Operations Project & Account Coordinator (SAP/Salesforce)

Stephanie Moss

C: 646-***-****

E: *********.***@*****.***

PROFESSIONAL EXPERIENCE

Hissho Sushi — Account Coordinator (Remote)

**/** – 06/26

Managed endtoend account lifecycle in Salesforce and SAP, ensuring accurate setup, updates, and unit closures across a national portfolio.

Delivered weekly project status reports highlighting risks, progress, and upcoming milestones for leadership.

Led weekly crossfunctional Teams meetings to align stakeholders on new launches, operational changes, and issue resolution.

Maintained contract documentation and coordinated communication of new agreements across multiple departments.

Partnered with management to remove blockers, resolve escalations, and maintain timeline integrity.

Nutec Inc. — Operations Project Manager (NC)

04/23 – 05/25

Oversaw multiphase warehouse operations including receiving, inventory control, and outbound logistics.

Executed SAP transactions, generated operational reports, and conducted monthly compliance inspections.

Coordinated assembly workflows, staffing schedules, and daily priorities to meet project deadlines.

Supported SAP S/4HANA transformation through process mapping, configuration support, and implementation readiness.

Managed and coached team members, ensuring alignment with project goals and operational standards.

Monitored shipments to maintain quality, prevent delays, and ensure customer satisfaction.

Pollack & Associates, Inc. — Client Project Coordinator (Remote, NY)

04/18 – 03/23

Managed proposals, purchase orders, and payments to support ongoing client projects.

Partnered with international sales teams to coordinate logistics and maintain client satisfaction.

Created and tracked project budgets, purchase lists, and delivery/installation schedules.

Supported trade clients in selecting textiles and materials for commercial, hospitality, and residential projects.

Resolved issues quickly by collaborating with management and crossfunctional teams.

Performed administrative and operational tasks to support daily project workflows.

Donghia — Sales & Project Support Associate (New York, NY)

03/14 – 03/18

Strengthened relationships between design/architectural firms and sales teams to support project pipelines.

Assisted in developing sales strategies and project plans for the New York territory.

Coordinated with 15 international vendors to manage orders, materials, and project timelines.

Supported sales team with order entry, project tracking, presentation preparation, and followup.

Organized showroom events and contributed to marketing initiatives for tradeshows.

Managed client service issues and scheduled deliveries to ensure seamless project execution.

Weill Cornell Medical Center — Medical Project Coordinator (New York, NY)

06/09 – 03/14

Scheduled patient testing, radiology, and surgeries across multiple departments.

Reviewed patient accounts, identified discrepancies, and collaborated with insurance providers to resolve issues.

Managed precertification for surgeries, ensuring approvals were obtained on schedule.

Supported leadership by handling escalated patient inquiries and providing timely updates.

Analyzed missing charges, edits, and denials; processed appeals to maintain accurate records.

Posted payments and denials with high accuracy.

Mark Zeff Design — Project Manager (New York, NY)

10/05 – 05/09

Managed procurement and scheduling of domestic and international materials to meet installation deadlines.

Supported sourcing and FF&E coordination for multiple design projects.

Developed and maintained project schedules, budgets, and progress reports.

Coordinated subcontractors, building management, and inspections to ensure project compliance.

Oversaw bid processes, contract awards, quality control, and documentation.

Reported daily project updates to leadership to support decisionmaking.

SKILLS

Salesforce • SAP • SAP S/4HANA • Microsoft Office Suite • Outlook • WMS • QuickBooks • AS400 • Epic • OR Scheduling • Med Manager • Order Trak • CrossFunctional Collaboration • Project Coordination • Workflow Optimization • Vendor Management • Reporting & Documentation

EDUCATION

Mercy College, Bronx, NY Bachelor’s Degree — Business Marketing

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