Dental Practice Manager & Revenue Cycle Specialist

LaTista D. Polk

919-***-**** *********@*****.*** LinkedIn: (add link)

Dental Practice Manager Treatment & Financial Coordinator Revenue Cycle Specialist

PROFESSIONAL SUMMARY

Dynamic Dental Practice Manager with 20+ years of experience leading front office operations, treatment coordination, insurance management, and full revenue cycle performance for high-producing dental practices. Proven success increasing monthly production from $60K to $90K+ while maintaining a 98% collections rate. Expert at improving case acceptance, optimizing schedules, and creating efficient systems that support profitability and patient satisfaction.

CORE COMPETENCIES

Practice Operations • Treatment Coordination • Patient Financial Counseling • Insurance Verification & Claims • Revenue Cycle & Collections • Accounts Receivable • Scheduling Optimization • Insurance Negotiation • Team Training & Leadership • HIPAA Compliance • Dentrix • Eaglesoft • SoftDent • Open Dental • SolutionReach

KEY ACHIEVEMENTS

Increased monthly production from $60,000 to $90,000+

Maintained 98% collections rate through proactive A/R and insurance follow-up

Improved treatment acceptance through patient education and financial planning

Reduced outstanding insurance claims with consistent tracking and appeals

Streamlined scheduling to maximize daily provider productivity

PROFESSIONAL EXPERIENCE

Dental Practice Manager Treatment & Financial Coordinator Lead

Multiple Dental Practices 2017–Present

Oversee full front office operations including scheduling, insurance, treatment coordination, and collections

Present comprehensive treatment plans and educate patients on insurance and financing options

Manage complete revenue cycle: verification, claims submission, follow-ups, A/R, and payment posting

Reconcile EFTs and maintain accurate financial reporting

Train staff on systems, compliance, and customer service best practices

Adapt quickly to Dentrix, Eaglesoft, SoftDent, and Open Dental systems

Front Office Administrator Dr. Valarie Waddell DDS 2014–2017

Coordinated treatment plans and improved case acceptance through patient education

Collected pre-payments and structured financial arrangements to improve cash flow

Managed insurance claims lifecycle including narratives, appeals, and peer-to-peer reviews

Posted payments, reconciled EFTs, and maintained EOD, EOM, and EOY reports

Served as HIPAA Compliance Officer and implemented SolutionReach communication system

Dental Business Manager D&R Family Dentistry – Fort Mill, SC 2012–2014

Led daily administrative and financial operations of a busy family practice

Managed A/R, insurance claims, and collections to maintain consistent revenue

Optimized scheduling and patient flow to support production goals

Negotiated insurance fees and conducted peer-to-peer consultations

Dental Insurance & Patient Coordinator Smithfield Family Dentistry, NC 2010–2012

Verified insurance benefits and prepared detailed narratives for claims

Followed up on unpaid or denied claims and supported front desk operations

Educated patients on treatment and financial responsibilities

EDUCATION

Associate Degree, Business Management – Elizabeth City State University

Certification, Dental/Medical Office Management – Fayetteville Technical Community College

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