Retail Shift Lead and Sales Advisor
Resume:
Shoeb Chunawala
773-***-**** **.*****@*******.***
www.linkedin.com/in/shoeb-chunawala-05a289296
Summary
Diligent Shift Lead with over 5 years
of retail experience, demonstrating
strong leadership and customer
service expertise. Successfully
managed shift supervision and
trained staff, driving the store to
consistently achieve its key metrics
and maintain 100% customer
satisfaction. Proficient in cash
management, customer service, and
problem-solving. Ensures accurate
transaction handling and promotes
effective team collaboration.
Committed to enhancing operational
efficiency and strengthening client
trust.
Skills
● Customer Service
● Problem Solving
● POS/CRM proficiency
● Leadership
● Customer Satisfaction
● Decision Maker
● Client Relations
● Multitasking
● Sales support
Employment History
Shift Lead — Best Buy ( Chicago) (2023–Present)
● Supervised cash handling procedures during shifts, ensuring accuracy and minimizing discrepancies.
● Trained new team members on efficient cash register operations, selling strategies, and customer service techniques, resulting in increased store revenue, enhanced team efficiency, and higher customer satisfaction scores.
● Effectively and accurately diffused customer concerns, maintaining customer satisfaction at 100%.
Sales Advisor — Best Buy ( Evanston ) (2021–2023)
● Guided customers through tailored technology solutions, seamlessly pairing products and services to enhance their overall shopping experience and satisfaction.
● Facilitated the achievement of sales targets by expertly matching customer needs with the appropriate technology products and services, contributing to increased customer loyalty.
● Executed strategic sales initiatives that boosted store revenue and enhanced customer engagement, fostering a robust relationship between the brand and its clientele.
●
Education
High School Diploma — William Howard Taft Highschool GPA: 3.5
Contact this candidate