Operations & Process Improvement Coordinator

OPERATIONS COORDINATOR

BUSINESS OPERATIONS PROCESS IMPROVEMENT PROJECT COORDINATION

TURNING COMPLEXITY INTO CLARITY

CAREER SNAPSHOT – Operations professional with 15+ years of experience supporting accounting, business operations, compliance, and project coordination across nonprofit, manufacturing, construction, and disaster recovery organizations. Builds organized workflows, improves day-to-day processes, and uses AI to reduce repetitive administrative work while keeping teams, projects, and financial operations moving.

Signature Achievements:

Improved Operational Efficiency

Streamlined business processes and implemented workflow improvements across diverse organizations.

Managed End-to-End Financial Operations

Oversaw bookkeeping, reconciliations, compliance, and day-to-day financial operations.

AI-Driven Process Improvement

Leveraged AI and automation to streamline workflows, reduce manual tasks, and improve productivity.

Signature Strengths & Competencies

Operations

Accounting

Technology

Process Improvement

Project Coordination

Workflow Management

Cross-Functional Collaboration

Bookkeeping

AP/AR

Account Reconciliation

Financial Reporting

AI & Automation

QuickBooks

Microsoft 365

Google Workspace

Executive Experience

St. James Episcopal Church – Lenoir, North Carolina July 2026 - Present

Bookkeeper

Manage day-to-day financial operations for a nonprofit organization, including bookkeeping, fund accounting, reconciliations, and financial reporting. Support church leadership by maintaining accurate records, strong internal controls, and dependable financial processes.

Process accounts payable, deposits, reconciliations, and month-end financial activities.

Maintain contribution records, pledge tracking, and designated fund accounting in CDM+.

Process vendor payments and maintain complete and accurate financial documentation.

Maintain internal controls and prepare records for financial reporting and audits.

Operational Clarity Studio™ – Remote February 2026 - Present

Operational Improvement Consultant

Founded an operations consulting practice that helps small businesses organize workflows, document processes, adopt practical AI tools, and eliminate everyday operational bottlenecks.

Melissa McCloud, Page 2

Professional Experience, Continued

Design workflows that reduce repetitive work and improve efficiency.

Develop AI-driven solutions, SOPs, and operational documentation.

Evaluate business operations and recommend practical process improvements.

Build AI and no-code automations that reduce administrative work.

South Mountain Distilling Co. – Connelly Springs, North Carolina September 2023 – July 2025

Operations & Administrative Coordinator

Coordinated daily business operations for a growing manufacturer, overseeing financial administration, compliance, logistics, inventory, and customer operations while maintaining regulatory requirements across multiple states.

Managed AP/AR, maintained QuickBooks, prepared monthly excise tax filings, and kept financial records current.

Coordinated distributor orders, shipping documentation, inventory, and vendor communications across multiple states.

Maintained federal and multi-state licensing, regulatory filings, and product registrations.

Secured a $5,000 small business grant by researching, preparing, and submitting the complete application.

RenewNC Disaster Recovery Program – Remote/Western North Carolina August 2025 – January 2026

Outreach Specialist

Connected homeowners with North Carolina's disaster recovery program by coordinating outreach, documenting case activity, and helping move applications through the recovery process across four western North Carolina counties

Coordinated homeowner outreach across four western North Carolina counties, completing up to 118 calls in a day while maintaining detailed case documentation.

Tracked program activity using Jira, Survey123, and Field Maps.

Maintained accurate program records while coordinating with case managers and internal teams.

Carolina Sheetrock & Paint, LLC – Nebo, North Carolina January 2021 – April 2023

Office Manager

Managed daily business, financial, and administrative operations for a commercial construction company, overseeing bookkeeping, project coordination, vendor management, and office administration.

Managed full-cycle QuickBooks, including AP/AR, invoicing, reconciliations, and financial reporting.

Processed sales tax, supported payroll, managed collections, assisted with budgeting, and completed month-end financial activities.

Coordinated subcontractors, material purchasing, project scheduling, and documentation.

Standardized administrative processes and maintained organized records to support daily operations.

Education

BACHELOR OF ARTS – Business Management Lenoir-Rhyne University, Hickory, North Carolina

BACHELOR OF ARTS – Marketing Lenoir-Rhyne University, Hickory, North Carolina

ARTIFICIAL INTELLIGENCE CERTIFICATION PROGRAM WILD Success

AI workflow design, prompt engineering, automation, AI agents, business process optimization

Melissa McCloud

Vale, North Carolina, 28168 828-***-**** *******.****@******.**.*** https://LinkedIn.com/in/melissasmccloud

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