

• Project Coordination for New hire of territory sellers, regional projects and Supplier Market Increases

Work with both sellers and Customer Service reps to ensure order and price accuracy.

• Work with Product Line Managers to enter correct pricing for order use and change in markets and

various Supplier cost.

• Run daily, weekly and monthly reports in Excel for metrics, and to track pricing, cost, and change in

materials and product lines.

• Reports include daily order booking reports, Manual price order reports, price increase reports and AR

Aging reports.

• 10% -20% of travel to corporate meetings, sales roadshows, bid/tradeshows.

• Assist sellers with Call prepping, B2B customer sales meetings and monitor/ track their monthly

pipeline, SIP exceptions and compensation.

• Create and update PowerPoint Sales Onboarding manuals, train and conduct meetings for new sellers

• Assist Territory District Manager with special sales projects, conduct weekly conference cadence calls

and territory reports.

• Acts as liaison between seller and customers for document request such as TDS/ SDS and Material

Regulatory questions and product origin forms.

STAPLES Regional Office 12/2013 - 09/2015

Order Administrator / Customer Service Specialist Houston, TX

• Enter all furniture sales orders while assisting sales reps with special quotes, shipping rates and

packaging Process and cut PO's to vendors for special ordering of furniture projects for large scale

orders Respond to customer inquiries regarding product selection, placement of orders, requests for

prices and quotations, complaints and scheduling of deliveries and installations, and providing

customer follow-ups.

• Initiate calls to customers to check for customer satisfaction of product delivered, installed or picked

up Process all invoice and account credits as needed, process RMA's for vendors and manufacturers

for damaged product, duplicate shipments and Assist supervisor as a trainer to new associates &

advising on order procedure, customer service, time management and all sales support protocols and

expectations Assist sales rep in my assigned markets on all issues related to pricing, customer service

and freight charges

RICOH USA 08/2010 - 12/2013

Global Order Specialist II / Logistics Support Houston, TX

• Inputting and Auditing Sales Contract for large Global Accounts Review and audit legal contracts and

Purchase orders for sale/lease of Copiers and office equipment Process sales order and be the main

liaison between Sales Rep and customer.

• Work with Supply chain and logistics department and delivering warehouses to ensure timely delivery

& pickup of equipment Meet monthly and quarterly deadlines for orders input and processed Generate

Invoices, Bill of Sales and Delivery & Acceptance forms, work with third party freight companies to

schedule pickups and deliveries.

• Assist Global Sales Rep with legal documents, customer inquiries, lease rates & pricing Project

Coordinator for quarterly special account projects for large customers such as Wal-Mart & Kroger to

coordinate the pickup and delivery of copiers and update and expire lease contracts Act as

Syndication Specialist working with private banks to ensure credit and loan approval Key/input rush

service orders and work orders Handle and process all technical service request Follow thru on all

service request from beginning to end, assisting technicians with Order.

• Create and process carrier invoices for freight and logistics department.

Dyna-Drill Technologies (subsidiary of Schlumberger 08/2006 - 11/2009

Lead AR Clerk/Sales Support Specialist- Oil & Gas industry

• Morning Download of Bank deposits and sort by customer aging Process daily Cash applications

including Lockbox and Wire Transfer Payments Reconcile Aging report daily by customer Create and

maintain confidential customer files Ensure accurate billing and invoicing Generate and mail invoices

& statements Collect on current and past due invoices Determine account write offs and credits

Research and fix problem invoices, accounts and holds Assist customer service department with

disputes and Purchase Orders Main contact between Sales reps and customers regarding shipments

and errors on accounts Void /Correct invoices as needed and assist customers with billing disputes

Schedule and attend weekly AR meeting with Controller and VP of Finance Provide update and

reporting of customer receivable status Assist AP dept. when needed with expense reports and write

offs Assist Controller and Staff Accountant with month end close and reports Make weekly/monthly

bank runs to deposit checks to company accounts Assist company with all AR & AP department yearly

audits when necessary, which may include organizing file room, generate and print reports, conference

room scheduling and compliance auditing

EDUCATION

Lonestar North Harris College 01/2014 - Present

University of Houston Downtown Campus 01/1998 - 01/200

Kashmere Senior High School for Performing Arts 01/1994 - 01/1998

CERTIFICATIONS

GHS-Shipping/Transportation of Dangerous Good

IATA Regulations

SKILLS

Software Experience: CRM, Excel, IM chat, Lotus, MS office, OneNote, Orion, Powerpoint, Rquote, SalesForce,

SAP, Teams, Word

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