IT Security-Focused Desktop Technician

Athol Dillon ADDRESS: *** E ** street, *****

EMAIL: ***********@*****.*** CELL: (646)- 973- 0948

EXECUTIVE SUMMARY: To obtain a position which enables me to expand my IT knowledge and experience to further my career in IT Security with Extensive range of computer system and software proficiencies, being from Diagnosing, troubleshooting, and efficiently resolving and desktop issues. Keen attitude for a breadth of technology programs and solutions; proficient in a variety of software applications including MS Office Suite, Google workspace and IOS apps. EXPERIENCE : NYC DEPARTMENT OF HEALTH AND MENTAL HYGIENE April 10, 2023 - June 30, 2025 FPHNY IT Computer Technician

● Imaging using SCCM for preparation and distribution of laptops, tablets, and PCs.

● Installing software and ensuring software functionality through encryption using BitLocker.

● Service and troubleshooting of Xerox printers.

● Inventory collection and management of devices using Microsoft Excel.

● Travel from Site to site to ensure users devices are stable and functioning normally.

● Setup up and installation of computer and desktop equipment for end users.

● Troubleshooting and diagnosing errors on software and hardware to provide technical support to end users ● Setup of KVM switch and imaging work benches to prepare for hundreds of machines for imaging.

● Inventory of locations assigned to me included in locations site survey.

● Diagnoses, repairs, and upgrades desktop/laptop computer systems, including hardware, software, peripherals, and mobile devices at the corporate offices and at remote field locations.,

● Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.

● Searched and located machines to verify compliance due to Forescout scan.

● Disconnected and transported CPU or other small peripherals to sites for purposes of support on failed equipment.

● Performed security standard testing on computers and IT equipment before implementation to verify security standards were met.

● Managed virtual machines for clients

● Routinely interacting with various departments and levels and listening to their technical needs and implementing IT solutions to resolve.

Island Grocery

Grocery clerk/Worker Brooklyn, NY April 2024 - Jan 2025

● Experienced in providing excellent customer service, resolving customer complaints.

● Proficient in operating a cash register, scanning items, and processing payments.

● Managed inventory processes ensuring optimal stock levels,assisted in stocking shelves and organizing products in neat and orderly fashion.

Positive Heating

Boiler mechanic Brooklyn, NY June 2018 - February 2020

● Commercial multifamily steam boilers restoration.

● Boiler and burner wiring / Boiler room maintenance.

● Troubleshooting computer-based boiler shutdowns.

● Safe operation of steam boilers associated with turbine equipment associated with pumps and equipment.

● Damage control pumps and valves.

● Conducts annual inspection as well with service calls that need to be done.

● Excellent organizational, time management, and communication skills as well as the ability to adapt to change. St.Marks plumbing

Plumbing Apprentice New York, NY July 2016 – September 2018

● Assisting the lead Plumber with all aspects of the installation and repair

● Bathroom and kitchen roughing, sink and fixtures and receptacles

● Installation of pipes insulation, PVC and cast-iron vent systems

● General Labor / Job Site Clean up

Education and Certifications:

Npower IT Trainee program Brooklyn, NY September 2022 - January2023

● Hardware: Components and devices including printers, computers, laptops, and routers

● Software: Troubleshoot PC and mobile device issues including application security support

● Windows Operating Systems: Install and support Windows OS

● Networking: Familiar with TCP/IP, WCIFI, and SOHO

● Security: Identify and protect against vulnerabilities for devices and their network connections

● Mobile Devices: Configure laptops and other mobile devices WHITE PLAINS SENIOR HIGHSCHOOL September 2010 - June 2014 Graduated Diploma, 3.25GPA

Technical skills:

● Systems: Mac OS, Windows 10/11

● Software: Microsoft office 365

● Maintenance: Operating systems installations, installing antivirus, Disk Defragmenter, Firewall setting, System restoration

● Network and Protocols: LAN/WAN TCP, DNS, POP3, SMTP, FTP, TFTP, Ethernet, wired and Switches, WAP, PPP, VPN, RDP, DHCP, SOHO router configuration.

Additional Skills ; Preventive maintenance technical research, Drive partitioning, Driver updates, OS installation / Imaging, anit-malware installation and removal, Audio Visual, Digital Platform Technology, FL Studio music DAW, Pro Tools. Certificates: CompTIA A+ Google IT support Google Project management professional certificate Google project management

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