Operations & Administrative Coordinator
Resume:
Lynn Sisomsouk
Chicago, IL
***********@*****.***
OPERATIONS & ADMINISTRATIVE COORDINATOR
Administrative and operations professional with experience supporting office workflows, client services, scheduling, reporting, and team coordination across healthcare, retail, and service environments.
CORE COMPETENCIES
Office Administration • Operations Coordination • Scheduling & Calendar Management • Client Relations • CRM Management • Salesforce • Microsoft Dynamics 365 • SimplePractice (EMR) • Microsoft Office Suite • Google Workspace • Data Entry & Records Management • Reporting & Documentation • HIPAA Compliance • Recruiting & Onboarding • Team Training • Inventory Management • Process Improvement • Customer Support • Jira
PROFESSIONAL EXPERIENCE
OFFICE COORDINATOR
LKH Therapy, LLC Grand Rapids, MI
August 2025 – Present
Coordinate scheduling, client intake, and daily office operations for a growing mental health practice
Serve as the primary administrative contact for clinicians, clients, and external partners
Maintain confidential client records and ensure HIPAA-compliant documentation practices
Support insurance billing, reporting, and operational workflows
Manage scheduling, documentation, and client records within SimplePractice EMR
Assist with workflow improvements that support efficient practice operations and client service
MARKETING REPRESENTATIVE
Renewal by Andersen Kentwood, MI
May 2025 – August 2025
Generated more than $113,000 in sales opportunities through event marketing and customer outreach
Engaged prospective customers at community events and retail locations to identify qualified leads
Coordinated event setup, logistics, and customer interactions
Maintained lead records and tracked performance metrics through CRM systems
Represented company brand and services while supporting customer acquisition initiatives
SALES ASSOCIATE / RECEPTIONIST
Attitude Wellness Lowell, MI
October 2020 – May 2025
Managed front desk operations, scheduling, phone communications, and customer service in a high-volume retail environment
Served as an administrative liaison between the flagship location and executive leadership, supporting communication and operational initiatives
Coordinated with ownership and senior leadership on store operations, compliance requirements, inventory management, and process updates
Maintained client records and supported compliance-related documentation with a high degree of accuracy
Assisted with inventory tracking, audits, and operational reporting to support business decisions
Supported sales goals through customer education, product recommendations, and service-focused client interactions
Delivered high-volume customer support while balancing administrative, operational, and sales responsibilities
MARKETING & OPERATIONS INTERN
Soleil Studio Grand Rapids, MI
August 2024 – January 2025
Assisted with marketing campaigns, content creation, and social media management
Supported SEO initiatives to improve online visibility and audience engagement
Coordinated vendor communications and event logistics
Tracked campaign performance and assisted with operational projects
Supported day-to-day marketing and business operations activities
STORE MANAGER
Cricket Wireless Holland, MI
February 2020 – October 2020
Managed daily operations across two retail locations, overseeing staffing, scheduling, and customer service
Led hiring, onboarding, and training of new employees
Monitored sales performance and coached team members on achieving operational and sales goals
Resolved customer concerns and provided technical support for wireless products and services
Maintained inventory accuracy, store standards, and operational compliance
DISTRICT TEAM LEADER
MarketSource Target Tech Holland, MI
January 2018 – February 2020
Supported operations across three Target Tech locations, ensuring consistent execution of company standards and performance goals
Led hiring, onboarding, training, and coaching efforts for team members across multiple sites
Tracked sales activity, customer interactions, and performance metrics using CRM tools
Processed transactions and maintained accurate operational records through POS systems
Provided technical support for mobile devices, wireless services, and carrier products
Traveled regularly between locations to support staffing needs, operational consistency, and team development
EDUCATION
Bachelor of Science, Integrative Studies
Leadership Dynamics & Business Administration
Grand Valley State University
Magna Cum Laude
TECHNOLOGY
Salesforce • Microsoft Dynamics 365 • SimplePractice (EMR) • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) • Google Workspace • POS Systems • CRM Platforms
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